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Can't disable startup page after update

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After recent update, when I start ff, there's always this page showing: https://www.mozilla.org/en-US/firefox/29.0.1/whatsnew/?oldversion=16.0.2

I went to option->general->home page and changed it to google.com, but everytime I started ff, above page still show. I googled around and couldn't find a solution.

Please help. Thanks.

After recent update, when I start ff, there's always this page showing: https://www.mozilla.org/en-US/firefox/29.0.1/whatsnew/?oldversion=16.0.2 I went to option->general->home page and changed it to google.com, but everytime I started ff, above page still show. I googled around and couldn't find a solution. Please help. Thanks.

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 13.0 r0
  • YunWebDetect
  • 5.1.30214.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • QQ QuickLogin Helper
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • iTunes Detector Plug-in
  • QQ2013 Chrome Plugin for CPHelper
  • ActiveTouch General Plugin Container Version 105
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • npQQPhotoDrawEx Module
  • QQMusic
  • Foxit Reader Plug-In For Firefox and Netscape
  • QQMail plugin for WebKit #1.0.0.22
  • Tencent FTN plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Weitere Informationen

philipp
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5287 Lösungen 23361 Antworten
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hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button New Fx Menu and then click help Help-29 > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

for more information and other steps please also see: How to fix preferences that won't save

hello, this might happen when firefox is not able to properly save preferences in its profile folder. please try this: Click the menu button [[Image:New Fx Menu]] and then click help [[Image:Help-29]] > troubleshooting information > profile folder - "show folder". then a new window will open up. in this window look out for a file named '''user.js''' (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards. for more information and other steps please also see: [[How to fix preferences that won't save]]

Hilfreiche Antwort

Thanks. I followed your step and I didn't find user.js in that folder. I tried to reset Firefox and that also doesn't help. Still, that page always pop up.

Thanks. I followed your step and I didn't find user.js in that folder. I tried to reset Firefox and that also doesn't help. Still, that page always pop up.
Swarnava Sengupta
  • Locale Leader
493 Lösungen 3273 Antworten
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See also these articles for some suggestions: * https://support.mozilla.com/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox * https://support.mozilla.com/kb/How+to+set+the+home+page Firefox supports multiple home pages separated by '|' symbols * http://kb.mozillazine.org/Preferences_not_saved
cor-el
  • Top 10 Contributor
  • Moderator
17408 Lösungen 157258 Antworten
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Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Fragesteller

I follow the steps and created a new profile. In the new profile, my old bookmarks are gone, but that page starts as usual...

I follow the steps and created a new profile. In the new profile, my old bookmarks are gone, but that page starts as usual...

Fragesteller

I uninstalled and reinstalled firefox, still the same problem...

I uninstalled and reinstalled firefox, still the same problem...
cor-el
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17408 Lösungen 157258 Antworten
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You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

Fragesteller

Nothing is appended.

Here's the output: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe"

Nothing is appended. Here's the output: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
user808 0 Lösungen 8 Antworten
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I have the same problem -- down to the same exact URL with "oldversion=16.0.2" at the end of the URL.

Resetting FireFox to default does not fix the problem.

The problem persists with no extensions installed.

Why does FF think I was running 16.0.2? I've been letting FF do it's auto-update thing for years now.

I have the same problem -- down to the same exact URL with "oldversion=16.0.2" at the end of the URL. Resetting FireFox to default does '''not''' fix the problem. The problem persists with no extensions installed. Why does FF think I was running 16.0.2? I've been letting FF do it's auto-update thing for years now.
cor-el
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17408 Lösungen 157258 Antworten
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Does anything come up is you search the about:config page for 16.0.2 ?

Does anything come up is you search the about:config page for 16.0.2 ?
user808 0 Lösungen 8 Antworten
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No "16.0.2" string appears in about:config

No "16.0.2" string appears in about:config
cor-el
  • Top 10 Contributor
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17408 Lösungen 157258 Antworten
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Try to rename (or delete) the compatibility.ini file in the Firefox profile folder to see if that initializes the profile properly.

Try to rename (or delete) the compatibility.ini file in the Firefox profile folder to see if that initializes the profile properly.
user808 0 Lösungen 8 Antworten
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Thanks for responding, but it didn't work.

  1. Stopped FF.
  2. deleted compatibility.ini
  3. restarted FF
  4. FF still shows the tab with above URL.
  5. profile folder has new compatibility.ini, timestamped few minutes ago

I'd already reset FF before hand, so I very much doubted this would work...

Thanks for responding, but it didn't work. # Stopped FF. # deleted compatibility.ini # restarted FF # FF '''still''' shows the tab with above URL. # profile folder has new compatibility.ini, timestamped few minutes ago I'd already reset FF before hand, so I very much doubted this would work...

Geändert am von user808

Fragesteller

I can't find compatability.ini file in profile folder...

I can't find compatability.ini file in profile folder...
philipp
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5287 Lösungen 23361 Antworten
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could you go to the firefox menu New Fx Menu > help Help-29 > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

could you go to the firefox ''menu [[Image:New Fx Menu]] > help [[Image:Help-29]] > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Fragesteller

Here it is:


Application Basics


Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1400519145 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399938176

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA Quadro K1000M Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Device ID: 0x0166 Device ID (GPU #2): 0x0ffc Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 4-9-2012 Driver Date (GPU #2): 5-31-2012 Driver Version: 8.15.10.2725 Driver Version (GPU #2): 8.17.12.9688 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Here it is: Application Basics ------------------ Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1400519145 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399938176 Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA Quadro K1000M Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Device ID: 0x0166 Device ID (GPU #2): 0x0ffc Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 4-9-2012 Driver Date (GPU #2): 5-31-2012 Driver Version: 8.15.10.2725 Driver Version (GPU #2): 8.17.12.9688 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
user808 0 Lösungen 8 Antworten
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Here is mine (BTW, love the "copy to text" button" idea!):

Application Basics


Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: LastPass Version: 3.1.1 Enabled: true ID: support@lastpass.com

Name: Pocket Version: 3.0.4 Enabled: true ID: isreaditlater@ideashower.com

Name: Vimperator Version: 3.8.2 Enabled: true ID: vimperator@mozdev.org

Name: WOT Version: 20131118 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Name: WebEx Productivity Tools Version: 2.0 Enabled: false ID: ocplugin@webex.com

Important Modified Preferences


accessibility.typeaheadfind.autostart: false browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 665600 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.link.open_newwindow.restriction: 0 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 browser.urlbar.doubleClickSelectsAll: true dom.mozApps.used: true dom.popup_allowed_events: change click dblclick mouseup reset submit touchend keypress extensions.lastAppVersion: 29.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1400531618 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1400187739

Graphics


Adapter Description: NVIDIA Quadro K1000M Adapter Description (GPU #2): Intel(R) HD Graphics 4000 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2): igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: 2048 Adapter RAM (GPU #2): Unknown ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x0ffc Device ID (GPU #2): 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16440) Driver Date: 10-28-2013 Driver Date (GPU #2): 4-9-2012 Driver Version: 9.18.13.1269 Driver Version (GPU #2): 8.15.10.2725 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de Vendor ID (GPU #2): 0x8086 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K1000M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Here is mine (BTW, love the "copy to text" button" idea!): Application Basics ------------------ Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: LastPass Version: 3.1.1 Enabled: true ID: support@lastpass.com Name: Pocket Version: 3.0.4 Enabled: true ID: isreaditlater@ideashower.com Name: Vimperator Version: 3.8.2 Enabled: true ID: vimperator@mozdev.org Name: WOT Version: 20131118 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7} Name: WebEx Productivity Tools Version: 2.0 Enabled: false ID: ocplugin@webex.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.autostart: false browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 665600 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.link.open_newwindow.restriction: 0 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 browser.urlbar.doubleClickSelectsAll: true dom.mozApps.used: true dom.popup_allowed_events: change click dblclick mouseup reset submit touchend keypress extensions.lastAppVersion: 29.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1400531618 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1400187739 Graphics -------- Adapter Description: NVIDIA Quadro K1000M Adapter Description (GPU #2): Intel(R) HD Graphics 4000 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2): igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: 2048 Adapter RAM (GPU #2): Unknown ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x0ffc Device ID (GPU #2): 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16440) Driver Date: 10-28-2013 Driver Date (GPU #2): 4-9-2012 Driver Version: 9.18.13.1269 Driver Version (GPU #2): 8.15.10.2725 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de Vendor ID (GPU #2): 0x8086 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K1000M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
philipp
  • Top 25 Contributor
  • Moderator
5287 Lösungen 23361 Antworten
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does the same thing happen when you close all firefox windows, and then press windows-key+R and open firefox.exe?

does the same thing happen when you close all firefox windows, and then press windows-key+R and open '''firefox.exe'''?
user808 0 Lösungen 8 Antworten
Veröffentlicht

Yes, running firefoxe.exe from WindowsKey+R still displays the "commited to you..." tab.

Yes, running firefoxe.exe from WindowsKey+R still displays the "commited to you..." tab.
philipp
  • Top 25 Contributor
  • Moderator
5287 Lösungen 23361 Antworten
Veröffentlicht

Hilfreiche Antwort

another thing to test: does it make a difference when you enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.startup.homepage_override.mstone, double-click it and change its value to ignore?

another thing to test: does it make a difference when you enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''browser.startup.homepage_override.mstone''', double-click it and change its value to '''ignore'''?