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Firefox crashes

  • 10 Antworten
  • 3 haben dieses Problem
  • 29 Aufrufe
  • Letzte Antwort von FredMcD

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my firefox is crashing everytime i open any page. i did all the steps from crashing trobleshoot and nothing worked.i even installed a new firefox. i have to mention that in safe mode i dont have any crashes.


bp-c8786cf8-0a5b-4951-bc6a-6926b2150316

Alle Antworten (10)

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hello alllina, please try to run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner...

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i did. its the same

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are you using any programs or tools (vpn) etc. that are interfering with your network connection?

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no. and all of a sudden started this crashes. :(

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can you create a log file with the tool from http://sourceforge.net/projects/hjt/, copy its contents to a site like http://pastebin.mozilla.org/ and provide a link to it here in the forum? thanks...

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thank you, nothing too suspicious is showing there (expect a few ie search pre-sets) and this line

O4 - HKCU\..\Run: [Video Performer63600.exe] "C:\Users\Guzgan\AppData\Local\Temp\Video Performer63600.exe" /XML="C:\Users\Guzgan\AppData\Local\Temp\4AB6.tmp" /STP=0:2

there may be a small chance that the firefox 37 beta 6 version that is going to be released tomorrow and contains a fix for a networking issue could address this kind of crash (that's also network-related) as well...

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hi again, can you try if the issue is still reproducible when you download and install firefox 37 beta 6 from this link: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0b6/win32/

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its not crushing anymore. i open more windows and i think the problem is solved. thanks a lot

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.