Neueste Antworten auf FF 42 launches, but does nothing afterwardhttps://support.mozilla.org/de/questions/10956212015-12-01T08:33:25-08:00Thank you for your suggestion guigs. I've done this many times in the past week, but went ahead and2015-12-01T08:33:25-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=3#answer-812754<p>Thank you for your suggestion guigs. I've done this many times in the past week, but went ahead and ckd. again. Profile folder is not read-only.
</p><p>I've also deleted, renamed, created new profiles so that I can do them in my sleep. lol
</p><p>I'm sorry, but I'm not quite following you about "changing the file to .old--are you referrng to prefs.js? If so, I think I've renamed that to .old also--I've renamed and deleted, etc. so much per the suggestions of Fred and cor-el that I'm so lost now I'm not sure what to do next. They've been very patient as I'm not savvy at all with this prroblem,
</p><p>The "FF is already running..." has plagued me from the get-go, and still persists.
</p>That "FF is already running,...." did this start after changing the file to .old?
The profile might2015-12-01T07:52:47-08:00rmcguiganhttps://support.mozilla.org/de/questions/1095621?page=2#answer-812721<p>That "FF is already running,...." did this start after changing the file to .old?
</p><p>The profile might need some clean up with properties. End the process before stating Firefox-&gt;
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding#firefox:win7:fx42" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-already-running-not-respondi...</a>
</li></ul>Turned on Home or work networks--didn't help, and I still can't get FF to start iin Safe Mode becaus2015-12-01T07:06:21-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-812702<p>Turned on Home or work networks--didn't help, and I still can't get FF to start iin Safe Mode because of the "FF is already running,...." msg.
</p><p>Getting frustrated--feels like I'm spinnng my wheels and going nowhere.
</p>Something has to be connected.
2015-12-01T05:56:35-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-812669<p>Something has to be connected.
</p>I just noticed something in Windows firewal
Home or work (prvate) networks--Not connected
Does that 2015-12-01T05:20:27-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-812657<p>I just noticed something in Windows firewal
</p><p>Home or work (prvate) networks--Not connected
</p><p>Does that affect FF not woking?
</p>Test
Windows firewall--off
Avast Free--off
Appearance--Default theme
Use hardware acceleration--off
2015-12-01T05:15:52-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-812654<p>Test
</p><p>Windows firewall--off
Avast Free--off
Appearance--Default theme
Use hardware acceleration--off
</p><p>FF not working yet.
</p>If the problem goes away in Windows Safe Mode, then one of the other
programs on your system is caus2015-12-01T04:39:56-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-812642<p>If the problem goes away in Windows Safe Mode, then one of the other
programs on your system is causing problems.
</p><p>As a test, disable your protection programs. Is the problem still there?
</p>Fred, FF does work in Windows Safe mode.
2015-12-01T02:05:04-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-812573<p>Fred, FF does work in Windows Safe mode.
</p>Start your Computer in safe mode with networking. Then start Firefox.
Try Safe web sites. Is the pro2015-11-30T06:42:45-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-812299<p>Start your <strong>Computer</strong> in safe mode with networking. Then start Firefox.
Try <strong>Safe</strong> web sites. Is the problem still there?
</p><p><strong><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">Starting The Computer In Safe Mode;<br>Free Online Encyclopedia</a></strong>
</p>Whew. Finall all full system scans are done in Win Safe Mode.
cor-el I just ckd. for problems with 2015-11-30T05:54:50-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-812290<p>Whew. Finall all full system scans are done in Win Safe Mode.
</p><p>cor-el I just ckd. for problems with preferences per your instructions and am still getting "FF is already running, but...." msg., and preferences stll aren't saved.
</p>You can check for problems with preferences.
Delete possible user.js and numbered prefs-##.js files 2015-11-29T04:47:24-08:00cor-elhttps://support.mozilla.org/de/questions/1095621?page=2#answer-811913<p>You can check for problems with preferences.
</p><p>Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.
</p>
<ul><li><a href="http://kb.mozillazine.org/Preferences_not_saved" rel="nofollow">http://kb.mozillazine.org/Preferences_not_saved</a>
</li><li><a href="http://kb.mozillazine.org/Resetting_preferences" rel="nofollow">http://kb.mozillazine.org/Resetting_preferences</a>
</li></ul>Fred, followed your instructions to the letter and FF STILL persists in setting preferences back to 2015-11-29T03:48:09-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-811885<p>Fred, followed your instructions to the letter and FF STILL persists in setting preferences back to "Always activate" with "Always ask" grayed out.
</p><p>Also, I'm still dealing with "FF is already....." msg. At this point, I think I should, at least, start with full system malware scans as cor-el suggested.
</p><p>I'll add AdwCleaner and Kasperskey scanner to the arsenal as I already use the others.
</p><p>Oh, happy day--gonna have mind numbing fun now. At least, I've got other things to do while the scans are running. I'll ck. back in with y'all tomorrow for further help. I know I'm gonna need it.
</p>https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
Note: Some software, like Adva2015-11-29T02:42:03-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-811859<p><strong><a href="https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save" rel="nofollow">https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save</a></strong>
</p><p>Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
</p>
<hr>
<p>Sometimes the <strong>pluginreg.dat</strong> file becomes corrupted. You can remove it and have Firefox re-scan for plugins. As a side effect, any plugins you have disabled on the Add-ons page probably will be re-enabled, so you'll need to go back to that page one more time.
</p><p>Type <strong>about:support</strong> in the address bar and press enter.
</p><p>Under the page logo on the left side you will see <strong>Application Basics.</strong>
Under this find <strong>Profile Folder.</strong> To it’s right press the button
<strong>Show Folder.</strong> This will open your file browser to the current
Firefox profile. Now <strong>Close Firefox.</strong>
</p><p>Locate the <strong>pluginreg.dat</strong> file. Then rename or delete it. Restart Firefox.
</p>Hi cor-el. This FF problem is starting to irritate me. Here's what happened when I began to start 2015-11-29T02:18:39-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-811844<p>Hi cor-el. This FF problem is starting to irritate me. Here's what happened when I began to start on the instructions you gave me.
</p><p>Menu button &gt; Add-ons &gt; Extensions &gt; "You don't gave any add-ons of this type installed."
Plugins &gt;
OpenH264 Video Codec by Cisco
Primetime Content Decryption by Adobe
Google Update
Windows Activation Technologies
These were set to "Always activate"--turned them to "Never activate" because "Ask to activate" is grayed out.
</p><p>Menu button &gt; Exit FF icon
</p><p>Tried to restart FF, but keep getting the dreaded "FF is already running, but..." message. Killed it in Task Mgr. and restarted FF, but all plugins were back to "Always activate"
</p><p>Please advise on what I should now. Thanks
</p>You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu2015-11-28T07:33:17-08:00cor-elhttps://support.mozilla.org/de/questions/1095621?page=2#answer-811632<p>You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools &gt; Add-ons &gt; Plugins" page.
</p>
<ul><li>plugins are not affected by Firefox Safe Mode
</li></ul>
<hr>
<p>If it works in Windows Safe mode then you likely have a problem with other software, possibly security software or a system driver, on your computer.
You can check possible advanced settings in your security software for Firefox.
Also make sure that you have the latest updates of your security software and hardware drivers.
</p><p>You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be cautious with disabling services.
</p>
<ul><li><a href="http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx" rel="nofollow">http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx</a>
</li></ul>
<hr>
<p>You can try to uninstall Avast temporarily and possibly use Windows replacements.
</p><p>Do a malware check with several malware scanning programs on the Windows computer.
</p>
<ul><li><a href="https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>
<p>Please scan with all programs because each program detects different malware.
All these programs have free versions.
</p><p>Make sure that you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="http://www.malwarebytes.org/mbam.php" rel="nofollow">http://www.malwarebytes.org/mbam.php</a>
</li><li>AdwCleaner:<br><a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">http://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="http://www.superantispyware.com/" rel="nofollow">http://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="http://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">http://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender:<br><a href="http://windows.microsoft.com/en-us/windows/using-defender" rel="nofollow">http://windows.microsoft.com/en-us/windows/using-defender</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="http://www.safer-networking.org/en/index.html" rel="nofollow">http://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="http://www.kaspersky.com/security-scan" rel="nofollow">http://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="http://support.kaspersky.com/5350?el=88446" rel="nofollow">http://support.kaspersky.com/5350?el=88446</a>
</li></ul>
<p>See also:
</p>
<ul><li>"Spyware on Windows": <a href="http://kb.mozillazine.org/Popups_not_blocked" rel="nofollow">http://kb.mozillazine.org/Popups_not_blocked</a>
</li></ul>I've called the big guys to help you. Good luck.
2015-11-28T06:48:11-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-811591<p>I've called the big guys to help you. Good luck.
</p>Problem is still there Fred.
2015-11-28T05:12:59-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-811571<p>Problem is still there Fred.
</p>Okay, good. That was step one, re-install Firefox. Now step two.
https://support.mozilla.org/en-US/k2015-11-28T05:00:03-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-811567<p>Okay, good. That was step one, re-install Firefox. Now step two.
</p><p><strong><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a></strong>
</p><p>Create a new, blank profile. Use it <strong>as is</strong>. Is the problem still there?
</p>Hello again Fred. Thanks for giving me the heads up about the posts. I just didn't wanna break any2015-11-28T04:25:25-08:00emptypockets1https://support.mozilla.org/de/questions/1095621?page=2#answer-811553<p>Hello again Fred. Thanks for giving me the heads up about the posts. I just didn't wanna break any of the rules in here 'cuz everyone has been so kind, patient, and VERY helpful. I've learned a lot about FF in the last few days.
</p><p>Back to the rat killing. I followed your instructions and used CCleaner v5.10.5373 to scan and remove all issues it found, deleted Mozilla Firefox.old folers, then ran the installer.
Problem is still here--just says "Connecting" in the tab.
</p>The posts on this forum are listed in the order of the latest post responded to
is on top. We all ha2015-11-28T03:46:21-08:00fredmcd-hotmailhttps://support.mozilla.org/de/questions/1095621?page=2#answer-811541<p>The posts on this forum are listed in the order of the latest post responded to
is on top. We all have done a lot of things to help you. Let's try this;
</p><p><strong><a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">Download Firefox For All languages And Systems</a></strong> {web link}
Save the file. Then;
</p><p>Using your file browser, open the <strong>Programs Folder</strong> on your computer.
</p><p><strong>Windows:</strong> C:\Program Files
C:\Program Files (x86)
<strong>Mac:</strong> Open the "Applications" folder.
<strong>Linux:</strong> Check your user manual.
</p><p><br>
Look for, and rename any Mozilla or Firefox folders by adding <strong>.old</strong> to them.
</p><p>After rebooting the computer, run a registry scanner. Then run the installer.
If all goes well, remove the OLD folders when you are done.
</p>