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Firefox crashes

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Dear admins,

I have updated my Mozilla Firefox Beta yesterday and I am facing crashes quite often since then. The crash doesn't appear straight away after I start my Firefox, it appears randomly. Obviously, the issue is with the latest version as it never happened before the update.

So please please please sort it out because it is really annoying or I will have to uninstall it and use some other browsers.

I will look forward to hearing from you.

Kind regards,

Gintautas Nikolskis

Dear admins, I have updated my Mozilla Firefox Beta yesterday and I am facing crashes quite often since then. The crash doesn't appear straight away after I start my Firefox, it appears randomly. Obviously, the issue is with the latest version as it never happened before the update. So please please please sort it out because it is really annoying or I will have to uninstall it and use some other browsers. I will look forward to hearing from you. Kind regards, Gintautas Nikolskis

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0
  • Unity Player 4.5.5f1
  • NPWLPG
  • iTunes Detector Plug-in

Anwendung

  • Firefox 38.0
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/38.0/WINNT/en-US/

Erweiterungen

  • AVG SafeGuard toolbar 18.3.0.885 (avg@toolbar) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: AMD Radeon HD 6320 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9806
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-28-2011
  • driverDate2:
  • driverVersion: 8.863.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

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  • Barrierefreiheit: Nein
user669794 59 Lösungen 672 Antworten
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Fragesteller

Hi,

Please find the copies of my 5 recent Firefox crashes:

bp-f05cb8cc-bd87-457b-9410-99bb72150420 20/04/2015 20:22 bp-f19b0af2-bb80-46f5-a327-4a0342150419 19/04/2015 19:38 bp-8bc02316-7254-4daf-a231-0dbbc2150419 19/04/2015 16:40 bp-c5424467-ea0e-44f9-a96a-951102150419 19/04/2015 14:29 bp-bf42239f-9a26-485e-9ce3-2590c2150419 19/04/2015 14:22

Thanks.

Gintautas

Hi, Please find the copies of my 5 recent Firefox crashes: bp-f05cb8cc-bd87-457b-9410-99bb72150420 20/04/2015 20:22 bp-f19b0af2-bb80-46f5-a327-4a0342150419 19/04/2015 19:38 bp-8bc02316-7254-4daf-a231-0dbbc2150419 19/04/2015 16:40 bp-c5424467-ea0e-44f9-a96a-951102150419 19/04/2015 14:29 bp-bf42239f-9a26-485e-9ce3-2590c2150419 19/04/2015 14:22 Thanks. Gintautas
FredMcD
  • Top 10 Contributor
4259 Lösungen 59635 Antworten
Veröffentlicht

The crash report flagged;

atidxx32.dll = Advanced Micro Devices


Update all of their programs; http://www.amd.com/en-us/products/graphics#

The crash report flagged; atidxx32.dll = Advanced Micro Devices ---------------------------- Update all of their programs; http://www.amd.com/en-us/products/graphics#

Fragesteller

Hello,

I'm afraid the link I was given just opens loads of other links for AMD and there is no option to update anything in there.

I need more specified solution for my crashing problems. As I said before, it started crashing after the latest update so there is obviously Firefox issues rather than my PC.

I will look forward to hearing from you.

Regards,

Gintautas Nikolskis

Hello, I'm afraid the link I was given just opens loads of other links for AMD and there is no option to update anything in there. I need more specified solution for my crashing problems. As I said before, it started crashing after the latest update so there is obviously Firefox issues rather than my PC. I will look forward to hearing from you. Regards, Gintautas Nikolskis
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 Lösungen 10713 Antworten
Veröffentlicht

Download the latest AMD driver from http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 please.

Download the latest AMD driver from http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 please.
FredMcD
  • Top 10 Contributor
4259 Lösungen 59635 Antworten
Veröffentlicht

Thanks, Tyler. The link I posted was what I found on a web search.

Thanks, Tyler. The link I posted was what I found on a web search.