X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

archiving doesn't work anymore

Veröffentlicht

Hi there,

Nothing happens when pressing the archive button. no feedback, no fault message, no archiving. The existing archives are perfectly accessible. settings haven't changed. i am using the standard local archives (a folder for each year. I am using version 45.2.0


Thanks in advance,

jan Vollaers.

Hi there, Nothing happens when pressing the archive button. no feedback, no fault message, no archiving. The existing archives are perfectly accessible. settings haven't changed. i am using the standard local archives (a folder for each year. I am using version 45.2.0 Thanks in advance, jan Vollaers.

Mehr Details zum System

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

Weitere Informationen

Veröffentlicht

Fragesteller

A short update: I now get the message: Not enough diskspace to download etc. All folders are compressed, all trash bins empty. is there a maximum foldersize or number of folders (years) for archives?

thanks,

jan.

A short update: I now get the message: Not enough diskspace to download etc. All folders are compressed, all trash bins empty. is there a maximum foldersize or number of folders (years) for archives? thanks, jan.
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht

Are we talking about the Thunderbird built-in Archive feature? https://support.mozilla.org/en-US/kb/archived-messages

Who is your email provider? POP or IMAP account? Where is your Archive folder located?

Nothing happens when pressing the archive button.

You need to have one or more messages selected for archiving to work. Is that the case?

i am using the standard local archives

What does this mean?

I am using version 45.2.0

The latest version is 45.3.0. https://www.mozilla.org/thunderbird/

I now get the message:

When you do what exactly?

All folders are compressed

Thunderbird does not compress folders. If you're talking about compacting, this isn't the same thing as compressing.

is there a maximum foldersize

It is usually recommended not to let folders grow larger than 4 GB.

is there a maximum ... number of folders (years) for archives?

No.

Are we talking about the Thunderbird built-in Archive feature? https://support.mozilla.org/en-US/kb/archived-messages Who is your email provider? POP or IMAP account? Where is your Archive folder located? <blockquote> Nothing happens when pressing the archive button. </blockquote> You need to have one or more messages selected for archiving to work. Is that the case? <blockquote> i am using the standard local archives </blockquote> What does this mean? <blockquote> I am using version 45.2.0 </blockquote> The latest version is 45.3.0. https://www.mozilla.org/thunderbird/ <blockquote> I now get the message: </blockquote> When you do what exactly? <blockquote> All folders are compressed </blockquote> Thunderbird does not compress folders. If you're talking about compacting, this isn't the same thing as compressing. <blockquote> is there a maximum foldersize </blockquote> It is usually recommended not to let folders grow larger than 4 GB. <blockquote> is there a maximum ... number of folders (years) for archives? </blockquote> No.
Veröffentlicht

Fragesteller

thanks,

yes, the built-in archive feature.

imap mail account

messages were selected.

Local folders: mailbox:///C:/Users/kantoor/AppData/Roaming/Thunderbird/Profiles/l8qg4c6l.default/Mail/Local Folders/Archives.sbd/2015 , and one like it for every year.

I updated to 45.3.0: Same result

i get the message not enough space...etc, when I press the archive button

Ok, compacting it is. it is done for all folders

jan.

thanks, yes, the built-in archive feature. imap mail account messages were selected. Local folders: mailbox:///C:/Users/kantoor/AppData/Roaming/Thunderbird/Profiles/l8qg4c6l.default/Mail/Local Folders/Archives.sbd/2015 , and one like it for every year. I updated to 45.3.0: Same result i get the message not enough space...etc, when I press the archive button Ok, compacting it is. it is done for all folders jan.
Veröffentlicht

Fragesteller

By the way, the message doesn't appear anymore, but still no archiving.

By the way, the message doesn't appear anymore, but still no archiving.
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht

Are you trying to archive Inbox messages? If not Inbox, from which folder?

Are you trying to archive Inbox messages? If not Inbox, from which folder?
Veröffentlicht

Fragesteller

i always archive inbox and sent without keeping the filestructure

i always archive inbox and sent without keeping the filestructure
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht

As a test, a message you cannot archive, can you delete it? You should be able to recover it from Trash later.

A message you cannot archive, can you manually move it to the Archive folder? Right-click the message - Move To

What's the size of your Inbox and Sent files?

What's your anti-virus software?

Obviously it would be a good idea to create a full backup of your Thunderbird profile before doing anything possibly destructive. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

As a test, a message you cannot archive, can you delete it? You should be able to recover it from Trash later. A message you cannot archive, can you manually move it to the Archive folder? Right-click the message - Move To What's the size of your Inbox and Sent files? What's your anti-virus software? Obviously it would be a good idea to create a full backup of your Thunderbird profile before doing anything possibly destructive. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Geändert am von christ1

Veröffentlicht

Fragesteller

yes, i can delete them. depending on the mailbox (I use 5) i see them in the trash although all all of them have the setting to do so. when I try to recover them, they dissappear from trash, but don't show up in the inbox again. Right click and then select archive doesn't work either. the biggest inbox is 650MB I use windows 10 with defender

regards, Jan.

yes, i can delete them. depending on the mailbox (I use 5) i see them in the trash although all all of them have the setting to do so. when I try to recover them, they dissappear from trash, but don't show up in the inbox again. Right click and then select archive doesn't work either. the biggest inbox is 650MB I use windows 10 with defender regards, Jan.
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

Try to start '''Windows''' in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away?
Veröffentlicht

Fragesteller

Hi, Before I do that, I have to mention that I just noticed that archiving does not work on all three computers we use. Does that change the way you look at it?

Hi, Before I do that, I have to mention that I just noticed that archiving does not work on all three computers we use. Does that change the way you look at it?
Veröffentlicht

Fragesteller

One more "feature": i found out that I can place mails in local folders up to 2015. I can not place them in the new folder 2016, which is still empty, I added two jpgs of the local folders.

One more "feature": i found out that I can place mails in local folders up to 2015. I can not place them in the new folder 2016, which is still empty, I added two jpgs of the local folders.
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht

Looks like you created a complete mess. There is a folder 'archive' with mail files for each year, but the size is 0 bytes.

Then there is a folder 'Archives.sbd', which should have the yearly mail files in it, but it doesn't.

So essentially, you have no archive at all. I don't know what happened or what you did to create that mess. I'd hope you do have a backup of your Thunderbird profile with a complete archive.

Please confirm which folder you designated as 'Archive' folder in your Account Settings.

Looks like you created a complete mess. There is a folder 'archive' with mail files for each year, but the size is 0 bytes. Then there is a folder 'Archives.sbd', which should have the yearly mail files in it, but it doesn't. So essentially, you have no archive at all. I don't know what happened or what you did to create that mess. I'd hope you do have a backup of your Thunderbird profile with a complete archive. Please confirm which folder you designated as 'Archive' folder in your Account Settings.
Veröffentlicht

Fragesteller

I think a part of the .sbd list wasn't in the jpg... sorry. here are a few new ones

I think a part of the .sbd list wasn't in the jpg... sorry. here are a few new ones
Veröffentlicht

Fragesteller

when I remove the empty 2016 folder and try to archive again, I get the message: not enough diskspace to download... I compacted all the folders and set no limitations to diskspace used, number of messages or their age. And although this message appears, I can archive the same message to the 2015 folder.

when I remove the empty 2016 folder and try to archive again, I get the message: not enough diskspace to download... I compacted all the folders and set no limitations to diskspace used, number of messages or their age. And although this message appears, I can archive the same message to the 2015 folder.
Veröffentlicht

Fragesteller

better formulated: And although this message appears, I can archive the same _mail_ to the 2015 folder

better formulated: And although this message appears, I can archive the same _mail_ to the 2015 folder
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht

From your middle screenshot: There is a folder '2016' and a file '2016.msf'. However, there is no file '2016'? Why? Where does the folder '2016' come from? What happened to the file '2016'? You can certainly delete '2016.msf' while Thunderbird is closed.

From your middle screenshot: There is a folder '2016' and a file '2016.msf'. However, there is no file '2016'? Why? Where does the folder '2016' come from? What happened to the file '2016'? You can certainly delete '2016.msf' while Thunderbird is closed.
Veröffentlicht

Fragesteller

I have no idea why there is no file. When I remove 2016, and try to archive a 2016 mail, the folder appears again (as it should, I guess). I again removed 2016 folders/files while TB was closed. I started again and archived a 2016 mail. 2016 appears again, but also the message that there is insufficient diskspace and i have to compact and clear trash. For some reason it sees no space, but there is plenty. (I can also move a 2016 mail to the 2015 folder)

I have no idea why there is no file. When I remove 2016, and try to archive a 2016 mail, the folder appears again (as it should, I guess). I again removed 2016 folders/files while TB was closed. I started again and archived a 2016 mail. 2016 appears again, but also the message that there is insufficient diskspace and i have to compact and clear trash. For some reason it sees no space, but there is plenty. (I can also move a 2016 mail to the 2015 folder)
Veröffentlicht

Fragesteller

By the way, as mentioned before, it behaves the same on different pc's. I got in touch with the mail provider, who said that archiving too many mails at once could frustrate things, if there is not enough space in the trashbin at the server. the size of the trash is bound to a maximum of half the free space per mailbox. They confirmed that there were no problems noticeable from their side.

By the way, as mentioned before, it behaves the same on different pc's. I got in touch with the mail provider, who said that archiving too many mails at once could frustrate things, if there is not enough space in the trashbin at the server. the size of the trash is bound to a maximum of half the free space per mailbox. They confirmed that there were no problems noticeable from their side.
christ1
  • Top 25 Contributor
2171 Lösungen 15892 Antworten
Veröffentlicht
I have no idea why there is no file. When I remove 2016, and try to archive a 2016 mail, the folder appears again (as it should, I guess).

No, it shouldn't. There should be a file 2016.

See https://support.mozilla.org/en-US/questions/1138329#answer-915611 to determine whether anti-virus is acting up..

<blockquote> I have no idea why there is no file. When I remove 2016, and try to archive a 2016 mail, the folder appears again (as it should, I guess). </blockquote> No, it shouldn't. There should be a '''file''' 2016. See https://support.mozilla.org/en-US/questions/1138329#answer-915611 to determine whether anti-virus is acting up..
Veröffentlicht

Fragesteller

I tried that. no difference.

I tried that. no difference.