X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

Firefox crashes

Veröffentlicht

bp-f0188c8c-9555-4690-a8ca-4730e2140603 bp-f603a8ea-65fb-46a5-84c1-c04632140603

bp-f0188c8c-9555-4690-a8ca-4730e2140603 bp-f603a8ea-65fb-46a5-84c1-c04632140603

Geändert am von bibinvars

Mehr Details zum System

Installierte Plugins

  • Version 5.4.1.18709
  • Shockwave Flash 13.0 r0
  • Google Update
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • 5.1.30214.0
  • Picasa plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Anwendung

  • Firefox 29.0.1
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Erweiterungen

  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Google Docs Viewer 1.8.9 (adonis.cuhk@gmail.com)
  • HTTPS-Everywhere 3.5.1 (https-everywhere@eff.org)
  • IDM CC 7.3.70 (mozilla_cc@internetdownloadmanager.com)
  • Norton Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (inaktiv)
  • anonymoX 2.4.1 (client@anonymox.net) (inaktiv)
  • Download YouTube Videos as MP4 1.7.18 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060}) (inaktiv)
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (inaktiv)
  • FoxyProxy Standard 4.2.4 (foxyproxy@eric.h.jung) (inaktiv)
  • MEGA 2.0.150 (firefox@mega.co.nz) (inaktiv)
  • Norton Toolbar 2012.5.24.1 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (inaktiv)
  • One Click Proxy 0.56 (jid0-zXo3XFGyiDalgkeEO4UYJTUwo2I@jetpack) (inaktiv)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (inaktiv)
  • uTorrentControl_v6 10.23.0.722 ({96f454ea-9d38-474f-b504-56193e00c1a5}) (inaktiv)
  • YouTube Center 2.1.0 (jid1-cwbvBTE216jjpg@jetpack) (inaktiv)
  • YSlow 3.1.8 (yslow@yahoo-inc.com) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA GeForce GT 525M
  • adapterDeviceID: 0x0116
  • adapterDeviceID2: 0x0df5
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-28-2010
  • driverDate2: 3-4-2014
  • driverVersion: 8.15.10.2253
  • driverVersion2: 9.18.13.3523
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Veränderte Einstellungen

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: chrome://ubufox/locale/ubufox.properties
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • network.dns.disableIPv6: True
  • network.dnsCacheEntries: 20
  • network.http.connect.timeout: 30
  • network.http.keep-alive: True
  • network.http.keep-alive.timeout: 300
  • network.http.max-connections-per-server: 6
  • network.http.max-persistent-connections-per-proxy: 8
  • network.http.max-persistent-connections-per-server: 3
  • network.http.pipelining.maxrequests: 4
  • network.http.proxy.keep-alive: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1401713986
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npadobeaamdetect: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npnokiasuiteenabler: 0
  • plugin.state.npnv3dv: 0
  • plugin.state.npnv3dvstreaming: 0
  • plugin.state.nppdf: 0
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1399822776

Verschiedenes

  • User JS: Ja
  • Barrierefreiheit: Nein
John99 971 Lösungen 13138 Antworten
Veröffentlicht

Was that a one off crash ?

Are you able to use Firefox now ok without crashing ? If you still get crashes would you paste in another couple of Crash IDs please.


For forum cross referencing purposes

  • Your Report for Crash ID bp-f0188c8c-9555-4690-a8ca-4730e2140603
  • Crash Signature: mozilla::net::nsHttpChannel::UpdateExpirationTime()
  • My comments, the signature does not seem a frequent crash
    • I will tag as escalate, apparently potentially a regression due to changes relating to catching older versions of Firefox.
Was that a one off crash ? Are you able to use Firefox now ok without crashing ? If you still get crashes would you paste in another couple of Crash IDs please. ---------- For forum cross referencing purposes * Your Report for Crash ID bp-f0188c8c-9555-4690-a8ca-4730e2140603 * Crash Signature: mozilla::net::nsHttpChannel::UpdateExpirationTime() * My comments, the signature does not seem a frequent crash ** I will tag as escalate, apparently potentially a regression due to changes relating to catching older versions of Firefox.

Fragesteller

It has crashed before. it has crashed again bp-f603a8ea-65fb-46a5-84c1-c04632140603

It has crashed before. it has crashed again bp-f603a8ea-65fb-46a5-84c1-c04632140603
John99 971 Lösungen 13138 Antworten
Veröffentlicht

Totally different signature but again not a very common one. This is not something where I am seeing clues I understand as to a possible workaround or solution.

All I can suggest at the moment is to fall back on to basic troubleshooting methods. can I ask you to try

Hopefully that will prevent the crashes, or will result in a crash signature that offers me a better clue as to the cause. If you do still crash in safe mode and with all plugins disabled please paste in another three or four crash IDs from those crashes.

A new profile, Windows safe mode, malware scans, and a clean reinstall are likely next steps.


For forum cross referencing purposes

  • Your Report for Crash ID bp-f603a8ea-65fb-46a5-84c1-c04632140603
  • Crash Signature: WrappedNativeProtoMarker
  • Related bugs (These are old and inactive)
    672436 RESOLVED FIXED Assertion failure: priv->stackElems + stackDepth == elem
    656494 RESOLVED INCOMPLETE Lots of crashing [@ WrappedNativeProtoMarker ] [@ nsXPConnect::Traverse ]
    564279 NEW --- crash in [@ WrappedNativeProtoMarker] when scrolling (disqus?)
Totally different signature but again not a very common one. This is not something where I am seeing clues I understand as to a possible workaround or solution. All I can suggest at the moment is to fall back on to basic troubleshooting methods. can I ask you to try * Use Firefox in its Safe Mode <br /> [[Troubleshoot Firefox issues using Safe Mode]] * Disable all plugins <br /> [[Disable or remove Add-ons#w_how-to-disable-plugins]]_how-to-disable-plugins Hopefully that will prevent the crashes, or will result in a crash signature that offers me a better clue as to the cause. If you do still crash in safe mode and with all plugins disabled please paste in another three or four crash IDs from those crashes. A new profile, Windows safe mode, malware scans, and a clean reinstall are likely next steps. --------- For forum cross referencing purposes * Your Report for Crash ID bp-f603a8ea-65fb-46a5-84c1-c04632140603 * Crash Signature: WrappedNativeProtoMarker * Related bugs (These are old and inactive) <br /> 672436 RESOLVED FIXED Assertion failure: priv->stackElems + stackDepth == elem <br /> 656494 RESOLVED INCOMPLETE Lots of crashing [@ WrappedNativeProtoMarker ] [@ nsXPConnect::Traverse ] <br /> 564279 <s>NEW </s>--- crash in [@ WrappedNativeProtoMarker] when scrolling (disqus?)
guigs 1072 Lösungen 11697 Antworten
Veröffentlicht

Hi John99 and bibinvars,

Help Desk here to follow up on the escalation tag.

Since there are two different crash bugs I will talk about one at a time.

The first signature: mozilla::net::nsHttpChannel::UpdateExpirationTime() As John99 said this is not a frequent crash, so the results of your troubleshooting steps for Safe Mode will tell you if it is an add on affecting an update. Be sure to disable each of your add ons to find the culpruit if it does not crash in Save Mode

The second signature (WrappedNativeProtoMarker ) is associated with a bug that does not a have a pin point root cause. There was a hypothesis Timeless—I have Google Toolbar or Disqus but not flash. I wonder if it is potentially a script on the page being force stopped by Adblock or your Norton Antivirus. Can you please disable these an see if it crashes with the same signature?


If we can get a consistent crash signature we can add a stacktrace to a new bug or the bug that already exists in the second signature with these instructions https://developer.mozilla.org/en-US/d.../How_to_get_a_stacktrace_for_a_bug_report

Looking forward to your troubleshooting results!

Hi John99 and bibinvars, Help Desk here to follow up on the escalation tag. Since there are two different crash bugs I will talk about one at a time. The first signature:'' mozilla::net::nsHttpChannel::UpdateExpirationTime()'' As John99 said this is not a frequent crash, so the results of your troubleshooting steps for Safe Mode will tell you if it is an add on affecting an update. '''Be sure to disable each of your add ons to find the culpruit if it does not crash in Save Mode''' The second signature (WrappedNativeProtoMarker ) is associated with a bug that does not a have a pin point root cause. There was a hypothesis Timeless—I have Google Toolbar or Disqus but not flash. I wonder if it is potentially a script on the page being force stopped by Adblock or your Norton Antivirus. '''Can you please disable these an see if it crashes with the same signature? ''' If we can get a consistent crash signature we can add a stacktrace to a new bug or the bug that already exists in the second signature with these instructions [https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_for_a_bug_report] Looking forward to your troubleshooting results!

Fragesteller

It has crashed again 3ceebbf2-e65b-4969-960e-31528ad7d529

It has crashed again 3ceebbf2-e65b-4969-960e-31528ad7d529

Geändert am von bibinvars

guigs 1072 Lösungen 11697 Antworten
Veröffentlicht
The report was not submitted, it will have a bp in the front. <s>[[[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]]</s> [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] <sub>~J99</sub>

Geändert am von John99

Fragesteller

The two recent crashes bp-cd06863f-0066-42f2-91de-8dae72140612 bp-d490e466-f28b-4bc7-ba76-5d4ac2140611

The two recent crashes bp-cd06863f-0066-42f2-91de-8dae72140612 bp-d490e466-f28b-4bc7-ba76-5d4ac2140611
John99 971 Lösungen 13138 Antworten
Veröffentlicht

Could you try the suggestion I made earlier use Firefox in its safe mode with all plugins disabled does that prevent crashes ? If not then post a couple of Crash IDs from the crashes you get then.


One of those signatures does happen to be more common

  • Your Report for bp-cd06863f-0066-42f2-91de-8dae72140612
  • Crash Signature: js::types::ConstraintTypeSet::sweep(JS::Zone*)
  • Related bug
    Bug 958076 - crash in js::types::ConstraintTypeSet::sweep(JS::Zone*)
Could you try the suggestion I made earlier use Firefox in its safe mode with all plugins disabled does that prevent crashes ? If not then post a couple of Crash IDs from the crashes you get then. ---------- One of those signatures does happen to be more common * Your Report for bp-cd06863f-0066-42f2-91de-8dae72140612 *Crash Signature: js::types::ConstraintTypeSet::sweep(JS::Zone*) *Related bug <br /> Bug 958076 - crash in js::types::ConstraintTypeSet::sweep(JS::Zone*)

Geändert am von John99