X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

When will version 41 of Firefox come out? I crash every time I go to weather.com

Veröffentlicht

I don't want to lose my cookies for weather.com, because I want to be able to get my local forecast every time I sign in without the extra steps. Firefox didn't have this problem on my old XP computer, which also ran version 40.0.3. On this computer, I'm running Windows 7 64-bit, and every time I go to weather.com, either by bookmark or by manually typing it in the address bar, the entire browser crashes to the desktop. It is repeatable, and I've repeated it about 10 times now. So, when is version 41.0.0 coming out to fix this strange crash issue?

I don't want to lose my cookies for weather.com, because I want to be able to get my local forecast every time I sign in without the extra steps. Firefox didn't have this problem on my old XP computer, which also ran version 40.0.3. On this computer, I'm running Windows 7 64-bit, and every time I go to weather.com, either by bookmark or by manually typing it in the address bar, the entire browser crashes to the desktop. It is repeatable, and I've repeated it about 10 times now. So, when is version 41.0.0 coming out to fix this strange crash issue?

Ausgewählte Lösung

Mehr Details zum System

Installierte Plugins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Plug-in for detecting Nero Kwik Media.
  • iTunes Detector Plug-in

Anwendung

  • Firefox 40.0.3
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Erweiterungen

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Webroot Filtering Extension 1.2.0.9 (webrootsecure@webroot.com)
  • Webroot Password Manager 2.5.0 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 19703842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 8-6-2015
  • driverDate2:
  • driverVersion: 10.18.13.5560
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Ja
FredMcD
  • Top 10 Contributor
4271 Lösungen 59904 Antworten
Veröffentlicht

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Fragesteller

Safe mode gets rid of the crash, but also gets rid of my cookies. Here are my crashes:

bp-37b3733b-3ba4-4705-81c7-c65d42150915 9/15/2015 12:51 AM bp-516c19d0-51b7-4d6e-a10a-cfbbb2150913 9/13/2015 4:28 AM bp-655776d3-d703-4276-9ab4-8bb672150910 9/10/2015 5:27 AM bp-6f1d9c2f-c220-478d-a0d7-a777a2150910 9/10/2015 5:27 AM bp-948c0fb1-8a45-47aa-844a-362fd2150910 9/10/2015 5:25 AM bp-a3af4f02-699a-4f86-9061-7acda2150908 9/8/2015 11:53 AM bp-878941f3-df10-4af8-a5a7-7a3952150908 9/8/2015 11:53 AM bp-83478d02-3e34-43dc-bb7b-61caf2150908 9/8/2015 11:53 AM bp-888fbbd1-8d84-4c5a-b26b-3c1e92150908 9/8/2015 11:52 AM

Safe mode gets rid of the crash, but also gets rid of my cookies. Here are my crashes: bp-37b3733b-3ba4-4705-81c7-c65d42150915 9/15/2015 12:51 AM bp-516c19d0-51b7-4d6e-a10a-cfbbb2150913 9/13/2015 4:28 AM bp-655776d3-d703-4276-9ab4-8bb672150910 9/10/2015 5:27 AM bp-6f1d9c2f-c220-478d-a0d7-a777a2150910 9/10/2015 5:27 AM bp-948c0fb1-8a45-47aa-844a-362fd2150910 9/10/2015 5:25 AM bp-a3af4f02-699a-4f86-9061-7acda2150908 9/8/2015 11:53 AM bp-878941f3-df10-4af8-a5a7-7a3952150908 9/8/2015 11:53 AM bp-83478d02-3e34-43dc-bb7b-61caf2150908 9/8/2015 11:53 AM bp-888fbbd1-8d84-4c5a-b26b-3c1e92150908 9/8/2015 11:52 AM
cor-el
  • Top 10 Contributor
  • Moderator
17580 Lösungen 159050 Antworten
Veröffentlicht

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
FredMcD
  • Top 10 Contributor
4271 Lösungen 59904 Antworten
Veröffentlicht

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


If you are still having problems, disable Webroot.

WRusr.dll = Webroot SecureAnywhere Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation nvd3dum.dll = NVIDIA Windows Vista WDDM driver msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ---------------------------- If you are still having problems, disable Webroot.

Fragesteller

I can't disable my Webroot anti-virus and firewall while using the internet, or my computer will be vulnerable, so that's not an option. My question is when will the next version of firefox will be released, and will it fix my issue. I updated my video driver prior to disabling the hardware acceleration, and it still crashed on going to weather.com, so it's not the video driver or the hardware acceleration. I also updated my Adobe Flash Player, and it still crashed - here's the links for those crashes:

bp-6c4b1c8e-e493-4007-ba21-3677a2150917 9/17/2015 1:22 AM bp-54d091e2-9d06-4e98-84fa-f33e12150917 9/17/2015 1:14 AM bp-be2ce472-7a5e-4807-9aec-41ee62150917 9/17/2015 1:12 AM

Any more ideas?

I can't disable my Webroot anti-virus and firewall while using the internet, or my computer will be vulnerable, so that's not an option. My question is when will the next version of firefox will be released, and will it fix my issue. I updated my video driver prior to disabling the hardware acceleration, and it still crashed on going to weather.com, so it's not the video driver or the hardware acceleration. I also updated my Adobe Flash Player, and it still crashed - here's the links for those crashes: bp-6c4b1c8e-e493-4007-ba21-3677a2150917 9/17/2015 1:22 AM bp-54d091e2-9d06-4e98-84fa-f33e12150917 9/17/2015 1:14 AM bp-be2ce472-7a5e-4807-9aec-41ee62150917 9/17/2015 1:12 AM Any more ideas?
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 Lösungen 40308 Antworten
Veröffentlicht

Ausgewählte Lösung

Next week - Tuesday 09-22 for Firefox 41. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates

Next week - Tuesday 09-22 for Firefox 41. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates
FredMcD
  • Top 10 Contributor
4271 Lösungen 59904 Antworten
Veröffentlicht

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

WRusr.dll = Webroot SecureAnywhere Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Fragesteller

the-edmeister said

Next week - Tuesday 09-22 for Firefox 41. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates

Good, hopefully the new release will solve my problem.

''the-edmeister [[#answer-782401|said]]'' <blockquote> Next week - Tuesday 09-22 for Firefox 41. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates </blockquote> Good, hopefully the new release will solve my problem.
Room4 0 Lösungen 1 Antworten
Veröffentlicht

Firefox 41 created problems for me on XP with locking up and not responding if clicking any menu item or tab. So if you are on XP, go back to 40.0 and not 40.0.3.

Firefox 41 created problems for me on XP with locking up and not responding if clicking any menu item or tab. So if you are on XP, go back to 40.0 and not 40.0.3.

Fragesteller

I'm running Win7 x64, not XP. Version 41.0 didn't fix the problem, either. Hopefully they will fix it by 11/02, as per their calendar (https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates). Thanks for the link, the-edmeister, it helps to know when to look for updates.

I'm running Win7 x64, not XP. Version 41.0 didn't fix the problem, either. Hopefully they will fix it by 11/02, as per their calendar (https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates). Thanks for the link, the-edmeister, it helps to know when to look for updates.

Fragesteller

Version 41.0.1 seems to have fixed it. www.weather.com is coming in just fine now, no crashes. Thanks, guys.  :)

Version 41.0.1 seems to have fixed it. www.weather.com is coming in just fine now, no crashes. Thanks, guys. :)