https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Thank you for trying. I need more help. I followed the instructions up to "Start Firefox in Safe Mode", because Firefox is started by our program I cannot do so.

If I start Firefox by itself, it works fine and goes directly to Google search as planned.

I have to have Firefox be properly started by our emergency alert program to http://cad.chp.ca.gov because it will do more setup on the webpage and keep scanning the webpage for road incidents.

Any more suggestions?

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

I want you to post the instructions that opens Firefox using the alert.

Good idea!

I will ask our programmer to provide them to me and will post them. It may take a day or two.

I greatly appreciate your help. Franou

We are using the Splinter python library, and the commands are

self.browser = Browser() self.browser.visit("http://cad.chp.ca.gov/") dropdown = self.browser.find_by_id("ddlComCenter").first dropdown.select("ICCC")

Are you familiar with Splinter python library?

Thanks!

Franou

Problem fixed. it seems our version of the libraries (Splinter / Selenium) were incompatible with the latest version of Firefox. We downloaded what we needed and it all is working well.

Thank you for your help!

Franou

That was very good work. Well Done.