Firefox crashes when scolling pages in youtube
I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab. It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened. The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about! Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine. To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases. Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
Here are some crash reports: bp-6b4c46ed-2f56-4444-97ab-3f0962150321 bp-1ae616b1-a70c-4406-b40f-e94822150321 bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321 bp-1bef437a-5075-448e-9620-c88622150321 bp-4fbdba33-f847-4b22-8983-765122150321 bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
and here is the windows crash report when the whole browser crashes:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 36.0.1.5542 Application Timestamp: 54f8437a Hang Signature: e5f0 Hang Type: 134217760 Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe Waiting on Application Version: 16.0.0.305 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114 Additional Hang Signature 2: b3f6 Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5 Additional Hang Signature 4: e5f0 Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114 Additional Hang Signature 6: b3f6 Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
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C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 36.0.1.5542 Application Timestamp: 54f851c0 Fault Module Name: mozalloc.dll Fault Module Version: 36.0.1.5542 Fault Module Timestamp: 54f8437e Exception Code: 80000003 Exception Offset: 00001e02 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
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If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 36.0.1.5542 Application Timestamp: 54f851c0 Fault Module Name: mozalloc.dll Fault Module Version: 36.0.1.5542 Fault Module Timestamp: 54f8437e Exception Code: 80000003 Exception Offset: 00001e02 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
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http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.
Alle Antworten (6)
Please consider uninstalling the older version of Flash, there are two installations. The uninstaller will have to be run and it will uninstall both versions. Once done, the newer version can be reinstalled.
Hi, thanks for taking the time to help. Yes I had noticed that there were two versions of flash installed, but I didn't give much attention because the older one was disabled. Anyway I uninstalled flash and re-installed it as you suggest, it still happens unfortunately, it doesn't solve the problem. By the way, I forgot to mention that I also tried the safe mode with add-ons disabled, and it happens in this case too.
Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Hi, smooth scrolling disabled, but crashes still happening unfortunately. My OS is windows 8.1, I really don't think this is caused by any sort of virus or malware, but anyway I used windows defender to perform a quick scan and it found nothing.
In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hi, here are 2 new crash reports, you can find the older crash reports in my first post. bp-c695aa8a-c1d5-402a-9688-b5a772150326 bp-295563b1-68e0-4aff-8996-9b9632150324