Thunderbird supportforum

I've used Thunderbird on my Win 10 desktop as my mail handler program for years and it has never had a problem. This week every email I download from Earthlink appears in the download window for an instant, and then disappears. There are NO error messages.

Are the messages "hiding" somewhere or have they been deleted? What caused this and how do I fix it? For now I changed the POP3 option in Thunderbird to leave the messages on the server, so I can at least read them.

Thunderbird is at the current update level. Did a software update cause this? Anyone else having this problem?

Thanks for any help you can offer.

Dick

I have multiple email addresses. For some reason one of the yahoo addresses had a hizzy fit and I had to re add it as a new file. Now it appears down the bottom. I would like to move it up the list next to the old one if that is possible ?

Thanks Richard

Events are currently displayed in the calendar & Today Pane with the corresponding calendar color filling the event banner and the category color only showing as a small sliver on the right side of the banner. Is there a way to reverse this display? I would prefer the event banner to be the category color with the calendar color as a small sliver. Screenshots attached.

Using V78.7.0 (64-bit)...

When accessing the "Manage Tags..." function, the list of tags is empty and the only option available is "New...". That option works but, if you later go back to "Manage Tags...", even a newly added tag is not in the list. The only way to later manipulate tags is to shut down Thunderbird, edit the "prefs.js" file directly, and restart. It is the only way that works but, surely, that's not the way people are supposed to manage/customize tags.

Am I missing something? Is this a known problem?

From a 2nd PC I saved Tbird emails intending to copy them into my main PC Tbird inbox. Doing so used to work with no issues. Now it does not work. I have them on my desktop and I do a drag and drop. I have also tried copy and paste. Is there something else I can try?

i have installed Thb for a company with 5 members. I am the one who takes care of thb, updates etc. Now, users can go the settings, and make the email account passwords visible.

How can I change settings that users can NOT make the email passwords visible for them?

If this is not possible, can I make the suggestion here, to make an extra possibilty for this?

Thank you.

I have just upgraded from 68.12 to 78.2.2. I used Enigmail but I have migrated to the built-in openPGP. Everything runs as it should.

But it seems that my passphrase has been saved. In the old Enigmail, it used to ask for the passphrase regularly, which I found safer.

So in Thunderbird 78.2.2, is there a way to avoid the saving of the passphrase, or to define how long the passphrase should be saved (e.g. 15 min, session...)? If not, should I then use a master password to protect it? I cannot find the passphrase under saved passwords, so I am not sure where it is stored and therefore if the master password would protect the passphrase.

Thank you!

I was connected to O365 with my work email but cannot send any message. IMAP works just fine, all folders synced regularly, but sending not work for some unknown reason.

SMTP setting is as follow: smtp.office365.com port 587 STARTTLS OAuth (this is correct setting, all others shows errors, including outlook.partner.cn & smtp.office365.cn, which is completely normal since I'm not in China).

The first thing that jump out is that my password is not OK, which is not correct. Password is OK. Click on "Retry" or "Enter new password" do nothing, just return the same pop up. If "Cancel", then receiving message with "unknown error 80004005" and all other blablabla about unknown reasons, with instruction to check my SMTP settings.

I've tried all variations available, but nothing works. Sometimes, at some moment after click on Cancel, it said "Message sent" and I can see it in my Sent Items folder, but it's fake because I never receive that test message to my personal Gmail address.

I have already tried all suggestions I could find (deleting passwords, resetting all, restarting, deleting and adding account again, changes in Config editor related to security.tls), but nothing worked for me.

My OS: Win 10 Pro, build 2004, TB version 78.3.2

Any advise is very welcome. Thank you all in advance.

Can't change line spacing, font, colors in folder list or message list

something's changed in version 78 vs 68 for Windows 10.

Can you help me customize the line spacing (padding?), font, colors, font size in both the folder list and message list panes?

I've been trying several edits to the userChrome.css file and experimented with the layout.css.devPixelsPerPx in about:config.

The mods I use to userChrome.css that work in version 68 don't work in version 78.

I've had some success with the message list but haven't found anything that reduces the space between lines in the folder pane. That's important for me.

in case it helps, here is what I currently have in the userChrome.css file in Thunderbird v78

• Do not remove the @namespace line -- it's required for correct functioning

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

1. folderTree > treechildren::-moz-tree-row {

 background-color: #AFEEEE !important; /* test */
 min-height: 0px !important;
 height: 18px !important;

}

1. threadTree > treechildren::-moz-tree-row {

 background-color: none !important; /* test */
 min-height: 0px !important;
  height: 18px !important;

}

the #threadTree section seems to work, but the #folderTree section does not. It would be nice to know how to change font type and size but line space is most important.

Hello,

Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have gone through all of them 3 times now, ticking all the boxes to clear them off the Task list but when I restart Thunderbird they are all showing in the Tasks list again. I've tried double-clicking on an entry and then 'Edit All Occurrences', made changes and then saved again, but they all just keep reappearing in the Tasks List as if they haven't been completed??

Is there an add-on that will allow me to move the lists in my address book to another computer? In an earlier post, someone had recommended MoreFunctionsForAddressBook but apparently it is not compatible with TB 78.

Just to be clear - I'm not looking to transfer address books, but lists that I use for group mailing purposes.

Thanks for your help.

Dear Sirs,

Is there any possibility to have the colored icons back in Thunderbird 78.x?

It helped me a lot to differentiate between folders and other stuff. Now with the black and white display only, it is for me more difficult.

Sincerely,

Jens Wickinger

Hi helpful helpers,

When composing an email, if I select some text and click the text colour tool/icon, I see in the window "Choose a colour:" and a swatch. If I click the swatch, my colour picker pops up. I choose or make a colour, then...

How do I actually use that colour? How do I get it into the little Thunderbird text colour window? How do I apply it to my text? Am I doing something fundamentally stupid?

Many thanks, K.

I've successfully added most of my gmail accounts into the Thunderbird account manager window.

But one gmail account in particular keeps failing to add.

Whenever I try to add it I get as far as the popup with a gmail login, where I would normally log in and tell google to authorize Thunderbird to access the account.

But when I enter my email address on that popup and click the "Next" button, instead of asking me for my password it just clears the field and keeps showing the log in page, asking for my email or phone number. (See screenshot)

If I type in the email address again and hit next again, the same thing happens. It always just resets instead of moving on to the password input. (But to reiterate, I have successfully added about a half dozen other gmail accounts and haven't encountered this problem with any of the others.)

At first I thought this might have been because it was a new gmail account I had just created, so I figured I'd just try again later. But I created the account at least 3 days ago now, and Thunderbird is still doing the same thing for that login page.

Any suggestions? Or is this a known bug?

My Thunderbird Office365 email quit sending. It happened about 2 weeks after I installed Ubuntu 20.04 on my system. I think it was coincident with an update of the system. My other emails work fine. It tells me the auth failed because "SmtpClientAuthentication is disabled for the Tenant." Thunderbird has a limited number of SMTP authentication methods, and I tried them all. I went to the page the error recommends, and it is for exchange servers. I have microsoft365 from GoDaddy. Any help would be appreciated.

-Dave

Thunderbird 68.10.0 (64-bit)

Here is most of the log, minus most of the startup handshake.

[(null) 9682: Main Thread]: I/SMTP SMTP entering state: 21 [(null) 9682: Main Thread]: D/SMTP SMTP auth: server caps 0x30134, pref 0x300, failed 0x0, avail caps 0x100 [(null) 9682: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) [(null) 9682: Main Thread]: D/SMTP trying auth method 0x100 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 15 [(null) 9682: Main Thread]: D/SMTP SMTP: MSN or LOGIN auth, step 0 [(null) 9682: Main Thread]: I/SMTP SMTP Send: AUTH LOGIN [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 334 VXNlcm5hbWU6 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 13 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 16 [(null) 9682: Main Thread]: D/SMTP SMTP AuthLoginStep1() for xxxx@xxxxxxxxx.net@smtp.office365.com [(null) 9682: Main Thread]: D/SMTP LOGIN auth [(null) 9682: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information) [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 334 UGFzc3dvcmQ6 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 18 [(null) 9682: Main Thread]: D/SMTP SMTP Login response, code 334 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 17 [(null) 9682: Main Thread]: D/SMTP SMTP AuthLoginStep2 [(null) 9682: Main Thread]: D/SMTP LOGIN auth, step 2 [(null) 9682: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information) [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more info. [SJ0PR13CA0187.namprd13.prod.outlook.com] [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 18 [(null) 9682: Main Thread]: D/SMTP SMTP Login response, code 535 [(null) 9682: Main Thread]: D/SMTP marking auth method 0x100 failed [(null) 9682: Main Thread]: D/SMTP SMTP auth: server caps 0x30134, pref 0x300, failed 0x100, avail caps 0x0 [(null) 9682: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) [(null) 9682: Main Thread]: E/SMTP no auth method remaining [(null) 9682: Main Thread]: W/SMTP SMTP: ask user what to do (after login failed): new password, retry or cancel [(null) 9682: Main Thread]: W/SMTP cancel button pressed [(null) 9682: Main Thread]: I/SMTP SMTP Send: QUIT

The option to "Leave Messages On Server" is present on my home computer (version 78.7.1 32 bit) but missing on the laptop version (78.7.1 64 bit) I use for travel and multiple Zoom meetings. Is this a program omission or should I try to install the 32 bit version on the laptop? The laptop uses Windows 10.5 and my office computer uses Windows 8. Does that make a difference? Obviously, when I am home I want to download all e-mail, but when I use the laptop I want the messages to remain on the server -- so the present set-up is backwards. egsapp@comcast.net

When I'm writing a message, I cannot change the color of the text. I'm not sure when this started, I've been able to do it in the past. I'm on a new computer (iMac) but I've migrated Thunderbird following instructions, and have no other issues. When I select some text and try to change the color I get a small window, when I click 'choose a color' I get all kind of palets to choose from (I think this is all MacOS). But when I hit OK nothing happens. There is not even an action that I can undo, so literally nothing happens.

See screenshot attached.

Doe anyone have a clue how to fix this? Thanks!

Because of windows problems I've had to create a new windows user on my W10 machine. Am trying to move the Thunderbird user data stored in the profile folders within Apps data under the new windows user but failing to get this to work.

I've found the nnn.default profile folder under the older user and have tried to copy into the new path as suggested in help texts link text

I now have three profile subfolders in the C:\Users\NEWUSER\AppData\Roaming\Thunderbird\Profiles - see attached pic1

Initially I got a message that profile could not be found so I tried editing profile.ini file replacing reference to wrong tnh…(BOLD) with restored qxeb… naming

Install8216C80C92C4E828] Default=Profiles/wq50g8ft.default-release Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/tnh8aclp.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/wq50g8ft.default-release

[General] StartWithLastProfile=1 Version=2

When I open the app, compared to what I was expecting nothing of the previous working profile is retained , as I have to create new accounts etc, and so it appears I have done something wrong - see pic 2

Please help? (As with other apps the Thunderbird program was already on the PC from original install and I am expecting to reuse this. Thanks

First ever question - :)

Have had no previous trouble, but suddenly, I've started getting "Unable to upload to WeTransfer" errors.

I just discovered this evening if I pause my firewall through Eset, files link without a problem.

Can the filelink protocol or module be added as an exclusion in my firewall - if so, what is it?

Thanks!

My email is hosted elsewhere now, and I updated my account settings, but it seems like Thunderbird is still trying to get messages at the old location. I have tried restarting, but it didn't resolve the issue.

Thunderbird 78.7.1 (32-bit) on Windows 10 (64 bit)