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I cannot update to the latest version it keeps saying update failed and not why

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I have tried numerous time to update and it just keeps downloading and never getting there - like for 2 hours. NO other info anywhere, have tried deleting old versions etc

I have tried numerous time to update and it just keeps downloading and never getting there - like for 2 hours. NO other info anywhere, have tried deleting old versions etc

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
  • 5.1.41212.0
  • NPWLPG

Anwendung

  • Firefox 41.0.1
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Erweiterungen

  • Theme Font & Size Changer 46.5 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • Norton Toolbar 2010.9.0.6 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: ATI Radeon HD 4350
  • adapterDescription2:
  • adapterDeviceID: 0x954f
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 16131462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 9-8-2009
  • driverDate2:
  • driverVersion: 8.653.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4350 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
FredMcD
  • Top 10 Contributor
4249 Lösungen 59438 Antworten
Veröffentlicht

If you have trouble with updating a program, download the current version. Remove the old, then run the installer.

If you have trouble with updating a program, download the current version. Remove the old, then run the installer. *1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.
cor-el
  • Top 10 Contributor
  • Moderator
17482 Lösungen 158003 Antworten
Veröffentlicht

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.