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Lost everything after refreshing Firefox

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Hi, I was having problem with Firefox last night and the AOL mail and decided to do a Refresh. That messed up everything and all of my settings were gone.Then I did a Restore in my computer hoping to bring the old Firefox back. Instead I lost all of my bookmarks, downloads and saved passwords just like I just started from day one with Firefox. I use my books marks and passwords all of the time and need them back as soon as possible. I somehow technically inclined but please do not give me complicated solutions I cannot follow. I am desperate.PLEASE HELP!!!!!!!

Thank you,

Amy

Hi, I was having problem with Firefox last night and the AOL mail and decided to do a Refresh. That messed up everything and all of my settings were gone.Then I did a Restore in my computer hoping to bring the old Firefox back. Instead I lost all of my bookmarks, downloads and saved passwords just like I just started from day one with Firefox. I use my books marks and passwords all of the time and need them back as soon as possible. I somehow technically inclined but please do not give me complicated solutions I cannot follow. I am desperate.PLEASE HELP!!!!!!! Thank you, Amy

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • GEPlugin
  • Version 5.40.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Picasa plugin
  • RealPlayer Download Plugin
  • This plug-in enables downloading of HTML5 videos
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
  • 5.1.31211.0
  • NPWLPG

Anwendung

  • Firefox 36.0.1
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Erweiterungen

  • RealDownloader 17.0.15 ({338950EA-82DB-44C1-930D-0C28E023C9F0})
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Norton Toolbar 2014.7.10.26 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04391028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Ja
  • Barrierefreiheit: Nein

Fragesteller

Hi jscher2000,

I finally had the time to create the new profile. The instructions you gave me brought back the bookmarks but not the saved passwords from the old profile. I think those are gone for good. The good thing is that he Password Manager is now working in the new profile and I can save passwords again. I have them all written down so it is just a matter of visiting that particular website and reentering the passwords and saving them. I also notice that Firefox is working faster and I have had no crashes so far of the Flash Player plugin.

Thank you guys for all of your help,

Amy

Hi jscher2000, I finally had the time to create the new profile. The instructions you gave me brought back the bookmarks but not the saved passwords from the old profile. I think those are gone for good. The good thing is that he Password Manager is now working in the new profile and I can save passwords again. I have them all written down so it is just a matter of visiting that particular website and reentering the passwords and saving them. I also notice that Firefox is working faster and I have had no crashes so far of the Flash Player plugin. Thank you guys for all of your help, Amy
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Remember to use the FEBE and OPIE add-ons I told you about. https://support.mozilla.org/en-US/questions/1050861

Remember to use the FEBE and OPIE add-ons I told you about. https://support.mozilla.org/en-US/questions/1050861

Fragesteller

Hi FredMcD,

Yes, I would do them later. I am so happy that everything is back in order that I just want to take a small brake from adding things.

One thing I noticed though, the Flash player plugin keeps crashing again. I have the latest version of the Flash Player so what could be causing this problem?

Thank you for all of your help,

Amy

Hi FredMcD, Yes, I would do them later. I am so happy that everything is back in order that I just want to take a small brake from adding things. One thing I noticed though, the Flash player plugin keeps crashing again. I have the latest version of the Flash Player so what could be causing this problem? Thank you for all of your help, Amy
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Flash Player did another upgrade; Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Flash Player did another upgrade; '''Version 17.0.0.134<br>https://www.adobe.com/products/flashplayer/distribution3.html''' ---------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Fragesteller

Hi FredMcD,

I downloaded the the FEBE and OPIE add-ons.

About the FLASH PLAYER CRASHING:

I have the latest version of the Flash Player from yesterday or the day before and the hardware acceleration in the Flash plugin was unchecked already. The plugins within Firefox are up to date.

I don't have any problems watching or downloading videos. The crashes happen mainly when I am looking at my mail. I would be in my INBOX mail window and there are advertisements graphics to the right of the screen, then I would click in a particular message and when I click to open it, there are also advertisement graphics to the right. I think the opening of both windows with graphics at the same time causes the crashes. Then I report the crash and reload the pages with both of them opened and it is OK. It is just a bother more than a problem. I just don't want to start tweaking and messing up things again if it is not necessary.

All of my Windows updates are up to date also.

Amy

Hi FredMcD, I downloaded the the FEBE and OPIE add-ons. About the FLASH PLAYER CRASHING: I have the latest version of the Flash Player from yesterday or the day before and the hardware acceleration in the Flash plugin was unchecked already. The plugins within Firefox are up to date. I don't have any problems watching or downloading videos. The crashes happen mainly when I am looking at my mail. I would be in my INBOX mail window and there are advertisements graphics to the right of the screen, then I would click in a particular message and when I click to open it, there are also advertisement graphics to the right. I think the opening of both windows with graphics at the same time causes the crashes. Then I report the crash and reload the pages with both of them opened and it is OK. It is just a bother more than a problem. I just don't want to start tweaking and messing up things again if it is not necessary. All of my Windows updates are up to date also. Amy

Geändert am von Amylogamy

FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Please install these if you don't have them

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).


Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Please install these if you don't have them '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable). -------------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ------------------------ In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Fragesteller

Hi FredMcD,

There are a couple of crashes without BP in the front. I did the first one and clicked Submit but it brought the whole page of results up. I am not sure if it was submitted to you guys or not. I still have the page in a window now if you need to see it. I am going to do the next one now. Here are the other ones with the BP in front:

bp-37e5acb2-9a46-4843-90ae-327ca2150315 3/14/2015 9:34 PM bp-9cba5467-3ed6-4917-9271-e13352150315 3/14/2015 7:04 PM bp-a8c61679-5475-460f-b563-befe72150314 3/14/2015 4:05 PM bp-87d99c43-4712-4222-93a4-155692150314 3/14/2015 2:53 PM bp-764e81c2-2f2e-4f05-9f73-359f82150314 3/14/2015 2:16 AM bp-96db9cb5-7157-4d46-80bb-155b12150314 3/14/2015 1:23 AM bp-ae8cc517-d421-489a-9de0-b12d22150314 3/13/2015 9:23 PM bp-bb62c5b7-945c-4e6d-91b4-ad6d22150314 3/13/2015 9:19 PM bp-0ddbcd71-9c30-46d4-98fc-7a8f02150313 3/12/2015 11:27 PM bp-06315a9a-0519-4402-9bc8-385852150313 3/12/2015 11:26 PM bp-74cfcee0-b424-4d1e-ad42-460e32150313 3/12/2015 11:15 PM bp-7abd9936-b269-4b1c-8fdd-3846d2150312

Amy

Hi FredMcD, There are a couple of crashes without BP in the front. I did the first one and clicked Submit but it brought the whole page of results up. I am not sure if it was submitted to you guys or not. I still have the page in a window now if you need to see it. I am going to do the next one now. Here are the other ones with the BP in front: bp-37e5acb2-9a46-4843-90ae-327ca2150315 3/14/2015 9:34 PM bp-9cba5467-3ed6-4917-9271-e13352150315 3/14/2015 7:04 PM bp-a8c61679-5475-460f-b563-befe72150314 3/14/2015 4:05 PM bp-87d99c43-4712-4222-93a4-155692150314 3/14/2015 2:53 PM bp-764e81c2-2f2e-4f05-9f73-359f82150314 3/14/2015 2:16 AM bp-96db9cb5-7157-4d46-80bb-155b12150314 3/14/2015 1:23 AM bp-ae8cc517-d421-489a-9de0-b12d22150314 3/13/2015 9:23 PM bp-bb62c5b7-945c-4e6d-91b4-ad6d22150314 3/13/2015 9:19 PM bp-0ddbcd71-9c30-46d4-98fc-7a8f02150313 3/12/2015 11:27 PM bp-06315a9a-0519-4402-9bc8-385852150313 3/12/2015 11:26 PM bp-74cfcee0-b424-4d1e-ad42-460e32150313 3/12/2015 11:15 PM bp-7abd9936-b269-4b1c-8fdd-3846d2150312 Amy
cor-el
  • Top 10 Contributor
  • Moderator
17465 Lösungen 157833 Antworten
Veröffentlicht

That are problems with plugins like the realnetworks video downloader (rndlmainbrowserrecordplugin.dll) that hooks into the Flash plugin and Java (nppj2.dll).

You can set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page.

That are problems with plugins like the realnetworks video downloader (rndlmainbrowserrecordplugin.dll) that hooks into the Flash plugin and Java (nppj2.dll). You can set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page.

Fragesteller

Hi co-rel,

The only plugins that are currently "Always Activate" are: OpenH624 Video Codec provided by Cisco systems; I don't even know what this one is all about. It was activated yesterday so I would imagine is connected to either FEBE or OPIE that I downloaded as per FredMcD instructions. This one does not allow you to "Ask To Activate" only "Never Activate". The other two are Picasa that I use all of the time and Schockwave Flash. Should I set these to "Ask to Activate"?

Thank you,

Amy

Hi co-rel, The only plugins that are currently "Always Activate" are: OpenH624 Video Codec provided by Cisco systems; I don't even know what this one is all about. It was activated yesterday so I would imagine is connected to either FEBE or OPIE that I downloaded as per FredMcD instructions. This one does not allow you to "Ask To Activate" only "Never Activate". The other two are Picasa that I use all of the time and Schockwave Flash. Should I set these to "Ask to Activate"? Thank you, Amy
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

One crash report flagged these programs;

Process Type plugin Shockwave Flash Version:17.0.0.134

rndlmainbrowserrecordplugin.dll = RealDownloader

rndlnpshimswf.dll = RealNetworks

Related Bugs 1132663 RESOLVED FIXED Block rndlnpshimswf.dll and rndlmainbrowserrecordplugin.dll Do not comment in bug reports ! !


Another report Flagged

Signature RtlpWaitOnCriticalSection

deploy.dll =Java(TM) 2 Platform Standard Edition 5.0

npjp2.dll = Java(TM) Plug-in

shell32.dll = Windows Shell API functions

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

icudt52.dll = International Components for Unicode


I suggest you download the current FULL installers for the above programs. Uninstall All of the above. Reboot the computer.

Now run the full installers.

One crash report flagged these programs; Process Type plugin Shockwave Flash Version:17.0.0.134 rndlmainbrowserrecordplugin.dll = RealDownloader rndlnpshimswf.dll = RealNetworks Related Bugs [https://bugzilla.mozilla.org/show_bug.cgi?id=1132663 1132663] RESOLVED FIXED Block rndlnpshimswf.dll and rndlmainbrowserrecordplugin.dll Do not comment in bug reports ! ! ------------------------ Another report Flagged ; Signature RtlpWaitOnCriticalSection deploy.dll =Java(TM) 2 Platform Standard Edition 5.0 npjp2.dll = Java(TM) Plug-in shell32.dll = Windows Shell API functions IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection icudt52.dll = International Components for Unicode -------------------------- I suggest you download the current FULL installers for the above programs. Uninstall All of the above. Reboot the computer. Now run the full installers.
jscher2000
  • Top 10 Contributor
8684 Lösungen 70998 Antworten
Veröffentlicht

Hi Amy, I think it's a good idea to try using "Act to Activate" with Flash. It is used throughout the web, unlike Picasa.

After the change, when you visit a site that wants to use the Flash, you should see a notification icon in the address bar and one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page. Often, you might not need to do anything and you can just browse the page without Flash. (Unless your screen space is limited, you can just ignore the push-down bar; you don't need to click Continue Blocking.)

Hi Amy, I think it's a good idea to try using "Act to Activate" with Flash. It is used throughout the web, unlike Picasa. After the change, when you visit a site that wants to use the Flash, you should see a notification icon in the address bar and one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page. Often, you might not need to do anything and you can just browse the page without Flash. (Unless your screen space is limited, you can just ignore the push-down bar; you don't need to click Continue Blocking.)

Fragesteller

Hi jscher2000,

I just changed the "Act to Activate" for the Flash plugin and clicked on the window when asked to allow it when it came up.

Hi FredMcD,

I think these two crashes happened before I started using my new profile. Have not had any major ones since using the new profile just the side advertisement ones. Now with the plugin set to "Ask to Activate" I think this helps. I would continue to monitor and give you feedback.

With the new profile I had lost the downloader button in Realplayer. I had a little bit of a hard time getting it back since the new version is called Real Player Cloud and the settings are different. With the Java. I only use it seldom for a printing coupon program that requires it.

Thank you both for your help,

Amy

Hi jscher2000, I just changed the "Act to Activate" for the Flash plugin and clicked on the window when asked to allow it when it came up. Hi FredMcD, I think these two crashes happened before I started using my new profile. Have not had any major ones since using the new profile just the side advertisement ones. Now with the plugin set to "Ask to Activate" I think this helps. I would continue to monitor and give you feedback. With the new profile I had lost the downloader button in Realplayer. I had a little bit of a hard time getting it back since the new version is called Real Player Cloud and the settings are different. With the Java. I only use it seldom for a printing coupon program that requires it. Thank you both for your help, Amy