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Crashing of Firefox frequently

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Below are the Report ID details for the crash reports :


1) bp-3329a068-e4fd-4717-9cf2-343da2160225

2) bp-018480cf-1a98-499a-af3f-a82002160225

3) bp-69e73dff-9de3-4150-94b3-4c25f2160223

4) bp-855fe47f-21f1-458f-a020-8e6622160223

5) bp-36120f46-3b05-46bb-9e2d-5b6ec2160223

In a day Firefox crashes for more than 10 times and I need an immediate resolutions

Regards, Bharath

Below are the Report ID details for the crash reports : 1) bp-3329a068-e4fd-4717-9cf2-343da2160225 2) bp-018480cf-1a98-499a-af3f-a82002160225 3) bp-69e73dff-9de3-4150-94b3-4c25f2160223 4) bp-855fe47f-21f1-458f-a020-8e6622160223 5) bp-36120f46-3b05-46bb-9e2d-5b6ec2160223 In a day Firefox crashes for more than 10 times and I need an immediate resolutions Regards, Bharath
Angefügte Screenshots

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.71.2 for Mozilla browsers
  • LRS PDM
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

Weitere Informationen

John99 971 Lösungen 13138 Antworten
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Hi Bharath, Sorry you are having problems with Firefox crashing. I will try to help. Taking an educated guess I would say your security software is outdated.

What security related software do you have installed ?

  • Please give full names and version numbers.
    • Include details of all the none essential bundled|optional extras you have installed
  • Please ensure all the security related applications are fully updated.

In all probability some of your security related software is outdated. Note it may be some none essential bundled software that is the issue not your core product.

The file

__DLPSyringe__.DLL 	9.6.1203.12001 

Is involved with your crashes. Could that be part of something with a name like RSA DLP Endpoint


Forum note

  • Reports for your Crash ID
    bp-3329a068-e4fd-4717-9cf2-343da2160225
    bp- 36120f46-3b05-46bb-9e2d-5b6ec2160223
  • Crash Signature: __dlpsyringe__.dll@0x248f87
  • A file involved __DLPSyringe__.DLL 9.6.1203.12001 BEEEA3896971443C94370ECA67DAAD111
Hi Bharath, Sorry you are having problems with Firefox crashing. I will try to help. Taking an educated guess I would say your security software is outdated. '''What security related software do you have installed ?''' * Please give full names and version numbers. ** Include details of all the none essential bundled|optional extras you have installed * Please ensure all the security related applications are fully updated. In all probability some of your security related software is outdated. Note it may be some none essential bundled software that is the issue not your core product. The file __DLPSyringe__.DLL 9.6.1203.12001 Is involved with your crashes. Could that be part of something with a name like RSA DLP Endpoint --------- Forum note * Reports for your Crash ID <br> bp-3329a068-e4fd-4717-9cf2-343da2160225 <br> bp- 36120f46-3b05-46bb-9e2d-5b6ec2160223 * Crash Signature: __dlpsyringe__.dll@0x248f87 * A file involved __DLPSyringe__.DLL 9.6.1203.12001 BEEEA3896971443C94370ECA67DAAD111

Fragesteller

Hi John,

Below are the details of the software with the version number : McAfee Agent Version number: 5.0.0.2620

McAfee SiteAdvsior Enterprise Plus Version number: 3.0.0.561

McAfee VirusScan Enterprise - AntiSpyware Enterprise Version Number: 8.8.0 (8.8.0.1247)

I have update the software as per your guidance but still I am facing the problem and it is really annoying as I am working on multiple sites. In addition to this I am not sure what .DLL file refers to and where can I find it except from the crash report ID.

Below are the details of the crash report ID's experiencing from morning :

1).bp-880734a2-cc7a-47fd-a1fe-69ff92160226 2).bp-faecbc4b-822a-4fa7-b8ba-2ce202160226 3).bp-8b9a2805-9e47-482d-a3e5-ad7e52160226 4).bp-866e4e11-ff9b-425d-97e6-026442160226 5).bp-c72eea44-3093-4354-ac63-88c9e2160226

Kindly resolve this issue at the earliest

Hi John, Below are the details of the software with the version number : McAfee Agent Version number: 5.0.0.2620 McAfee SiteAdvsior Enterprise Plus Version number: 3.0.0.561 McAfee VirusScan Enterprise - AntiSpyware Enterprise Version Number: 8.8.0 (8.8.0.1247) I have update the software as per your guidance but still I am facing the problem and it is really annoying as I am working on multiple sites. In addition to this I am not sure what .DLL file refers to and where can I find it except from the crash report ID. Below are the details of the crash report ID's experiencing from morning : 1).bp-880734a2-cc7a-47fd-a1fe-69ff92160226 2).bp-faecbc4b-822a-4fa7-b8ba-2ce202160226 3).bp-8b9a2805-9e47-482d-a3e5-ad7e52160226 4).bp-866e4e11-ff9b-425d-97e6-026442160226 5).bp-c72eea44-3093-4354-ac63-88c9e2160226 Kindly resolve this issue at the earliest
FredMcD
  • Top 10 Contributor
4259 Lösungen 59642 Antworten
Veröffentlicht

mbae.dll = Malwarebytes Anti-Exploit

__dlpsyringe__.dll = RSA DLP Endpoint™ = RSA Security


Disable / update All of your protection programs.

mbae.dll = Malwarebytes Anti-Exploit __dlpsyringe__.dll = RSA DLP Endpoint™ = RSA Security --------------- Disable / update '''All''' of your protection programs.

Fragesteller

Thanks for the prompt response... I have stopped the Malwarebytes Anti-Exploit program but still I am experiencing the problem.

Below is the report ID :

bp-92b07ff8-aefb-4126-8a9d-5e7fc2160226

Regards, Bharath

Thanks for the prompt response... I have stopped the Malwarebytes Anti-Exploit program but still I am experiencing the problem. Below is the report ID : bp-92b07ff8-aefb-4126-8a9d-5e7fc2160226 Regards, Bharath
FredMcD
  • Top 10 Contributor
4259 Lösungen 59642 Antworten
Veröffentlicht

RSA DLP Endpoint™ = RSA Security

You must disable this.

RSA DLP Endpoint™ = RSA Security You must disable this.

Fragesteller

Dear Fred,

There was a program called RSA discovery agent which I have disabled it.

Let's see if it has solved my problem

Dear Fred, There was a program called RSA discovery agent which I have disabled it. Let's see if it has solved my problem
John99 971 Lösungen 13138 Antworten
Veröffentlicht

Security software components sometimes seem to crop up under different names. I guess the Companies producing this sell it under differing product brand names. Then for obvious versions some of the software is made difficult to disable.

You are using Enterprise software so maybe you have multiple computers with this issue and a Company IT Department that may help you. Also McAfee has extensive support facilities including support site

One thing surprising me is that the Crash signature you see is consistent and repeats, for you, yet it is not a frequent signature on Firefox's database. It is a rare signature.

Security software components sometimes seem to crop up under different names. I guess the Companies producing this sell it under differing product brand names. Then for obvious versions some of the software is made difficult to disable. You are using Enterprise software so maybe you have multiple computers with this issue and a Company IT Department that may help you. Also McAfee has extensive support facilities including support site * https://community.mcafee.com/community/business One thing surprising me is that the Crash signature you see is consistent and repeats, for you, yet it is not a frequent signature on Firefox's database. It is a rare signature.

Fragesteller

Dear Team,

Seems like the problem is not resolved completely. Firefox has started crashing all over again and below are the details for the crash reports.

bp-53f68489-f897-4d9b-a007-e7fd82160307 bp-295b60cd-9bac-4969-94bb-f5eb12160307 bp-d813ffdb-5027-4c75-bccb-297ec2160303 bp-c1bb1d6e-dac1-463c-bba5-7010b2160303 bp-e5426a54-6027-49b1-b392-0142c2160303

Kindly provide me a permanent resolution to the same.

I am finding it very difficult on a day-day basis with the same problem repeating again and again.

Regards, Bharath

Dear Team, Seems like the problem is not resolved completely. Firefox has started crashing all over again and below are the details for the crash reports. bp-53f68489-f897-4d9b-a007-e7fd82160307 bp-295b60cd-9bac-4969-94bb-f5eb12160307 bp-d813ffdb-5027-4c75-bccb-297ec2160303 bp-c1bb1d6e-dac1-463c-bba5-7010b2160303 bp-e5426a54-6027-49b1-b392-0142c2160303 Kindly provide me a permanent resolution to the same. I am finding it very difficult on a day-day basis with the same problem repeating again and again. Regards, Bharath
cor-el
  • Top 10 Contributor
  • Moderator
17539 Lösungen 158588 Antworten
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That is still a problem with __dlpsyringe__.dll that is part of RSA DLP Endpoint software from RSA Security Inc.

You will have to disable this component for Firefox and get support from your IT department if you didn't install this software yourself.

That is still a problem with __dlpsyringe__.dll that is part of RSA DLP Endpoint software from RSA Security Inc. You will have to disable this component for Firefox and get support from your IT department if you didn't install this software yourself.

Geändert am von cor-el

Fragesteller

Yes I have disabled the RSA DLP Endpoint software.

However, the problem still persists.

Regards, Bharath

Yes I have disabled the RSA DLP Endpoint software. However, the problem still persists. Regards, Bharath
FredMcD
  • Top 10 Contributor
4259 Lösungen 59642 Antworten
Veröffentlicht

The crash report flagged these programs;

mbae.dll = Malwarebytes Anti-Exploit

__dlpsyringe__.dll = RSA DLP Endpoint™ = RSA Security


Try disabling them both.

The crash report flagged these programs; mbae.dll = Malwarebytes Anti-Exploit __dlpsyringe__.dll = RSA DLP Endpoint™ = RSA Security ----------- Try disabling them both.
John99 971 Lösungen 13138 Antworten
Veröffentlicht

You appear to be using enterprise software as you mentioned in your post #answer-849013. Sometimes security software is difficult to disable completely. If this software was installed by your Company contact your IT department as cor-el suggested #answer-852485

If you are sure the software has been disabled -- or better still temporarily remove it -- and you still get crashes please let us have a couple of fresh Crash IDs.

Of course you should ensure your security software is fully updated and you may wish to report your issues to the security company as their software is directly involved

However this crash signature is not very common at all. That is one reason that make me wonder if it is outdated security software. Does no one else in your company get crashes on other machines using Firefox?

You appear to be using enterprise software as you mentioned in your post [[#answer-849013]]. Sometimes security software is difficult to disable completely. If this software was installed by your Company contact your IT department as cor-el suggested [[#answer-852485]] If you are sure the software has been disabled -- or better still temporarily remove it -- and you still get crashes please let us have a couple of fresh Crash IDs. Of course you should ensure your security software is fully updated and you may wish to report your issues to the security company as their software is directly involved * eg bp-e5426a54-6027-49b1-b392-0142c2160303 <br> https://crash-stats.mozilla.com/report/list?product=Firefox&signature=__dlpsyringe__.dll%400x248f87#tab-table However this crash signature is not very common at all. That is one reason that make me wonder if it is outdated security software. Does no one else in your company get crashes on other machines using Firefox?

Geändert am von John99

Fragesteller

Dear Team,

These are the fresh report ID for your reference :

1) bp-5111b3e2-6240-41a7-8e03-01a802160308

2) bp-2f12bc29-ca22-4c8a-b63a-046972160308

3) bp-024d1839-fa9a-41bf-a0b0-7e18a2160308

Still experiencing the problem and have disabled both the softwares...

Regards, Bharath

Dear Team, These are the fresh report ID for your reference : 1) bp-5111b3e2-6240-41a7-8e03-01a802160308 2) bp-2f12bc29-ca22-4c8a-b63a-046972160308 3) bp-024d1839-fa9a-41bf-a0b0-7e18a2160308 Still experiencing the problem and have disabled both the softwares... Regards, Bharath

Fragesteller

bp-f98ce7e5-1c2d-47c9-a5e7-4773b2160308

bp-e9ac7604-f733-4185-b5d0-67f3c2160308

Few more crashes for your reference.

Please let me know how can I stop this issue permanently as this is really causing a lot of problem to my professional activities.

bp-f98ce7e5-1c2d-47c9-a5e7-4773b2160308 bp-e9ac7604-f733-4185-b5d0-67f3c2160308 Few more crashes for your reference. Please let me know how can I stop this issue permanently as this is really causing a lot of problem to my professional activities.
Noah_SUMO
  • Moderator
98 Lösungen 613 Antworten
Veröffentlicht

Hi Bharath, are these crashes happening on a work computer or home computer?

Also the newest crashes are showing the same file: __DLPSyringe__.DLL

I recommend you search the system for this file and delete it to your Recycle bin. Then try to use Firefox again. I believe as long as this file exists on your system, whether you disabled it or not, it is still somehow talking to Firefox.

If this is a work computer, they could have set it up so that you can not disable or delete the RSA software. In this case, you need to walk to your IT office and explain the situation. Ask if they can disable the software so you can test if Firefox will stop crashing.

After watching a video of RSA DLP Endpoint, it is something that monitors all your outgoing internet data to catch any kind of suspicious data (credit card/social security numbers, etc.) being sent out of your company. Your computer could be infected and trying to send out security sensitive data and Firefox could be crashing because of that. Tell your IT dept. to check RSA DLP Endpoint for ANY logs from your computer and what do they say.

Hi Bharath, are these crashes happening on a work computer or home computer? Also the newest crashes are showing the same file: __DLPSyringe__.DLL I recommend you search the system for this file and delete it to your Recycle bin. Then try to use Firefox again. I believe as long as this file exists on your system, whether you disabled it or not, it is still somehow talking to Firefox. If this is a work computer, they could have set it up so that you can not disable or delete the RSA software. In this case, you need to walk to your IT office and explain the situation. Ask if they can disable the software so you can test if Firefox will stop crashing. After watching a video of RSA DLP Endpoint, it is something that monitors all your outgoing internet data to catch any kind of suspicious data (credit card/social security numbers, etc.) being sent out of your company. Your computer could be infected and trying to send out security sensitive data and Firefox could be crashing because of that. Tell your IT dept. to check RSA DLP Endpoint for ANY logs from your computer and what do they say.
Noah_SUMO
  • Moderator
98 Lösungen 613 Antworten
Veröffentlicht

Actually I don't think you're the only one getting these crashes from RSA DLP Endpoint. Others are too: https://crash-stats.mozilla.com/search/?signature=~__dlpsyringe__.dll&_facets=signature&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature

If your IT dept. can't help you disable it, we can file a bug to reach out to RSA to tell them their software is crashing Firefox again. Can you make sure RSA is the company that makes your Endpoint software? I know it says RSA but McAfee, Symantec, Websense and many others have their own DLP Endpoint software too.

Actually I don't think you're the only one getting these crashes from RSA DLP Endpoint. Others are too: https://crash-stats.mozilla.com/search/?signature=~__dlpsyringe__.dll&_facets=signature&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature If your IT dept. can't help you disable it, we can file a bug to reach out to RSA to tell them their software is crashing Firefox again. Can you make sure RSA is the company that makes your Endpoint software? I know it says RSA but McAfee, Symantec, Websense and many others have their own DLP Endpoint software too.

Fragesteller

Dear Team,

Again I am experiencing the crashing of fire fox.

Below are the report ID's for your reference :

1). bp-d3af356b-0435-4cd4-8d26-c54da2160321 2). bp-37eafad2-20de-4646-aa69-ba7c92160318 3). bp-3b4b36ba-5d60-4ec2-af62-c808a2160316 4). bp-1fad668f-bf64-4302-a7ee-f53392160316 5). bp-93c10b45-4af8-4f91-a559-3cb112160316 6). bp-2fbbe237-e29f-4bdb-ade2-a7dbc2160316

Kindly let me know if this continues I might have to change my browser altogether.

Regards, Bharath

Dear Team, Again I am experiencing the crashing of fire fox. Below are the report ID's for your reference : 1). bp-d3af356b-0435-4cd4-8d26-c54da2160321 2). bp-37eafad2-20de-4646-aa69-ba7c92160318 3). bp-3b4b36ba-5d60-4ec2-af62-c808a2160316 4). bp-1fad668f-bf64-4302-a7ee-f53392160316 5). bp-93c10b45-4af8-4f91-a559-3cb112160316 6). bp-2fbbe237-e29f-4bdb-ade2-a7dbc2160316 Kindly let me know if this continues I might have to change my browser altogether. Regards, Bharath

Fragesteller

Yes I did check with IT team and they had mention they could only support Internet Explorer and Chrome.

Yes I did check with IT team and they had mention they could only support Internet Explorer and Chrome.
John99 971 Lösungen 13138 Antworten
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It would help us if you are able to say exactly what names and versions of security software is in use ? Specifically we are wondering who is supplying the Endpoint Security and files dlpsyringe

Security software is normally designed to work with Firefox. When it does not it is normally a fault that security software firms try to fix. Of course if the security software is outdated it will probably not work with Firefox (and it possibly will not function adequately as security software even on other browsers).

It would help us if you are able to say exactly what names and versions of security software is in use ? Specifically we are wondering who is supplying the Endpoint Security and files ''dlpsyringe'' Security software is normally designed to work with Firefox. When it does not it is normally a fault that security software firms try to fix. Of course if the security software is outdated it will probably not work with Firefox (and it possibly will not function adequately as security software even on other browsers).

Fragesteller

Dear John,

The security software used in my office laptop is :

1) McAfee Agent and version is 5.0.0.2620 2) Malwarebytes Anti-Malware and product version is 1.5.0.2701

RSA DLP Discovery Agent and its product version is 9.6.1203.12

Let me know in case you need additional details.

Regards, Bharath

Dear John, The security software used in my office laptop is : 1) McAfee Agent and version is 5.0.0.2620 2) Malwarebytes Anti-Malware and product version is 1.5.0.2701 RSA DLP Discovery Agent and its product version is 9.6.1203.12 Let me know in case you need additional details. Regards, Bharath