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Firefox crashes

  • 5 Antworten
  • 2 haben dieses Problem
  • 26 Aufrufe
  • Letzte Antwort von user293

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Firefox is crashing regularly. sometimes 10 times in a row. Sometime only 3 or 4 times a day but it's too much of a problem. I tried opening the crash reports in a new window but it says page not found. Not sure of next step but need help asap.

Alle Antworten (5)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

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Attached are the last 6 crashes

bp-408da3b0-f313-4f66-a80e-d2e762150319 3/19/15 12:14 PM bp-07a21f84-d235-49e4-8df7-b63a12150319 3/19/15 12:12 PM bp-d37112dc-1b29-4692-9639-e30ac2150319 3/19/15 12:09 PM bp-597274c0-6ed0-43c3-9a45-14df62150319 3/19/15 12:05 PM bp-b5247688-a05e-4f9f-86f2-89afd2150319 3/19/15 11:52 AM bp-b615d2fa-9a60-4472-b449-e98052150319

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The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:

Signature hang








libsystem_kernel.dylib =  ? Word for Mac

IOKit = Mac OS

libdispatch.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

HIToolbox =  ? Word for Mac

CoreFoundation =  ? Word for Mac

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers


  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)


  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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"check microsoft / mac support sites"

that information is essentially useless.

if that's the answer, I'd rather just stop using firefox.

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The crash reports you submitted appear to a problem with flash player. You can try the following:

install the newest version of flash player from https://get.adobe.com/flashplayer/, as the version you are using is outdated

if that doesn't work, go to about:addons, then choose "plugins" in the sidebar, and change the dropbown next to flash player to "ask to activate". This will ask you before using flash player on a website, which should stop a lot of the crashes.