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New version lost all my saved passwords and won't save any - tried help

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Earlier versions of FF saved passwords just fine, but for the past couple of updates that feature has stopped working. I have tried the steps shown in the "passwords not saved" FAQ, even changed my history settings from Custom to always save. No matter. Does not do passwords or even ask me. All of the passwords that had been in my profile for the past couple of years are no longer visible in the "show saved" option window. Do I have to uninstall Firefox, and start over?????

Jay

Earlier versions of FF saved passwords just fine, but for the past couple of updates that feature has stopped working. I have tried the steps shown in the "passwords not saved" FAQ, even changed my history settings from Custom to always save. No matter. Does not do passwords or even ask me. All of the passwords that had been in my profile for the past couple of years are no longer visible in the "show saved" option window. Do I have to uninstall Firefox, and start over????? Jay

Ausgewählte Lösung

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

It is possible that there is a problem with key3.db (encryption key) and logins.json (encrypted names and passwords) in Firefox. You can open the logins.json file in the Scratchpad (Firefox/Tools > Web Developer) to check its content. Click the "Pretty Print" button to format the file for readability. If there are names and encrypted passwords in logins.json then there is likely a problem with the key3.db file that stores the encryption key. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) or move these files to another folder to make it possible to undo the action.

Rename or remove a possible signons.sqlite file (signons.sqlite.old) used by older Firefox versions as well. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.

You can use this button to go to the current Firefox profile folder:

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Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.15
  • DivX Web Player version 3.2.1.977
  • DivX VOD Helper Plug-in
  • Garmin Communicator Plug-In 4.1.0.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • Shockwave Flash 11.9 r900
  • 5.1.40728.0
  • NPWLPG
  • iTunes Detector Plug-in

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

Weitere Informationen

FredMcD
  • Top 10 Contributor
4229 Lösungen 59018 Antworten
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Security Issue: Update your Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Security Issue: Update your Flash Player '''Version 18.0.0.232<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration -------------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/ Places Maintenance]''' {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.
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Fragesteller

Thanks, FredMcD. Think you are on the right track but I'm not there yet. I updated my Adobe Flash player to 10.0.0.232; but that did not solve the problem. I notice that Flashplayer shows up on my Windows Programs list in Control Panel, but does not show up as an addon in Fire fox. What I see in firefox is Shockwave Flash. If I start firefox in Safe mode then the saved passwords option works and I can see my list of saved passwords. But only in safe mode.

Jay

Thanks, FredMcD. Think you are on the right track but I'm not there yet. I updated my Adobe Flash player to 10.0.0.232; but that did not solve the problem. I notice that Flashplayer shows up on my Windows Programs list in Control Panel, but does not show up as an addon in Fire fox. What I see in firefox is Shockwave Flash. If I start firefox in Safe mode then the saved passwords option works and I can see my list of saved passwords. But only in safe mode. Jay
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Fragesteller

Mistyped. Adobe flash is 18.0.0.232

Mistyped. Adobe flash is 18.0.0.232
cor-el
  • Top 10 Contributor
  • Moderator
17421 Lösungen 157414 Antworten
Veröffentlicht

Ausgewählte Lösung

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

It is possible that there is a problem with key3.db (encryption key) and logins.json (encrypted names and passwords) in Firefox. You can open the logins.json file in the Scratchpad (Firefox/Tools > Web Developer) to check its content. Click the "Pretty Print" button to format the file for readability. If there are names and encrypted passwords in logins.json then there is likely a problem with the key3.db file that stores the encryption key. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) or move these files to another folder to make it possible to undo the action.

Rename or remove a possible signons.sqlite file (signons.sqlite.old) used by older Firefox versions as well. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.

You can use this button to go to the current Firefox profile folder:

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history). *https://support.mozilla.org/kb/Private+Browsing *Tools > Options > Privacy > Firefox will: "Use custom settings for history" *Deselect: [ ] "Always use Private Browsing mode" ----- It is possible that there is a problem with key3.db (encryption key) and logins.json (encrypted names and passwords) in Firefox. You can open the logins.json file in the Scratchpad (Firefox/Tools > Web Developer) to check its content. Click the "Pretty Print" button to format the file for readability. If there are names and encrypted passwords in logins.json then there is likely a problem with the key3.db file that stores the encryption key. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) or move these files to another folder to make it possible to undo the action. Rename or remove a possible signons.sqlite file (signons.sqlite.old) used by older Firefox versions as well. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Fragesteller

After finding that things worked in the Safe Mode. I started experimenting with disabling verious add ons. It did indeed turn out to be the "remember Passwords" extension version 1.1.1 by Stanimir Slamendov. I had been using it for a year or so, but is apparently not compatible with the latest versions of Firefox.

Thanks everyone for your advice and help tracking this down.

Jay.W

After finding that things worked in the Safe Mode. I started experimenting with disabling verious add ons. It did indeed turn out to be the "remember Passwords" extension version 1.1.1 by Stanimir Slamendov. I had been using it for a year or so, but is apparently not compatible with the latest versions of Firefox. Thanks everyone for your advice and help tracking this down. Jay.W
FredMcD
  • Top 10 Contributor
4229 Lösungen 59018 Antworten
Veröffentlicht

Jay.W said

. . . . . . but I'm not there yet. I updated my Adobe Flash player . . .

The Flash Player was a separate issue. Sorry for the confusion.

''Jay.W [[#answer-773882|said]]'' <blockquote> . . . . . . but I'm not there yet. I updated my Adobe Flash player . . . </blockquote> The Flash Player was a separate issue. Sorry for the confusion.