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This add-on could not be downloaded because of connection failure

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Long time Mozilla Firefox user with longtime Personas Plus 1.73 etc. Hadn't changed my persona for awhile, went to change today and repeatedly received error message: " This add-on could not be downloaded because of a connection failure on Addons.mozilla.org. and what happens is, you select the persona you want, then it seems ok, and tells you to add to firefox ( remember that Persona's Plus 1.73 is already on computer and totally enabled) so then you click and it looks like its happening, but then the error message appears. I have tried disabling personas plus 1.73, uninstalling it, etc, all the fixes I could find in mozilla support and elsewhere, tried that whole change the xpinstall.enabled thing but it did not work. I have windows 7 and most uptodate Mozilla firefox (main browser) and because I have so many bookmarks, favorites etc, I am unwilling ( and see no point, since all other add ons extensions themes work fine) to reset my entire firefox ( bad idea I learned in the past/hardway...) and I have sent email to personas web developer, doubt I will hear back but am hopeful someone who knows mozilla will answer with viable solutions to fix this. Note: if I sign in to personas and go to my favorites, add the theme I want then click on the personas menu from top of firefox and scroll thru my zillion favorites of themes, i can usually get it to use that favorite I chose, but this is a long drawn process and should not have to be the only way (workaround) It should be selectable from the personas screen ( yes I am signed in to see and add to favorites in personas). so with all this information can someone out there on the 'inter-web' help me ? Are others experiencing this ? I have looked everywhere for solutions but so far nothing.

Long time Mozilla Firefox user with longtime Personas Plus 1.73 etc. Hadn't changed my persona for awhile, went to change today and repeatedly received error message: " This add-on could not be downloaded because of a connection failure on Addons.mozilla.org. and what happens is, you select the persona you want, then it seems ok, and tells you to add to firefox ( remember that Persona's Plus 1.73 is already on computer and totally enabled) so then you click and it looks like its happening, but then the error message appears. I have tried disabling personas plus 1.73, uninstalling it, etc, all the fixes I could find in mozilla support and elsewhere, tried that whole change the xpinstall.enabled thing but it did not work. I have windows 7 and most uptodate Mozilla firefox (main browser) and because I have so many bookmarks, favorites etc, I am unwilling ( and see no point, since all other add ons extensions themes work fine) to reset my entire firefox ( bad idea I learned in the past/hardway...) and I have sent email to personas web developer, doubt I will hear back but am hopeful someone who knows mozilla will answer with viable solutions to fix this. Note: if I sign in to personas and go to my favorites, add the theme I want then click on the personas menu from top of firefox and scroll thru my zillion favorites of themes, i can usually get it to use that favorite I chose, but this is a long drawn process and should not have to be the only way (workaround) It should be selectable from the personas screen ( yes I am signed in to see and add to favorites in personas). so with all this information can someone out there on the 'inter-web' help me ? Are others experiencing this ? I have looked everywhere for solutions but so far nothing.

Ausgewählte Lösung

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Diese Antwort im Kontext lesen 0

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • GEPlugin
  • Google Update
  • Office Plugin for Netscape Navigator
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Download Plugin
  • This plug-in enables downloading of HTML5 videos
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 16.0 r0
  • 5.1.31211.0
  • iTunes Detector Plug-in

Anwendung

  • Firefox 35.0.1
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Erweiterungen

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.1.0.170 (wrc@avast.com)
  • Classic Theme Restorer 1.2.9.6 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Multirow Bookmarks Toolbar 5.0.1 ({FBF6D7FB-F305-4445-BB3D-FEF66579A033})
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • NoUn Buttons 1.1.4.1 ({99f30549-35d4-11d9-8a2a-396c6e707e82})
  • Open Bookmarks in New Tab 0.1.2012122901 (openbookmarkintab@piro.sakura.ne.jp)
  • Open Link in New Tab 0.1.2014070301 (openlinkintab@piro.sakura.ne.jp)
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Restart Button 0.1.5 (restartbutton@strk.jp)
  • Social Fixer 10.6 (socialfixer@mattkruse.com)
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Yahoo! Toolbar 3.2.6.20140805113039 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Zoom toolbar 1.1 ({FBFB7597-9E32-46b4-A500-8B6B0412777F})
  • Download videos and MP3s from YouTube 4.5.3.1206 ({B64D9B05-48E1-4CEB-BF58-E0643994E900}) (inaktiv)
  • mediaplayerconnectivity 0.9.4 ({84b24861-62f6-364b-eba5-2e5e2061d7e6}) (inaktiv)
  • RealDownloader 17.0.15 ({338950EA-82DB-44C1-930D-0C28E023C9F0}) (inaktiv)
  • SettingSanity 0.8.2 ({12A60D0F-0077-4F41-81B2-1286DDD278BB}) (inaktiv)
  • Tab Mix Plus 0.4.1.6 ({dc572301-7619-498c-a57d-39143191b318}) (inaktiv)
  • Vertical Toolbar 1.0.8 (verticaltoolbar@xuldev.org) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397517aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
FredMcD
  • Top 10 Contributor
4255 Lösungen 59599 Antworten
Veröffentlicht

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


If the issue is still there;

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ------------------- If the issue is still there; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?

Fragesteller

This worked, but now the question is how do I know which item is causing this configuration problem? I don't want to stay in safe mode, but have no idea which item is causing problem, can you tell me that?

This worked, but now the question is how do I know which item is causing this configuration problem? I don't want to stay in safe mode, but have no idea which item is causing problem, can you tell me that?

Fragesteller

Not sure how to give update, but here it is: I discovered the problem is with the Open Tabs application by Piro. So after disengaging all the other addons I found it to be this one that was causing it. Unfortunately no work around to be able to keep using that add on so choice: 1) disable app or 2) stop trying to access persona, so for now guess I will stop trying to access persona since I really use the open tabs add on application a lot more than personas. If anyone find a way to do both, please update. Thanks

Not sure how to give update, but here it is: I discovered the problem is with the Open Tabs application by Piro. So after disengaging all the other addons I found it to be this one that was causing it. Unfortunately no work around to be able to keep using that add on so choice: 1) disable app or 2) stop trying to access persona, so for now guess I will stop trying to access persona since I really use the open tabs add on application a lot more than personas. If anyone find a way to do both, please update. Thanks
FredMcD
  • Top 10 Contributor
4255 Lösungen 59599 Antworten
Veröffentlicht

Disable the Open Tabs application. Do whatever you need to do. After, you can turn it back on.

Contact the Open Tabs support page and talk to them.

Disable the Open Tabs application. Do whatever you need to do. After, you can turn it back on. Contact the Open Tabs support page and talk to them.

Fragesteller

Yes, I have sent email to the Open Tabs support, not sure will hear back, hope so. I did disable and it worked, then re enabled but I guess every time I need to change persona, will have to go through those steps until some workaround or update/fix. Thanks for heads up.

Yes, I have sent email to the Open Tabs support, not sure will hear back, hope so. I did disable and it worked, then re enabled but I guess every time I need to change persona, will have to go through those steps until some workaround or update/fix. Thanks for heads up.
FredMcD
  • Top 10 Contributor
4255 Lösungen 59599 Antworten
Veröffentlicht

Ausgewählte Lösung

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.