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Suddenly all saved passwords are gone on my pc. How can I get them back?

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Suddenly all saved passwords gone. It was there but I restart my PC and open my Firefox and none of them are there. How should I restore them?

Suddenly all saved passwords gone. It was there but I restart my PC and open my Firefox and none of them are there. How should I restore them?

Geändert am von Sinashm

Ausgewählte Lösung

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You would need a backup copy of the logins.json and key3.db (eencryption key) files if the passwords are really gone. You can check the logins.json file to see if the file contains password records.

You can use this button to go to the currently used Firefox profile folder:

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Weitere Informationen

FredMcD
  • Top 10 Contributor
4224 Lösungen 58977 Antworten
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Are the passwords the only thing missing?

Did you open the Passwords Manager and check? Type about:preferences#security<enter> in the address bar. Under Passwords, to its far right, press Saved Passwords.

Are the passwords the only thing missing? Did you open the Passwords Manager and check? Type '''about:preferences#security'''<enter> in the address bar. Under '''Passwords,''' to its far right, press '''Saved Passwords.'''
jscher2000
  • Top 10 Contributor
8637 Lösungen 70648 Antworten
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If your preferences changed or some add-ons disappeared, can you check on your desktop for a folder named Old Firefox Data? If you have that, peek inside to see when the semi-randomly-named profile folder(s) were last updated. One of those might have your old settings.

(If you have such a folder, we can describe how to use data from it.)

If your preferences changed or some add-ons disappeared, can you check on your desktop for a folder named Old Firefox Data? If you have that, peek inside to see when the semi-randomly-named profile folder(s) were last updated. One of those might have your old settings. (If you have such a folder, we can describe how to use data from it.)

Fragesteller

FredMcD said

Are the passwords the only thing missing? Did you open the Passwords Manager and check? Type about:preferences#security<enter> in the address bar. Under Passwords, to its far right, press Saved Passwords.

There is nothing there, non of my save passwords are there. And, yes my passwords re the only thing that missing. I still have my history and bookmarks. The strange thing is that, I have a Firefox account and it must be synced.

''FredMcD [[#answer-711167|said]]'' <blockquote> Are the passwords the only thing missing? Did you open the Passwords Manager and check? Type '''about:preferences#security'''<enter> in the address bar. Under '''Passwords,''' to its far right, press '''Saved Passwords.''' </blockquote> There is nothing there, non of my save passwords are there. And, yes my passwords re the only thing that missing. I still have my history and bookmarks. The strange thing is that, I have a Firefox account and it must be synced.

Fragesteller

jscher2000 said

If your preferences changed or some add-ons disappeared, can you check on your desktop for a folder named Old Firefox Data? If you have that, peek inside to see when the semi-randomly-named profile folder(s) were last updated. One of those might have your old settings. (If you have such a folder, we can describe how to use data from it.)

Thank you for your response. But nothing changed. and I don't have that folder.

''jscher2000 [[#answer-711171|said]]'' <blockquote> If your preferences changed or some add-ons disappeared, can you check on your desktop for a folder named Old Firefox Data? If you have that, peek inside to see when the semi-randomly-named profile folder(s) were last updated. One of those might have your old settings. (If you have such a folder, we can describe how to use data from it.) </blockquote> Thank you for your response. But nothing changed. and I don't have that folder.
cor-el
  • Top 10 Contributor
  • Moderator
17416 Lösungen 157344 Antworten
Veröffentlicht

Ausgewählte Lösung

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You would need a backup copy of the logins.json and key3.db (eencryption key) files if the passwords are really gone. You can check the logins.json file to see if the file contains password records.

You can use this button to go to the currently used Firefox profile folder:

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You would need a backup copy of the logins.json and key3.db (eencryption key) files if the passwords are really gone. You can check the logins.json file to see if the file contains password records. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Fragesteller

Sinashm said

Suddenly all saved passwords gone. It was there but I restart my PC and open my Firefox and none of them are there. How should I restore them?

Thank you for your reply. I don't use "Remember Password" extension and my theme is also default. Unfortunately the "logins.json" file is only contain my new passwords that I saved. :( I also went to safemode but nothing changed. I really cannot understand how is it possible to disappear when I synced it with firefox account. Should I give up?

''Sinashm [[#question-1054705|said]]'' <blockquote> Suddenly all saved passwords gone. It was there but I restart my PC and open my Firefox and none of them are there. How should I restore them? </blockquote> Thank you for your reply. I don't use "Remember Password" extension and my theme is also default. Unfortunately the "logins.json" file is only contain my new passwords that I saved. :( I also went to safemode but nothing changed. I really cannot understand how is it possible to disappear when I synced it with firefox account. Should I give up?

Fragesteller

cor-el said

The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it. Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
You would need a backup copy of the logins.json and key3.db (eencryption key) files if the passwords are really gone. You can check the logins.json file to see if the file contains password records. You can use this button to go to the currently used Firefox profile folder:

Thank you for your reply. I don't use "Remember Password" extension and my theme is also default. Unfortunately the "logins.json" file is only contain my new passwords that I saved. :( I also went to safemode but nothing changed. I really cannot understand how is it possible to disappear when I synced it with firefox account. Should I give up?

''cor-el [[#answer-711318|said]]'' <blockquote> The "Remember Password" extension has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You would need a backup copy of the logins.json and key3.db (eencryption key) files if the passwords are really gone. You can check the logins.json file to see if the file contains password records. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox </blockquote> Thank you for your reply. I don't use "Remember Password" extension and my theme is also default. Unfortunately the "logins.json" file is only contain my new passwords that I saved. :( I also went to safemode but nothing changed. I really cannot understand how is it possible to disappear when I synced it with firefox account. Should I give up?