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I can download images on Internet Explorer, but when I try to do the same on Firefox, the same images become corrupt. Why?

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I can download images using literally any browser except Firefox. When I try to on Firefox, the image becomes corrupt, and I can't open it on my computer. Attempting to open it with Paint, for example, tells me that the image is not a valid Bitmap file. Again, this problem only occurs with Firefox. Every other browser works fine. I'd prefer not to have to switch browsers, though. Can anyone tell me why this problem is occurring? It happens both with old versions of Firefox and with the latest version.

I can download images using literally any browser except Firefox. When I try to on Firefox, the image becomes corrupt, and I can't open it on my computer. Attempting to open it with Paint, for example, tells me that the image is not a valid Bitmap file. Again, this problem only occurs with Firefox. Every other browser works fine. I'd prefer not to have to switch browsers, though. Can anyone tell me why this problem is occurring? It happens both with old versions of Firefox and with the latest version.

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Hola VLC media player Web Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • 5.1.41212.0

Anwendung

  • Firefox 45.0.2
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-US/

Erweiterungen

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.3.3.44 (wrc@avast.com)
  • Classic Theme Restorer 1.5.1 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • ImageBlock 3.1 (imageblock@hemantvats.com)
  • LJlogin 2.2.1 ({ad4ee9e5-49c7-4589-acf3-db9fa76a95c9})
  • New Tab Homepage 0.5.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • New Tab Override (browser.newtab.url replacement) 2.3.1 (newtaboverride@agenedia.com)
  • NoSquint 2.1.9.1-signed.1-signed (nosquint@urandom.ca)
  • The Addon Bar (restored) 3.2.9-compat-fixed-4 (the-addon-bar@GeekInTraining-GiT)
  • tumblr-savior 0.4.27 (jid1-W5guVoyeUR0uBg@jetpack)
  • Avast SafePrice 10.3.5.39 (sp@avast.com) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: AMD Radeon(TM) HD 6480G
  • adapterDescription2:
  • adapterDeviceID: 0x9648
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 3568103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 9-28-2011
  • driverDate2:
  • driverVersion: 8.900.7.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6480G Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
FredMcD
  • Top 10 Contributor
4269 Lösungen 59846 Antworten
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Hilfreiche Antwort

Is the problem with some websites, many? Are you downloading a file or the picture on a web page?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 21.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.213 Flash Player (Linux) Version 11.2.202.616

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

Is the problem with some websites, many? Are you downloading a file or the picture on a web page? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 18.0 r0 Shockwave Flash 21.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 21.0.0.213''' Flash Player (Linux) '''Version 11.2.202.616''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note:''' Other software is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note:''' Other software is offered in the download.
jscher2000
  • Top 10 Contributor
8789 Lösungen 71880 Antworten
Veröffentlicht

Hilfreiche Antwort

Sometimes this is a problem with the image's file extension.

By default, Windows hides some common extensions. To ensure that you can investigate this issue in detail, please set Windows to show ALL file extensions. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions

If you look at some of the corrupted image files in your Downloads folder (or wherever you saved them), do they have an unusual extension for a web image? By unusual I mean something other than these three: .jpg, .png, .gif.

Sometimes this is a problem with the image's file extension. By default, Windows hides some common extensions. To ensure that you can investigate this issue in detail, please set Windows to show ALL file extensions. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions If you look at some of the corrupted image files in your Downloads folder (or wherever you saved them), do they have an unusual extension for a web image? By unusual I mean something other than these three: '''.jpg''', '''.png''', '''.gif'''.

Fragesteller

Thanks, both of you. This happens with the majority of webpages I visit, although it didn't used to. For example, suppose I'm trying to right-click and save a picture of a sunset; once I open my downloads folder, the picture has become corrupt. It doesn't happen all the time, but I'd say 75% of the time, and I've noticed that if I try to save the same image with another browser, it works fine. Oddly, if I download images in a .zip folder, they don't become corrupt.

I say this problem didn't used to happen, but I honestly can't pinpoint when or why it would have started. It happened sometime before the latest update, but I haven't installed anything else in a good six months.

I checked the file extensions, and they're not unusual. They're showing up as .png, although this has also happened with .jpg files in the past.

I had no idea I had two versions of Flash installed. I'll go fix that right now.

Thanks, both of you. This happens with the majority of webpages I visit, although it didn't used to. For example, suppose I'm trying to right-click and save a picture of a sunset; once I open my downloads folder, the picture has become corrupt. It doesn't happen all the time, but I'd say 75% of the time, and I've noticed that if I try to save the same image with another browser, it works fine. Oddly, if I download images in a .zip folder, they don't become corrupt. I say this problem didn't used to happen, but I honestly can't pinpoint when or why it would have started. It happened sometime before the latest update, but I haven't installed anything else in a good six months. I checked the file extensions, and they're not unusual. They're showing up as .png, although this has also happened with .jpg files in the past. I had no idea I had two versions of Flash installed. I'll go fix that right now.
jscher2000
  • Top 10 Contributor
8789 Lösungen 71880 Antworten
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Hmm, if you drag and drop the image file onto a Firefox tab (to load the image and replace what's there), what do you get? If it's not the expected image, try right-click > View Page Info and check the content type listed there.

Hmm, if you drag and drop the image file onto a Firefox tab (to load the image and replace what's there), what do you get? If it's not the expected image, try right-click > View Page Info and check the content type listed there.

Geändert am von jscher2000

Fragesteller

I tried what you suggested, jscher2000, and the image opened fine in a new tab. Out of curiosity, I tried re-saving the image after dragging and dropping it, and it saved without corruption. For a moment, I thought my problem was resolved...but when I went back to the website and tried re-saving from the source, it was corrupt again. This is so bizarre. So just to summarize: Can't right-click and save images from websites. Can save them after dragging and dropping them.

I tried what you suggested, jscher2000, and the image opened fine in a new tab. Out of curiosity, I tried re-saving the image after dragging and dropping it, and it saved without corruption. For a moment, I thought my problem was resolved...but when I went back to the website and tried re-saving from the source, it was corrupt again. This is so bizarre. So just to summarize: Can't right-click and save images from websites. Can save them after dragging and dropping them.
jscher2000
  • Top 10 Contributor
8789 Lösungen 71880 Antworten
Veröffentlicht

Could you go to the saved image (the original save, not the second-time save) and rename the file by adding .txt at the end of the image extension (e.g., picture1.jpg.txt) -- Windows will object, but this is just for further investigation. Then double-click the file to open it in Notepad.

What does the beginning of the file look like? This is what I see for the first four characters of sample PNG and JPG images:

PNG: ‰PNG

JPG: ÿØÿà

(After testing, you can right-click>Rename the files and remove the .txt from the end of the name.)

Could you go to the saved image (the original save, not the second-time save) and rename the file by adding .txt at the end of the image extension (e.g., picture1.jpg.txt) -- Windows will object, but this is just for further investigation. Then double-click the file to open it in Notepad. What does the beginning of the file look like? This is what I see for the first four characters of sample PNG and JPG images: PNG: ‰PNG JPG: ÿØÿà (After testing, you can right-click>Rename the files and remove the .txt from the end of the name.)