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How to fix download crash

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Every time I'm trying to download a file i get this 2 errors:

C:\Users\user\AppData\Local\Temp\2kIWPnpn.zip.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

C:\Users\user\AppData\Local\Temp\2kIWPnpn.zip.part could not be saved, because an unknown error occurred.

Try saving to a different location.

This started to happen when I switched to windows 10.

Mostly the error happens when I click a link to download a file.

I followed this solution without any results.

http://kb.mozillazine.org/Unable_to_save_or_download_files

I really don't want to switch to chrome.

Thanks!
Every time I'm trying to download a file i get this 2 errors: C:\Users\user\AppData\Local\Temp\2kIWPnpn.zip.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator. C:\Users\user\AppData\Local\Temp\2kIWPnpn.zip.part could not be saved, because an unknown error occurred. Try saving to a different location. This started to happen when I switched to windows 10. Mostly the error happens when I click a link to download a file. I followed this solution without any results. http://kb.mozillazine.org/Unable_to_save_or_download_files I really don't want to switch to chrome. Thanks!
Angefügte Screenshots

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • 2.3.0
  • Facebook Video Calling Plugin
  • Version 5.41.2.0
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • Plugin for Wacom tablets.

Anwendung

  • Firefox 42.0
  • User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Erweiterungen

  • Boomerang for Gmail 1.2.6 ({65e41d20-f092-41b7-bb83-c6e8a9ab0f57})
  • Clear Cache and Data 1.1.2 (tb-clear-cache-single@codefisher.org)
  • Firebug 2.0.13 (firebug@software.joehewitt.com)
  • Firesizer 1.7.1-signed ({04426594-bce6-4705-b811-bcdba2fd9c7b})
  • MeasureIt 0.4.14.1-signed ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • Screenshoter Fixed 1.11.1-signed ({d9babd10-47de-11df-9879-0800200c9a67})
  • WhatsApp Panel 1.1.1.1-signed (whatsapppanel@alejandrobrizuela.com.ar)
  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (inaktiv)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: NVIDIA GeForce GTX 690
  • adapterDescription2:
  • adapterDeviceID: 0x1188
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 26903842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 11-5-2015
  • driverDate2:
  • driverVersion: 10.18.13.5891
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 690 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Ja
FredMcD
  • Top 10 Contributor
4272 Lösungen 59920 Antworten
Veröffentlicht

It also says Unknown Error.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Have you tried another download location? Do you still have the problem when using Win IE?

It also says Unknown Error. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------- Have you tried another download location? Do you still have the problem when using Win IE?
cor-el
  • Top 10 Contributor
  • Moderator
17583 Lösungen 159079 Antworten
Veröffentlicht

It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Are you trying to save the file to your hard drive or to another location like a removable drive?

You can also check the permissions for the %temp% folder.

It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 Are you trying to save the file to your hard drive or to another location like a removable drive? You can also check the permissions for the %temp% folder.

Fragesteller

Tried both of your solutions without results.

I went to C:\Program Files (x86)\Mozilla Firefox and went to the properties of the executable and in the security tab added full control to my user, I dont know why it wasnt checked since I'm the only administrator.

      • FIXED***

Thanks!!

Tried both of your solutions without results. I went to C:\Program Files (x86)\Mozilla Firefox and went to the properties of the executable and in the security tab added full control to my user, I dont know why it wasnt checked since I'm the only administrator. ***FIXED*** Thanks!!

Fragesteller

Sorry the problem still persists any other solution?

Sorry the problem still persists any other solution?
cor-el
  • Top 10 Contributor
  • Moderator
17583 Lösungen 159079 Antworten
Veröffentlicht

Did you check the permissions of both the temp folder and the destination folder?

Do you see any flies in the location that shows in the screenshot and can you manually copy files the this location?


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile.


Did you check the permissions of both the temp folder and the destination folder? Do you see any flies in the location that shows in the screenshot and can you manually copy files the this location? ----- Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall