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I can't see the content of pages, just those with video on them

  • 2 Antworten
  • 1 hat dieses Problem
  • 38 Aufrufe
  • Letzte Antwort von SteveMilward

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I have instaled the latest version of mozilla firefox version 33.stub from the official website.

When I open the browser i can see only the top bar(blue collored where I can see the name of the page I access), then downward is a transparent 3 cm zone and after that everything is black.

If i go and click where my bookmarks suposed to be, it apears like the page is loading because i see it's name on the blue bar and if the website has a video part, that one works perfectly but the rest of the page is black.

What do I have to do to make it work? Maybe it's just some aditional software that I have to Install.

I have a Samsung NP300E5Z-S01RO Laptop with 4 Gb RAM and Intel core i3 proccesor.

I now use the version 11.0 to send you this troubleshooting information

Ausgewählte Lösung

hello ovidelu2006, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Ausgewählte Lösung

hello ovidelu2006, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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I had this issue. A toolbar was incompatible with FF33, so I disabled it (right click in the toolbar area). This sorted the issue for me. Give it a try.