Thunderbird Community Forum

On 28 August I received a blank email with just the sender and subject showing. Since then I have sporadically received completely blank emails, with no sender or subject, while others are arriving as normal. The same is happening when I open Thunderbird on my mobile, but not on my laptop which has an older version installed. It would seem that the issue is caused by update 153.1.1esr, as that was released on 28 Aug.

Can I revert to a previous version of Thunderbird or is there another way to fix this, thanks.

This morning Thunderbird asked me to update which I duly did. Once done all messages started disappearing from inbox. Eventually I found them and moved them back to inbox only for it to happen again

Have now tried 3 times, same result, every single email from Inbox keeps being moved to deleted in Local Folders

All new emails that have come in since appear for a micro second in Inbox before being moved to Deleted

This is obviously not a great situation to put it mildly and as it has never happened before and started straight after this morning's update I can only assume that the update is to blame

Any help would be greatly appreciated

Brenton, GPS Imports Team

When Updating from v68 to the next version up, the sub-folders I had on my 2nd email account (POP) all disappeared on the left panel but still exists on windows explorer as I can see all the files.

1. Using v68.12 with 3 Email Accounts (POP). I only download 1 email account from Network Solutions for the past 5 years. 2. Email 1 - name2.domain, Email 2 - used when Soccer Coach, Email 3 - everyday email I get downloaded from Network Solutions. 3. When I tried updating years ago, from v68.12 to the v 78s or so, all the local folders I set up under Email 1 disappeared but the folder structure remain on the hard drive. 4. If I move the files out, then in Thunderbird, right click and create the folder again called Email - BW the folder is created and blank. 5. Then I shutdown Thunderbird and move the files back and then when I go back into Thunderbird I see some of the folders. 6. If I repeat this process, I see some of the folders and I don't see other. 7. I am trying to export the data out of the Email - BW folder, but the Using IMportExport NG in v68 doesn't match up with the version with Thunberbird v153. 8. Do I need to try to load Thunderbird 78 and try to import the files? I have the data file. I have the msf file I have the folder.sbd file It just doesn't show up on the left panel? Help Please.

Your last update included a Yahoo signup splash screen. Please remove it in the next update. It is annoying and does not serve any purpose other than ccnect me to Yahoo web mail. If I wanted to use that service, I sign in for it. I am content with using Thunderbird. Or at least give me the option of removing it myself. Thanks.

Just updated to the latest version 153. No drag and drop ... message shown is 'Unspecified Error'. I made no changes when updating to this latest release. Appreciate some guidence. Thanks

Thunderbird did update while Thunderbird was running. Notice no new emails a few hours later. Icon changed to text picture and all folders showing. Received request if I wanted text icon removed? Said yes. Everything gone. Went to program file, x86 file and only file in Thunderbird visable last nigher were update logs. Now gone, everything in Mozilla maintenance folders gone.

Appdata shows 8/10 profile. Mobile email link to Thunderbird down, not receiving.

When I up dated the latest version of T.B.. when switching form the index desk top page to read the email, the page is blank EXCEPT for "SWITCH TO: EXTENSION" displayed at the top of the page

The T.B. icon is not is not displayed

From the release page of Thunderbird - https://www.thunderbird.net/en-US/thunderbird/releases/

I see 153.0 (the first release) is marked as ''esr'. But from 153.0.1, there are both esr and release. I would be great to understand the reason behind this approach.

Thanks in advance!

Using Windows 11. I try to update from ESR (version 140.13) to the release path. It concludes with a pop-up saying I must "reboot to finish a Thunderbird de-install" (or words to that effect). I reboot and it hasn't done anything. Version 140.13ESR is still present and if I repeat the update to release, the same thing happens.

I fear if I use the W11 tools to de-install Thunderbird altogether before re-installing TB from scratch, I'll lose all my existing email.

How do I do it?

I am on release 140.12.1 esr and there appears to be no new updates available. If so, what release should I be on and can I just download and install to get back on the latest release

I had logged this issue in early 2025 but it has never been resolved and still exists.

I received a reply today, Tuesday 7th July, from Wayne Mery, who said "If you are still having problems when using a newer version, please post a new question and we'll take a new look at it.". as the original post has been archived.

So, here are the details:

"I am currently running Thunderbird 152.0.1 (64-bit) and I don't get an automatic prompt for updates and haven't been getting them since I updated to Supernova and now Nebula.

I have the settings set to Check for updates, but let me choose whether to install them, which is the setting I have always had and I used to get automatic prompts for updates with a window opening to show the details of the update as I get in Firefox.

Can someone tell me how to get these automatic updates back."

I have attached a screenshot of the original version.

Thanks.

Updating on June 20, the existing Thunderbird version in a flash of a second was replaced by a new blank one. All files and settings were lost. I needed an expert who (at cost of course!) managed to roll back the program with all files and settings as they were. This was a disaster, how can such effect happen? Right now I do not trust the updates anymore and will not implement new updates.

After running an update, when launching Thunderbird it says "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?". Rebooting does nothing, I'm prompted with the same message. Tried re-installing the latest version - it gives me the same error message before re-installying, and also un-installing the version I have on my PC - it also prompts me to restart to finish the earlier upgrade.