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43.0.1 continually crashing also crashing in 'safe mode'. Updated to 43.0.2 - same problem (84 times in the last 5 days)

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43.0.1 continually crashing, no particular website. Tried restarting in 'safe mode', crashed after 7 minutes. Updated to 43.0.2, crashed after 5 minutes and another 6 times in the next 3 hours. I do not have the Nvidia app installed. Last 5 crashes:bp-9097d21b-5b07-44ba-8377-e21bc2160106 bp-20312f64-e375-4fc7-b119-c70252160106 bp-97cb3651-9ae6-4127-8cac-e21872160106 bp-3e40cc5f-5779-4c39-aaee-34ca92160106 bp-e03d7aa3-07ea-44e9-80c3-827612160106 bp-11fa9bc3-1b5e-49ad-909d-1cca02160106

43.0.1 continually crashing, no particular website. Tried restarting in 'safe mode', crashed after 7 minutes. Updated to 43.0.2, crashed after 5 minutes and another 6 times in the next 3 hours. I do not have the Nvidia app installed. Last 5 crashes:bp-9097d21b-5b07-44ba-8377-e21bc2160106 bp-20312f64-e375-4fc7-b119-c70252160106 bp-97cb3651-9ae6-4127-8cac-e21872160106 bp-3e40cc5f-5779-4c39-aaee-34ca92160106 bp-e03d7aa3-07ea-44e9-80c3-827612160106 bp-11fa9bc3-1b5e-49ad-909d-1cca02160106

Ausgewählte Lösung

Post the reports for the last two days.


Product Firefox Version 43.0.4

Signature base::MessagePumpForUI

System Memory Use Percentage 87

Rooksbas.DLL = Windows

RapportGP.DLL

RapportUtil.dll


Disable Rapport as a test.

Diese Antwort im Kontext lesen 1

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Shockwave Flash 20.0 r0

Anwendung

  • Firefox 43.0.2
  • User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/43.0.2/WINNT/en-US/

Erweiterungen

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Cookie Controller 4.5 ({ac2cfa60-bc96-11e0-962b-0800200c9a66})
  • Evernote Web Clipper 6.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Ghostery 5.4.10 (firefox@ghostery.com)
  • Saved Password Editor 2.9.4 (savedpasswordeditor@daniel.dawson)
  • Video WithOut Flash 3.1.2 (vwof@drev.com)
  • YesScript 2.1.1-signed (yesscript@userstyles.org)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Microsoft Basic Display Adapter
  • adapterDescription2:
  • adapterDeviceID: 0x01d1
  • adapterDeviceID2:
  • adapterDrivers: Unknown
  • adapterDrivers2:
  • adapterRAM: 0
  • adapterRAM2:
  • adapterSubsysID: 04051028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 6-21-2006
  • driverDate2:
  • driverVersion: 10.0.10240.16384
  • driverVersion2:
  • failures: [u'[GFX1-]: VendorIDMismatch 0x10de 0x1414']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; CheckDeviceFormatConversion failed with error 8876086A
  • webglRenderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Ja
philipp
  • Top 25 Contributor
  • Moderator
5304 Lösungen 23418 Antworten
Veröffentlicht

hi mjlew, these issues seem to be caused by older versions of trusteer rapport in some cases. so please make sure that you update this software on your device to the latest version!

hi mjlew, these issues seem to be caused by older versions of trusteer rapport in some cases. so please make sure that you update this software on your device to the latest version!
Veröffentlicht

Fragesteller

Uninstalled Trusteer Rapport and re-installed latest download. Firefox updated to 43.0.4. ........Still crashing. Latest reports:

bp-48d2d13d-dde3-412b-b27c-aa1c42160107 bp-ce36d696-cc33-411f-a116-b04322160107

Uninstalled Trusteer Rapport and re-installed latest download. Firefox updated to 43.0.4. ........Still crashing. Latest reports: bp-48d2d13d-dde3-412b-b27c-aa1c42160107 bp-ce36d696-cc33-411f-a116-b04322160107
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Hilfreiche Antwort

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10240

bp-48d2d13d-dde3-412b-b27c-aa1c42160107

Signature nsAppShell::ProcessNextNativeEvent

System Memory Use Percentage 82

Attention Sumo's there are 10 related bug reports

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll

evernote_native.bin = Evernote

icudt55.dll = International Components for Unicode +++++++++++++++++++++++++++++++ bp-ce36d696-cc33-411f-a116-b04322160107

Product Firefox Version 43.0.2

Signature base::MessagePumpWin

System Memory Use Percentage 86

Rooksbas.DLL = Windows

rooksdol.dll = Rapport

RapportTanzanEx430.DLL

RapportGP.DLL

RapportUtil.dll

trf.dll = Rapport (Boost Connect)


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Disable / update Rapport and Evernote

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10240 bp-48d2d13d-dde3-412b-b27c-aa1c42160107 Signature nsAppShell::ProcessNextNativeEvent System Memory Use Percentage 82 Attention Sumo's there are 10 related bug reports Rooksbas.DLL = Windows RapportGP.dll = Rapport@ Trusteer Ltd RapportUtil.dll evernote_native.bin = Evernote icudt55.dll = International Components for Unicode +++++++++++++++++++++++++++++++ bp-ce36d696-cc33-411f-a116-b04322160107 Product Firefox Version 43.0.2 Signature base::MessagePumpWin System Memory Use Percentage 86 Rooksbas.DLL = Windows rooksdol.dll = Rapport RapportTanzanEx430.DLL RapportGP.DLL RapportUtil.dll trf.dll = Rapport (Boost Connect) ---------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------ Disable / update Rapport and Evernote
Veröffentlicht

Fragesteller

1. Corrupted files repaired. 2. Unwilling to update graphics driver as very large and, last time, crashed the whole system due incompatability with Windows 10 and left me with no picture necessitating boot from repair media and all the associated mess - many hours!! 4. Rapport updated Evernote add-on disabled.

Still crashing - 6 times so far today, but not as often. Latest crash report....

bp-954f83d6-a2bf-4ed0-913d-f190d2160107

1. Corrupted files repaired. 2. Unwilling to update graphics driver as very large and, last time, crashed the whole system due incompatability with Windows 10 and left me with no picture necessitating boot from repair media and all the associated mess - many hours!! 4. Rapport updated Evernote add-on disabled. Still crashing - 6 times so far today, but not as often. Latest crash report.... bp-954f83d6-a2bf-4ed0-913d-f190d2160107
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Ausgewählte Lösung

Post the reports for the last two days.


Product Firefox Version 43.0.4

Signature base::MessagePumpForUI

System Memory Use Percentage 87

Rooksbas.DLL = Windows

RapportGP.DLL

RapportUtil.dll


Disable Rapport as a test.

Post the reports for the last two days. ------- Product Firefox Version 43.0.4 Signature base::MessagePumpForUI System Memory Use Percentage 87 Rooksbas.DLL = Windows RapportGP.DLL RapportUtil.dll -------------- Disable Rapport as a test.