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Tabs won't close,I can open a new one, mouse works on every thing else. ff 36.0 winXP

  • 6 Antworten
  • 2 haben dieses Problem
  • 22 Aufrufe
  • Letzte Antwort von user1139086

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When I click on a tab to close it I can see the red X press down but it won't close. I can open a new tab and I can click from tab to tab and the windows change. My mouse is working on every thing else, just can't close any tabs. There are six tabs open. This has been an ongoing.problem that seems to be getting more frequent. I usually do a restart and the problem goes away, but only for a short time. I don't know where to start to fix it. I did notice the automatic updates in windows is turned off. Could that be part of the problem? Should it be turned on? I'm using Windows XP Professional version 5.1.2600 service pack 3. Firefox version 36, just refreshed. Any suggestions?

    * Firefox 35.0   *Updated to Firefox 36.0 2/24/15*
   * Windows XP Version service pack 3
   * Google Update
   * NPRuntime Script Plug-in Library for Java(TM) Deploy
   * Next Generation Java Plug-in 11.31.2 for Mozilla browsers
   * DRM Store Netscape Plugin
   * DRM Netscape Network Object
   * Shockwave Flash 16.0 r0
   * Npdsplay dll
   * iTunes Detector Plug-in        
   * Pop up blockers:  on

Alle Antworten (6)

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Are these automatic updates for Windows or for Firefox?

Being up to date does have its perks, however it would depend on the update. There have been updates since this question as well to version 36.0.1 and updating flash to version 17.

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Hello, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".


If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

greg123 said

I did notice the automatic updates in windows is turned off. Could that be part of the problem? Should it be turned on? I'm using Windows XP Professional version 5.1.2600 service pack 3.

Leave it turned off (the windows automatic updates, not firefox updates) because xp dropped down from microsoft support before a year, if i remember well), i also have xp and i don't have any problem (i have turned off the windows updates also)

thank you

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I'm having this problem also, but I'm currently in safe mode and it's still happening, so I know it's not an addon.

__________ Troubleshooting Information:

(I'm running Win7 Pro, SP1, 64b.)

Application Basics

Name: Firefox Version: 36.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/2

Crash Reports for the Last 3 Days

All Crash Reports


Name: Clearly Version: Enabled: false ID: readable@evernote.com

Name: Disconnect Version: 3.15.3 Enabled: false ID: 2.0@disconnect.me

Name: Feedly Notifier Version: 2.10.0 Enabled: false ID: jid1-BOjn8b0IM7kH2w@jetpack

Name: Flash Video Downloader - YouTube HD Download [4K] Version: 7.2.0 Enabled: false ID: artur.dubovoy@gmail.com

Name: HTTPS-Everywhere Version: 4.0.2 Enabled: false ID: https-everywhere@eff.org

Name: LastPass Version: 3.1.92 Enabled: false ID: support@lastpass.com

Name: Max Tabs Version: 0.2 Enabled: false ID: maxtabs@cheeaun

Name: NoScript Version: Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Page Title in URL Bar Version: 5.0.2 Enabled: false ID: PageTitle@Merci.chao

Name: Pushbullet Version: 179 Enabled: false ID: jid1-BYcQOfYfmBMd9A@jetpack

Name: Stylish Version: 2.0.2 Enabled: false ID: {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}

Name: tabTooltip Version: 1.1 Enabled: false ID: tabTooltip@onemen.com

Name: TinEye Reverse Image Search Version: 1.1 Enabled: false ID: tineye@ideeinc.com

Name: Xmarks Version: 4.3.5 Enabled: false ID: foxmarks@kei.com

Name: µBlock Version: Enabled: false ID: {2b10c1c8-a11f-4bad-fe9c-1c11e82cac42}


Adapter Description: Intel(R) Q965/Q963 Express Chipset Family Adapter Drivers: igdumd64 igdumdx32 Adapter RAM: Unknown ClearType Parameters: Gamma: 2400 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x2992 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 9-23-2009 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic (OMTC) Blocked for your graphics driver version. Subsys ID: 2808103c Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.newtab.url: about:blank browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150305021524 browser.startup.homepage: google.com browser.startup.homepage_override.buildID: 20150305021524 browser.startup.homepage_override.mstone: 36.0.1 browser.tabs.closeWindowWithLastTab: false browser.urlbar.default.behavior: 0 dom.max_chrome_script_run_time: 0 dom.mozApps.maxLocalId: 1011 dom.mozApps.used: true extensions.lastAppVersion: 36.0.1 font.internaluseonly.changed: true gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-gmpopenh264.enabled: true media.gmp-gmpopenh264.lastUpdate: 1423277131 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1426961929 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1426961930 places.history.expiration.transient_current_max_pages: 53460 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npdeployjava: 0 plugin.state.nppdf: 0 plugin.state.npwcx: 1 print.printer_PDFCreator.print_bgcolor: false print.printer_PDFCreator.print_bgimages: false print.printer_PDFCreator.print_colorspace: print.printer_PDFCreator.print_command: print.printer_PDFCreator.print_downloadfonts: false print.printer_PDFCreator.print_duplex: 1515870810 print.printer_PDFCreator.print_edge_bottom: 0 print.printer_PDFCreator.print_edge_left: 0 print.printer_PDFCreator.print_edge_right: 0 print.printer_PDFCreator.print_edge_top: 0 print.printer_PDFCreator.print_evenpages: true print.printer_PDFCreator.print_footercenter: print.printer_PDFCreator.print_footerleft: &PT print.printer_PDFCreator.print_footerright: &D print.printer_PDFCreator.print_headercenter: print.printer_PDFCreator.print_headerleft: &T print.printer_PDFCreator.print_headerright: &U print.printer_PDFCreator.print_in_color: true print.printer_PDFCreator.print_margin_bottom: 0.5 print.printer_PDFCreator.print_margin_left: 0.5 print.printer_PDFCreator.print_margin_right: 0.5 print.printer_PDFCreator.print_margin_top: 0.5 print.printer_PDFCreator.print_oddpages: true print.printer_PDFCreator.print_orientation: 0 print.printer_PDFCreator.print_page_delay: 50 print.printer_PDFCreator.print_paper_data: 9 print.printer_PDFCreator.print_paper_height: 11.00 print.printer_PDFCreator.print_paper_name: print.printer_PDFCreator.print_paper_size_type: 0 print.printer_PDFCreator.print_paper_size_unit: 1 print.printer_PDFCreator.print_paper_width: 8.50 print.printer_PDFCreator.print_plex_name: print.printer_PDFCreator.print_resolution: 1515870810 print.printer_PDFCreator.print_resolution_name: print.printer_PDFCreator.print_reversed: false print.printer_PDFCreator.print_scaling: 1.00 print.printer_PDFCreator.print_shrink_to_fit: true print.printer_PDFCreator.print_to_file: false print.printer_PDFCreator.print_unwriteable_margin_bottom: 0 print.printer_PDFCreator.print_unwriteable_margin_left: 0 print.printer_PDFCreator.print_unwriteable_margin_right: 0 print.printer_PDFCreator.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.donottrackheader.value: 1 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1426532242

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4

Experimental Features

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Can you close the tab with a middle-click on the tab or with the Ctrl+W keyboard shortcut?

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cor-el said

Can you close the tab with a middle-click on the tab or with the Ctrl+W keyboard shortcut?

I don't remember, so I can't be sure, but I don't think it was possible... :/

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cor-el said

Can you close the tab with a middle-click on the tab or with the Ctrl+W keyboard shortcut?

Also, doing a middle-click just opens a new tab on my computer.