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Dear mozilla Firefox Support-Team: The uploaded image has been the Screenshot of the ‘Print-Preview’ + the Window of ‘page settings’ starting this report to be sent to get your support !

And this had been the status until the minute before: For several weeks I had not been able to print out neither any page directly from a Website out of Firefox nor one which has been created as pdf-file out of a form or procedure on a Website. So I could neither record ordering-protocols nor simply print documents or at least a location plan out of a route planner. Up to now, I took this as printer problem as I added another net-printer to my Notebook. However, i finally had to solve it! On the other hand I could print out of other Internet-Browsers but don't want to use them for several applications and reasons.

However, developing this description of my printing problem, taking the uploaded screenshot, somehow, don’t ask me exactly how it did it, suddenly I could see the upper edge of the page-settings-window. Fore sure I tried to do this for weeks and for sure a hundred times without any move of the upper edge down.

What I found then and there in the ‘margin’ box I could not believe 2500.00 ! It’s just the answer of my question - giving it myself! And this explains too, that for a simple Website or documents page hat been created at least a dozen of pages or much more without any text, letter or picture on it.

A FIREFOX PROBLEM: But at the same time it shows a big problem of this ‘print-settings-Window': by any reasons every user might be able to create wrong settings (large numbers – made by accident or anyhow) might shift the upper edge of the page-settings-window out of sight and unreachable first to find the mistake and second to correct the entry.

However, I still don’t have the real explanation how I suddenly could see the upper edge of the page-settings-window with this incredible number 2500.00. But during the trial to find the OK button, which now had been vanished with the lower edge of the page-settings-window, I found that I could go through all boxes of the form using the Tab-key – finally so I could confirm and enter OK for the correct margin.

In the same manner I might have reached before the upper edge of the page-settings-window.

Hopefully this will help you to correct this problem with your next Update-Version, which might have driven mad already a lot of Firefox users.

But with that connected there is a SECOND and still harder PROBLEM: On several Websites, also on your support Website of Firefox, this will lead to crash the Firefox program. Especially, and this is very important to remark, if the printing process had been started with those wrong set pages the printing process goes on and on, does not finish and can't be stopped without ending Firefox, which mostly leads to crashes by this action. Further on, starting Firefox again after this crash and restoring the crashed Tabs again the printing process starts again in the same manner generating the next crash.

That should be enough for this. With best regards Thomas Spaney

PS: It would have been easier and therefore faster for me to write this letter in German! Would this have been possible? If yes this should be mentioned also if there's not a German support line available!

For a former problem i could use a chat-line. I couldn't find it anymore. Or doesn't this exist anymore?

However, I would appreciate any comment on this finally very long report. Thank you !

Dear mozilla Firefox Support-Team: The uploaded image has been the Screenshot of the ‘Print-Preview’ + the Window of ‘page settings’ starting this report to be sent to get your support ! And this had been the status until the minute before: For several weeks I had not been able to print out neither any page directly from a Website out of Firefox nor one which has been created as pdf-file out of a form or procedure on a Website. So I could neither record ordering-protocols nor simply print documents or at least a location plan out of a route planner. Up to now, I took this as printer problem as I added another net-printer to my Notebook. However, i finally had to solve it! On the other hand I could print out of other Internet-Browsers but don't want to use them for several applications and reasons. However, developing this description of my printing problem, taking the uploaded screenshot, somehow, don’t ask me exactly how it did it, suddenly I could see the upper edge of the page-settings-window. Fore sure I tried to do this for weeks and for sure a hundred times without any move of the upper edge down. What I found then and there in the ‘margin’ box I could not believe 2500.00 ! It’s just the answer of my question - giving it myself! And this explains too, that for a simple Website or documents page hat been created at least a dozen of pages or much more without any text, letter or picture on it. A FIREFOX PROBLEM: But at the same time it shows a big problem of this ‘print-settings-Window': by any reasons every user might be able to create wrong settings (large numbers – made by accident or anyhow) might shift the upper edge of the page-settings-window out of sight and unreachable first to find the mistake and second to correct the entry. However, I still don’t have the real explanation how I suddenly could see the upper edge of the page-settings-window with this incredible number 2500.00. But during the trial to find the OK button, which now had been vanished with the lower edge of the page-settings-window, I found that I could go through all boxes of the form using the Tab-key – finally so I could confirm and enter OK for the correct margin. In the same manner I might have reached before the upper edge of the page-settings-window. Hopefully this will help you to correct this problem with your next Update-Version, which might have driven mad already a lot of Firefox users. But with that connected there is a SECOND and still harder PROBLEM: On several Websites, also on your support Website of Firefox, this will lead to crash the Firefox program. Especially, and this is very important to remark, if the printing process had been started with those wrong set pages the printing process goes on and on, does not finish and can't be stopped without ending Firefox, which mostly leads to crashes by this action. Further on, starting Firefox again after this crash and restoring the crashed Tabs again the printing process starts again in the same manner generating the next crash. That should be enough for this. With best regards Thomas Spaney PS: It would have been easier and therefore faster for me to write this letter in German! Would this have been possible? If yes this should be mentioned also if there's not a German support line available! For a former problem i could use a chat-line. I couldn't find it anymore. Or doesn't this exist anymore? However, I would appreciate any comment on this finally very long report. Thank you !

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

Weitere Informationen

FredMcD
  • Top 10 Contributor
4259 Lösungen 59642 Antworten
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I've called the big guys to help you. Good luck.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

I've called the big guys to help you. Good luck. ------------------------------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.