X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

When I try to restore my bookmarks I get the message "Unable to process the backup file."

Veröffentlicht

I lost my bookmarks and when I try to restore them I can see the backup files in the restore window but when I try to restore my bookmarks I get the message "Unable to process the backup file." Can you assist? Thanks

I lost my bookmarks and when I try to restore them I can see the backup files in the restore window but when I try to restore my bookmarks I get the message "Unable to process the backup file." Can you assist? Thanks

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Gaaiho Doc Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Picasa plugin
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
  • 5.1.30514.0
  • NPWLPG
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Anwendung

  • Firefox 35.0.1
  • User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:35.0) Gecko/20100101 Firefox/35.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Erweiterungen

  • Ads Removal 1.0.0 (adremoveext@adremoveext.net)
  • Download Status Bar 12.3.0 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • PDF Converter 8 (nuance@pdf8)
  • RoboForm Toolbar for Firefox 7.9.11.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Themes Menu 1.22 ({84625510-7e5d-11e0-a411-0800200c9a66})
  • YouTube™ Anywhere Player 2.9.1 ({c9d31470-81c6-4e3e-9a37-46eb9237ed3a})
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (inaktiv)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Radeon X300/X550/X1050 Series
  • adapterDescription2:
  • adapterDeviceID: 0x5b63
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1490174b
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-10-2010
  • driverDate2:
  • driverVersion: 8.593.100.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Ja
FredMcD
  • Top 10 Contributor
4254 Lösungen 59579 Antworten
Veröffentlicht

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


After the above. Restart Firefox. Then try again.

If you still can't restore one of the files, try another one.


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------------------- After the above. Restart Firefox. Then try again. If you still can't restore one of the files, try another one. ----------------------- These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences
cor-el
  • Top 10 Contributor
  • Moderator
17519 Lösungen 158412 Antworten
Veröffentlicht

Ausgewählte Lösung

You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/

Hilfreiche Antwort

Problem solved! I added the Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ add-on, ran a deep scan from the "options button within the Places Maintenance add-on" and it said my database was corrupt and would be replaced on the next Firefox start. When I restarted Firefox, all of my bookmarks were restored. Thanks for the assistance.

Problem solved! I added the Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ add-on, ran a deep scan from the "options button within the Places Maintenance add-on" and it said my database was corrupt and would be replaced on the next Firefox start. When I restarted Firefox, all of my bookmarks were restored. Thanks for the assistance.