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Firefox AND Thunderbird crashes

  • 2 Antworten
  • 1 hat dieses Problem
  • 9 Aufrufe
  • Letzte Antwort von cor-el

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Start apps and either pages do not load or email does not download pop or imap. Closing both apps provide and error report.

Please note that when I was reviewing these errors on Friday, I noticed a reference to Cisco VPN. I uninstalled/reinstalled firefox and Thunderbird without luck. I thn uninstalled the Cisco VPN client app and both your apps started working. Now today, the apps started failing in the same manner and I have not installed any new apps over the weekend.

Thank you, Tim

Alle Antworten (2)

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Sumo's check out Additional System Details


What is your computer system and Firefox?


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Geändert am von FredMcD

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.