Unable to send emails - With no error message
I have three email accounts setup (2 gmail, and 1 for my domain at Host Gator). The gmail accounts work fine, but I'm unable to send emails from my Host Gator email. I can receive emails fine.
When I send an email there is no error message. It says it sends, it is moved to the sent folder, but it never is actually sent. I can log into my web-mail and see even there it's in the sent mail, but again, it's never received no matter who I try and email.
Things I've done: -I followed all the instructions on: https://support.mozilla.org/en-US/kb/cannot-send-messages#w_if-this-list-doesnt-help -Delete the account from Thunderbird and re-setup the email -Setup the account in Outlook on the same computer and it can send messages (Therefore I was able to to confirm it's not a problem with my ISP, firewall, or Antivirus) -I use Private Internet Access (PIA) as a proxy and have tried with it running and off. PIA has white-listed my SMTP serverand given me a specific IP and port to send my emails through. This works when using Outlook so I know it's not PIA. -Turned off PIA and used Host Gator's default SMTP and IMAP server settings and the same problem -Thunderbird in safe-mode with no add-on
My setup: OS: Windows 10 64bit Firewall: Windows Default Antivirus: AVG Free 2016 Thunderbird: 38.7.2 ISP: Comcast
Any help is appreciated
Ausgewählte Lösung
So the simplest solution seems to have worked. I uninstalled Thunderbird, restarted, then re-installed from a fresh download.
I didn't delete the database files or profiles so everything loaded as before but now my emails are sent with no problems.
Thanks for your help
Diese Antwort im Kontext lesen 👍 0Alle Antworten (5)
Please post info: Help > Troubleshooting Information Click on 'copy text to clipboard' In this forum question, right click in a 'Post a Reply' text box and select'Paste' Edit/Remove all info on fonts and printers, but nothing else.
Application Basics Name Thunderbird Version 38.7.2 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2 Profile Folder Show Folder (Local drive) Application Build ID 20160402193654 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory
Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext account4 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account6 (imap) CORRECT INFO SSL passwordCleartext CORRECT INFO plain passwordCleartext true
Crash Reports Report ID Submitted
Extensions Name Version Enabled ID Lightning 4.0.7.2 true {e2fda1a4-762b-4020-b5ad-a41df1933103} MinimizeToTray revived (MinTrayR) 1.1.2.1-signed true mintrayr@tn123.ath.cx
Inverse SOGo Connector 31.0.2 false sogo-connector@inverse.ca
Inverse SOGo Integrator 31.0.2 false sogo-integrator@inverse.ca
Important Modified Preferences Name Value browser.cache.disk.capacity 524288 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.7.2 gfx.direct2d.disabled false gfx.direct3d.last_used_feature_level_idx 1 layers.acceleration.disabled false mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 4cce4100-a5cb-4051-9631-5f3777cdcb8 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1459455181 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true
Graphics Adapter Description Intel(R) HD Graphics Vendor ID 0x8086 Device ID 0x0042 Adapter RAM Unknown Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version 8.15.10.2900 Driver Date 11-26-2012 Direct2D Enabled true DirectWrite Enabled true (10.0.10586.0) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 2/2 Direct3D 11 AzureCanvasBackend direct2d 1.1 AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 1.1
JavaScript Incremental GC 1
Accessibility Activated 0 Prevent Accessibility 0
Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS Util 3.19.2.3 3.19.2.3 NSS SSL 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS S/MIME 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
re :account6 (imap) CORRECT INFO SSL passwordCleartext CORRECT INFO plain passwordCleartext true
this tells me you are not using any secure settings = SSL/TLS/STARTTLS So the ports for SMTP could be eg: 25, 26 or 587
Comcast = ISP, they will block ports such as 25, so the better port is 587.
Host Gator's default SMTP and IMAP server settings a secure connection SSL/TLS would use port 465 More info etc
Thanks for the suggestion Toad-Hall, but it's not a problem related to the port or SSL/TLS being blocked by my ISP. I use PIA OpenVPN service that routes all the internet traffic through them. PIA is who gave me what IP and port to use (I have tried both 25 and 587).
They then send my SMTP request to Host Gator - This setup works perfectly when I use Outlook 2016 configured the exact same way on the same computer. So I know it has something to do with the way Thunderbird is configured.
Could it possibly have something to do with what NIC it's trying to use? I only have one card but PIA create a pseudo NIC on my system. I don't think that is it however because I have also tried using the default Host Gator settings with my OpenVPN turned off and it's still the same problem.
An interesting note, I tried to send an email to myself and it went through. If I tried to include more emails outside of mine it still sends, but again, only to me. Could it be the email providers (Gmail, yahoo, etc) are blocking my emails? If that is the case why would they only block them when I email from Thunderbird and not from Outlook?
When I get home from work I'm going to try and reinstall Thunderbird, and also install it on another computer under my network to see if any of that works. I'll post the results.
Thanks again for the help
Ausgewählte Lösung
So the simplest solution seems to have worked. I uninstalled Thunderbird, restarted, then re-installed from a fresh download.
I didn't delete the database files or profiles so everything loaded as before but now my emails are sent with no problems.
Thanks for your help