The Gallery app is not working properly. Don't stops the loading indicator and the delete function doesn't work
When I open the Gallery app, the upper loading indicator starts but never stops. And if I try to delete some photos, the button doesn't work. Ask me "are you sure ?" I answer "yes", but nothing change. I connected the phone with my computer using a USB cable and deleted all the photos, and after I take new photos with the same result.
Regards
Ausgewählte Lösung
I finally upgraded my device from Firefox OS v1.3.0.0 to v2.0.0.0 and this issue was solved.
Regards
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Hi Flops,
I'm sorry to hear you are having issues with the Gallery application in your Firefox OS device.
Please reply to this message with the following information:
- What is the model of your phone?
- What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
- Please provide the exact steps to reproduce the issue you are encountering.
- Who is your current cell phone carrier?
- How often do you encounter this issue?
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we have all the necessary information to investigate this behavior.
- Ralph
Hi, my phone is a Geeksphone Revolution with bild number 20140506151927. My current cell phone carrier is Movistar from Spain. The issue is in the Gallery app. When I start the Gallery, from main screen or from the Camera app I can see the upper loader indicator working and loading all the photos but. It never stops working. There are no error or warning messages but never ends. If I tap a photo I can see it full screen but I already am seing the loadind indicator working too. If I want delete some photos I tap the dash dot frame icon and I can select the photos then I tap the trash icon but the photos don't disapear and still is running the loading indicator. No error or warning messages. If I close and start the Gally app I see that the deleted photos aren't in the gallery. They are deleted but I must close and start to apply the delete function. I'm not sure but I think that the Gallery starts to fail like this a few days ago when I try to download a System update and it fail to install.
Thanks for your atention
Hi Flops,
I have not been able to reproduce this issue on the Flame Reference device.
The builds for Geeksphones are maintained by Geeksphones themselves. For further support and troubleshooting, you may contact their support channels through the Geeksphone Support Forums in the following link:
- Ralph
Ausgewählte Lösung
I finally upgraded my device from Firefox OS v1.3.0.0 to v2.0.0.0 and this issue was solved.
Regards