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Lightning installed but it wont open

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Downloaded and installed from file using latest versions of both. Screen flickers and returns me to the list of addons.

Downloaded and installed from file using latest versions of both. Screen flickers and returns me to the list of addons.

Ausgewählte Lösung

Just a check, You did install it from file in Thunderbird and not in Firefox. That has happened before. in Tbird open help (or press Alt +H) and select Troubleshooting information Use button Copy to clipboard and paste it in here.

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  • User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

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christ1
  • Top 25 Contributor
2148 Lösungen 15684 Antworten
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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

Fragesteller

Sorry - not sure what is meant by that

Sorry - not sure what is meant by that
Gnospen 233 Lösungen 1920 Antworten
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Ausgewählte Lösung

Just a check, You did install it from file in Thunderbird and not in Firefox. That has happened before. in Tbird open help (or press Alt +H) and select Troubleshooting information Use button Copy to clipboard and paste it in here.

Just a check, You did install it from file in '''Thunderbird '''and not in Firefox. That has happened before. in Tbird open help (or press Alt +H) and select Troubleshooting information Use button ''Copy to clipboard '' and paste it in here.

Fragesteller

Thank you

Pasted from Tbird help

 Application Basics
   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: mail.btinternet.com:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Arial Unicode MS
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: b69b4ad4-7667-4583-8d4a-69dec40447b
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1439204369
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.npctrl: 2
     plugin.state.npitunes: 2
     plugin.state.npmcsnffpl: 2
     plugin.state.npspwrap: 2
     privacy.donottrackheader.enabled: true
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false
 Graphics
     Adapter Description: AMD Radeon HD 7660D
     Vendor ID: 0x1002
     Device ID: 0x9901
     Adapter RAM: 512
     Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.200.1046.2
     Driver Date: 7-15-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (10.0.10240.16390)
     ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11
     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
Thank you Pasted from Tbird help Application Basics Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext OUTGOING: mail.btinternet.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.1.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Arial Unicode MS font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: b69b4ad4-7667-4583-8d4a-69dec40447b network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1439204369 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.npctrl: 2 plugin.state.npitunes: 2 plugin.state.npmcsnffpl: 2 plugin.state.npspwrap: 2 privacy.donottrackheader.enabled: true security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false Graphics Adapter Description: AMD Radeon HD 7660D Vendor ID: 0x1002 Device ID: 0x9901 Adapter RAM: 512 Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.200.1046.2 Driver Date: 7-15-2015 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16390) ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 50 WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 11 AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC
Gnospen 233 Lösungen 1920 Antworten
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You chose a solution, does that mean you solved the problem? Otherwise open it again.

You chose a solution, does that mean you solved the problem? Otherwise open it again.

Fragesteller

Sorry - didnt realise that was a solution.

Actually I have got to the point where I have almost lost the will to live and will go back to Outlook where there was at least something I found easier to understand.

Sorry - didnt realise that was a solution. Actually I have got to the point where I have almost lost the will to live and will go back to Outlook where there was at least something I found easier to understand.
Gnospen 233 Lösungen 1920 Antworten
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Sorry to hear. When you install 38.1.0 you get a opportunity to load Lightning as it is now bundled wit Tbird. You don't have to download and install it.

So if it doesn't work I would suggest a reinstall of Tbird. (Download) Make a backup of your profile first, just for safety. Manual backup

Sorry to hear. When you install 38.1.0 you get a opportunity to load Lightning as it is now bundled wit Tbird. You don't have to download and install it. So if it doesn't work I would suggest a reinstall of Tbird. [https://support.mozilla.org/en-US/products/thunderbird (Download)] Make a backup of your profile first, just for safety. [http://kb.mozillazine.org/Profile_backup#Manually_back_up_the_profile Manual backup]

Fragesteller

Thanks for trying Gnospen but reinstalling doesn't work either. Lightning is shown as an extension with options to disable or remove so I asumed that it was enabled but there is no sign of it anywhere

Thanks for trying Gnospen but reinstalling doesn't work either. Lightning is shown as an extension with options to disable or remove so I asumed that it was enabled but there is no sign of it anywhere
Gnospen 233 Lösungen 1920 Antworten
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You dont have the option on the bottom of your Tbird screen to install? The add-on Lightning should also have "options" as an alternative.

Try disable and then enable. The option on bottom of your ordinary Tbird screen might show up. If not, delete Lightning and reinstall it as a regular add-on. (Download) Or if you prefer reinstall Tbird. With lightning deleted it shouldn't skip the option to install Lightning.

You dont have the option on the bottom of your Tbird screen to install? The add-on Lightning should also have "options" as an alternative. Try disable and then enable. The option on bottom of your ordinary Tbird screen might show up. If not, delete Lightning and reinstall it as a regular add-on. [https://www.mozilla.org/en-US/projects/calendar/ (Download)] Or if you prefer reinstall Tbird. With lightning deleted it shouldn't skip the option to install Lightning.

Geändert am von Gnospen

Fragesteller

Thanks again Gnospen. I think, amongst everything that I have tried including disabling McAfee, that I have already done that but I will try it again.

Thanks again Gnospen. I think, amongst everything that I have tried including disabling McAfee, that I have already done that but I will try it again.

Fragesteller

Nope - still in square one. Lightning again shown as installed on the extensions list with options, disable and remove shown. No other sign of Lightning anywhere either on TB or FF.

Nope - still in square one. Lightning again shown as installed on the extensions list with options, disable and remove shown. No other sign of Lightning anywhere either on TB or FF.
Gnospen 233 Lösungen 1920 Antworten
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Think I read this in another question. If your screen has a low resolution and you have Tbird at full window. maybe just changing to a smaller window will give you a chance to scroll down.

Think I read this in another question. If your screen has a low resolution and you have Tbird at full window. maybe just changing to a smaller window will give you a chance to scroll down.
Gnospen 233 Lösungen 1920 Antworten
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And option doesn't open standard option?

And option doesn't open standard option?

Fragesteller

It opens the same options as options on the tools menu for TB

It opens the same options as options on the tools menu for TB
Gnospen 233 Lösungen 1920 Antworten
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With or without the calendar menu-option?

With or without the calendar menu-option?

Geändert am von Gnospen

Fragesteller

Of the three you have ringed only the two on the right - nothing on the left that might indicate Lightning

Of the three you have ringed only the two on the right - nothing on the left that might indicate Lightning

Geändert am von Marhaba

Gnospen 233 Lösungen 1920 Antworten
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Hilfreiche Antwort

And what happens if you click on one in the upper corner? or press F11 or Ctrl+shift+C or Ctrl+shift+D

And what happens if you click on one in the upper corner? or press F11 or Ctrl+shift+C or Ctrl+shift+D

Fragesteller

I think I may have been wasting your time for which I apologise. I think lighning has been there all the time and I was expecting it to be shown on the menu bar as lightning which may have been the case in earlier versions perhaps. Thank you for your patience.

I think I may have been wasting your time for which I apologise. I think lighning has been there all the time and I was expecting it to be shown on the menu bar as lightning which may have been the case in earlier versions perhaps. Thank you for your patience.
Gnospen 233 Lösungen 1920 Antworten
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Hilfreiche Antwort

Thats fine, glad you found the light :)

Thats fine, glad you found the light :)