Thunderbird freezes up, locks up, or hangs often and seemingly at random
I'm running Thunderbird 31.6.0 on Windows 8.1.
Problem: many "hang-ups" or "Freezing". This happens often. Program is listed as "not responding" in the task manager. If I wait, often as long as 5 minutes, it usually comes back.
It seems to happen at random, sometimes when I click to read an email, sometimes while typing, and other times when i'm not even using the program (I try to switch over to it, and discover it's locked up.)
- I get no error messages
- This seems to happen at random
- My internet connection is fine, and is still operational while Tbird is frozen up
- My email accounts come from my own server. I have 4-5 accounts and run them as imap, with SSL
- I have a few add-ons, should be listed below
- I have no third-party firewall or virus program, only what comes with Windows 8.1.
- Checking and sending email works fine (everything works fine) except when the program is locked up
Help/Troubleshooting information:
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
(removed imap account info)
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
(removed imap account info)
account4:
((removed imap account info)
account5:
(removed imap account info)
Crash Reports
Extensions
Enigmail, 1.8.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
Manually sort folders, 1.1, true, tbsortfolders@xulforum.org
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.6.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1426691527
mailnews.database.global.datastore.id: 48d3e856-307b-4c06-9ccf-5e739e135f3
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.cookieBehavior: 2
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1431101293
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.np_wtapp: 0
plugin.state.npbattlelog: 0
plugin.state.npgoogleupdate: 0
plugin.state.npintelwebapiipt: 0
plugin.state.npintelwebapiupdater: 0
plugin.state.npitunes: 0
plugin.state.npvlc: 0
plugin.state.npwlpg: 0
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0416
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.3574
Driver Date: 4-23-2014
Adapter Description (GPU #2): NVIDIA GeForce GTX 850M
Vendor ID (GPU #2): 0x10de
Device ID (GPU #2): 0x1391
Adapter RAM (GPU #2): 2048
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2): 9.18.13.4752
Driver Date (GPU #2): 2-5-2015
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17415)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
I'm running Thunderbird 31.6.0 on Windows 8.1.
Problem: many "hang-ups" or "Freezing". This happens often. Program is listed as "not responding" in the task manager. If I wait, often as long as 5 minutes, it usually comes back.
It seems to happen at random, sometimes when I click to read an email, sometimes while typing, and other times when i'm not even using the program (I try to switch over to it, and discover it's locked up.)
* I get no error messages
* This seems to happen at random
* My internet connection is fine, and is still operational while Tbird is frozen up
* My email accounts come from my own server. I have 4-5 accounts and run them as imap, with SSL
* I have a few add-ons, should be listed below
* I have no third-party firewall or virus program, only what comes with Windows 8.1.
* Checking and sending email works fine (everything works fine) except when the program is locked up
Help/Troubleshooting information:
-----------------------------
Application Basics
Name: Thunderbird
Version: 31.6.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150330093429
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
(removed imap account info)
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
(removed imap account info)
account4:
((removed imap account info)
account5:
(removed imap account info)
Crash Reports
Extensions
Enigmail, 1.8.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
Manually sort folders, 1.1, true, tbsortfolders@xulforum.org
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.6.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1426691527
mailnews.database.global.datastore.id: 48d3e856-307b-4c06-9ccf-5e739e135f3
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.cookieBehavior: 2
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1431101293
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.np_wtapp: 0
plugin.state.npbattlelog: 0
plugin.state.npgoogleupdate: 0
plugin.state.npintelwebapiipt: 0
plugin.state.npintelwebapiupdater: 0
plugin.state.npitunes: 0
plugin.state.npvlc: 0
plugin.state.npwlpg: 0
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0416
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.3574
Driver Date: 4-23-2014
Adapter Description (GPU #2): NVIDIA GeForce GTX 850M
Vendor ID (GPU #2): 0x10de
Device ID (GPU #2): 0x1391
Adapter RAM (GPU #2): 2048
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2): 9.18.13.4752
Driver Date (GPU #2): 2-5-2015
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17415)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 1
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Alle Antworten (6)
What is your anti-virus software?
Windows defender (or whatever now comes with windows 8)
Try to start *Windows* in safe mode with networking enabled.
- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still in Windows safe mode, start Thunderbird in safe mode.
- https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
finitarry said
http://www.ghacks.net/2009/05/19/fix-slow-or-hanging-thunderbird-email-client/
This appears to have been the problem - Thank you so much. I'll monitor it over the next day and make sure.
I've had the same issue with Thunderbird hanging constantly after Windows 10 upgrade. After a lot of troubleshooting, here is a solution that seems to have worked for me.
When Windows upgraded to version 10, the Windows Firewall was installed and activated automatically. Reviews said it was good, so I allowed it to run. As a troubleshooting step, I disabled Windows Firewall and installed Avast (free version). Since this step, I've had NO hangs in Thunderbird!
I'll add that I first downloaded beta version 40 of Thunderbird and had all kinds of problems, including graphics issues, hanging, total crashing, etc. I uninstalled v40 and clean installed v38.2.0.
My setup: - Thunderbird v38.2.0 - Use hardware acceleration (unchecked) - Allow Windows Search to search messages (unchecked) - Windows 10, Intel i7, 16GB RAM, dual monitors