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got the account verification e-mail but when i try to sign in/reset password my username is not recognized

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please help

please help

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Andrew
  • Moderator
321 Lösungen 4041 Antworten
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Hi,

Could you please elaborate on the issue? Are you talking about your account on support.mozilla.org?

Hi, Could you please elaborate on the issue? Are you talking about your account on support.mozilla.org?

Fragesteller

Sorry, I thought it had been posted on the subforum on Firefox sync. It's when I try to sync that I encounter this issue.

Sorry, I thought it had been posted on the subforum on Firefox sync. It's when I try to sync that I encounter this issue.
guigs 1072 Lösungen 11697 Antworten
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Did you set up the account on a device that asks you to pair a device? If so, this is the older version of sync.

Are you using an email address in the username? https://accounts.firefox.com/reset_password

Did you set up the account on a device that asks you to pair a device? If so, this is the older version of sync. Are you using an email address in the username? [https://accounts.firefox.com/reset_password]