How do I submit a bug for Firefox sync?

Help improve Sync by reporting errors to Mozilla.


Helpful information for us

If you saw an error bar, please make a note of the text and color of the error bar.

Sync error logs

  1. Go to about:sync-log in the Firefox address bar.
  2. It should look something like this aboutSyncLog.jpg
  3. Click on the most recent error log. Save this information for inclusion in the report. Your error log should resemble this text:
1418768368623	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418768369296	Sync.Tracker.Clients	DEBUG	Saving changed IDs to clients
1418768369581	Sync.Tracker.Bookmarks	DEBUG	Saving changed IDs to bookmarks
1418768371196	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418768371261	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418769415642	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418781030950	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1419283703026	Sync.Service	DEBUG	User-Agent: Firefox/34.0.5 FxSync/1.36.0.20141126041045.
1419283703161	Sync.Service	INFO	Starting sync at 2014-12-22 13:28:22
1419283704123	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1419283704124	Sync.Status	INFO	Resetting Status.
1419283704124	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1419283776848	Sync.Status	DEBUG	Status.sync: success.sync => error.login.reason.network
1419283776848	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed
1419283776849	Sync.SyncScheduler	DEBUG	Next sync in 86400000 ms.

Filing a bug

Mozilla uses Bugzilla to report and fix issues. If you have, or wouldn't mind creating a Mozilla bugzilla account, you can file the bug directly here.

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