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I haven't been automatically warned of the new version 29. Why ?

Usually I receive a warning message from Firefix that a new version is available to install. I installed a few weeks ago version 28 and have never been warned that versio… (læs mere)

Usually I receive a warning message from Firefix that a new version is available to install. I installed a few weeks ago version 28 and have never been warned that version 29 is available. Why ?

Asked by halt2010 6 år siden

Last reply by halt2010 6 år siden

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Hardware acceleration crashes FF29 NVidia 460

FF29, NVidia 335.23 drivers, GTX460, Windows 8.1 Update When hardware acceleration is enabled, FF29 crashes on start up. When Hardware acceleration is disabled, FF29 ope… (læs mere)

FF29, NVidia 335.23 drivers, GTX460, Windows 8.1 Update

When hardware acceleration is enabled, FF29 crashes on start up. When Hardware acceleration is disabled, FF29 opens and works, but slowly.

IE11 hardware acceleration is enabled, with no problems.

Can you please provide a fix for this soon? Disabling hardware acceleration is not an elegant solution to the problem.

Thanks, Steve

Asked by SteveMilward 6 år siden

Last reply by guigs 6 år siden

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FF29, 30now crash everyday. Reinstalled WINDOWS still crash.

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly. I thought it was flash and anot… (læs mere)

It's a few weeks already. Every single day I have multiple crashes. In fact now I have to type in notepad in case firefox crash suddenly.

I thought it was flash and another addon but no. Due to some reason I reinstalled windows and it still crashes. Now my firefox is 30 beta with only adblock plus and flash active. I read somewhere to disable hardware acceleration but it didn't help. I've been using firefox since I don't even remember, 0. something?? This is the first time I'm seriously considering change. Please, please help.


Submitted Crash Reports Report ID Date Submitted 4734912a-3f3b-4b16-bc96-c7ce169ff2fa 5/3/2014 12:05 AM bp-7e33f86f-7880-4c52-81da-d2d782140503 5/2/2014 11:59 PM bp-1a9cfb9b-40f1-4949-a845-b32b92140502 5/2/2014 3:35 AM bp-c594ead1-dbd2-4466-a817-ea1992140502 5/1/2014 11:39 PM bp-03690885-3e43-4f7a-a1f6-7a5222140502 5/1/2014 9:49 PM bp-7bc39222-25ae-4dd6-86d9-017dd2140502 5/1/2014 9:42 PM 84e53a4c-2db0-4562-b32b-a80f84daa9d2 5/1/2014 9:16 PM bp-7a653189-0797-4d52-aa01-b563e2140502 5/1/2014 9:13 PM bp-e3c182ba-6fc8-407b-bdc8-5c7a42140501 4/30/2014 11:02 PM bp-5c18feff-34da-41ee-aaf3-70c1c2140430 4/29/2014 10:31 PM bp-ea409f81-5747-4389-820c-f95fa2140429 4/29/2014 2:38 AM bp-9fb55881-0e91-47f2-a671-13fc32140429 4/29/2014 2:17 AM bp-1088bb06-62ea-41de-b5b2-6d10a2140429 4/29/2014 2:17 AM bp-69e5a59b-0e19-4617-a23d-fb9c52140428 4/27/2014 9:59 PM bp-fb878fa1-0ea7-45cf-95d7-450f32140427 4/27/2014 12:46 PM bp-dc2c5fdd-7ee0-440a-984e-da8cd2140427 4/27/2014 12:44 PM bp-94c518ef-e659-4e85-b144-029fa2140427 4/27/2014 12:44 PM bp-697d71dd-0422-4678-80fc-29de62140427 4/27/2014 12:36 PM bp-343618ff-0191-483d-a2ec-93d562140427 4/27/2014 9:09 AM bp-fce88d8a-40c6-4584-9be3-e26132140427 4/27/2014 8:43 AM

Asked by Afya 6 år siden

Last reply by guigs 6 år siden

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The I-do-not-like-Firefox-29-layout topic

(For Forum Moderators: Please read /forums/forum-moderators/710264?last=59300) Moderators, please read first before closing/removing this topic right away? To those want… (læs mere)

(For Forum Moderators: Please read /forums/forum-moderators/710264?last=59300)


Moderators, please read first before closing/removing this topic right away?
To those wanting to react here on this topic: please, also read ;)
Since my original posting https://support.mozilla.org/en-US/questions/997009 was closed because one of the moderators felt it was going off-topic (although it was red a lot and had 131 "have-this-problem" in just a few days), here a kind of re-opening but on-topic.
Why? Because I feel we have the right to express our feelings on this major change. And publicly there is actually only this forum where that can be done on the Mozilla.org domain.
Sure, the change is there and we have to live with it (if we choose to). But that doesn't mean we can not have our voice here because after many, many years of supporting FF with our use, we suddenly are facing a layout we were always running away from.
So yes, that can cause ranting and so on (within the forum rules of course) because people feel strongly about there beloved browser.
(edit rules link note the whole topic is ordinarily outside the scope of the forum ... Posts in the Mozilla support forum must be either questions about the use of Firefox, ... Users who post about things other than Mozilla support will be directed to an alternative discussion place .... . ~J99)

Plus this way you can centralize all the negatives here instead of a lot of separate postings about the same subject ;)
To the people reacting here in this topic: there is only 1 real way to let Mozilla itself know how you feel on the new lay out and that is not through this forum. The way is to go to https://input.mozilla.org/feedback/ and let it know there.
edit You need to use a supported Firefox to post Feedback so that will soon not be possible from Fx28 2nd edit. I was wrong feedback works with any version of Fiefpx now~J99

And I think when that is done in normal words (so no f*ck you rants and so on) and suggestions, then maybe, just maybe, it has some effect.
Also, there is an Mozilla support page with info on how to get the "old look" back, see How to make the new Firefox look like the old FirefoxBut it will only partly restore the old look, certain FF29 things can not be changed.

And yes, I myself am back to Firefox 28 which is not supported or suggested by Mozilla because it has things (bugs and security) that are not fixed in it. (Edit Please use Official downloads if you must downgrade links in Install an older version of Firefox and the growing list of exploits you will open yourself up to is listed here: https://www.mozilla.org/security/known-vulnerabilities/firefox.html ~J99)

I am not suggesting or advertising to others to do the same. It is a risk I am willing to take and only say it is an option.
edit My reason to go back to FF 28 is because that version still has the intuitive feel and look Firefox one was praised for. With a logical lay out and a good way to simply customize it (also in about:config).
For those who say/think "Come one man, stop whining! Grow up and just accept that Firefox has to go with its time!", to them I say: nope ;)

First edit Modified May 10, 2014 7:54:58 PM BST by John99
2nd: re feedback

Asked by meegja 6 år siden

Answered by meegja 6 år siden

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If I disable my master password and enable sync of my passwords, how are they encrypted? What is my encryption key?

In the new sync feature I can select passwords to be synced but then I need to disable my master password. How exactly are my passwords stored and encrypted when I sync … (læs mere)

In the new sync feature I can select passwords to be synced but then I need to disable my master password.

How exactly are my passwords stored and encrypted when I sync them? I want to be in control of the encryption key that encrypts my passwords. I don't feel that the security solution for storing my passwords in the sync solution has been adequately explained to me.

I'm considering getting lastpass instead.

Regards, Daniel Hegner

Asked by da9l 6 år siden

Last reply by cor-el 6 år siden

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How to stop the FORCED Firefox 29 update?

I am testing with Palemoon and so on but for now I still have Firefox 28 and that is what I want. I did disable everything to prevent the automatic updating (Advanced / U… (læs mere)

I am testing with Palemoon and so on but for now I still have Firefox 28 and that is what I want. I did disable everything to prevent the automatic updating (Advanced / Updates / Never controle). In about:config is also says: app.update.service.enabled = false app.update.auto = false app.update.enabled = false app.update.silent = false Yet Firefox 29 keeps on being forced down my throat? Now again: I get a little pop-up saying that version 29.0.1 is available and downloaded. And when checking under Help / About Firefox it says I have to restart Firefox to do the update? And sure enough: I close Firefox 28 and start it again and it is updating to version 29. And this is not an incident: when searching for it, many people have the same problem. So, how to stop this forced update?

Asked by meegja 6 år siden

Answered by John99 6 år siden

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Firefox crashes almost everytime I try to attach a document. Why?

I Just got a new Dell XPS Dimension PC w/Win 8.1. It didn't have Firefox, so I downloaded it (version 29.0.1). Nearly every time I try to attach a document, e.g., a phot… (læs mere)

I Just got a new Dell XPS Dimension PC w/Win 8.1. It didn't have Firefox, so I downloaded it (version 29.0.1).

Nearly every time I try to attach a document, e.g., a photo, or other file, Firefox crashes. The crash occurs when I double-click on the directory and/or folder that has the document I want to attach. I have submitted over half a dozen crash reports the last few days.

Instead of double-clicking, I tried simply clicking once on the OPEN button that appears when I ask to attach a document. This reduced the frequency of crashes, but, did not eliminate them.

The crashes have occurred when i was attempting to attach a document to an email in yahoo mail. The crashes have also occurred when I was attempting to add a photo to a news article i was writing for Examiner.co using their publishing tool.

I just switched from Windows XP. Firefox NEVER crashed when i was trying to do this in XP.

I tried to duplicate the problem in Internet Explorer 11, which came with my PC. I have not been able to duplicate the problem with Explorer.

What is going on?

Asked by maccifj 6 år siden

Answered by Moses 6 år siden

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Restore previous session doesn't work, and if browser gets restarted (eg installing an extension) all tabs get lost...

Using FF 29.0 or 29.0.1, session storage seem badly broken. All commands for restoring previous sessions are disabled (whether or not they are from an extension), and eve… (læs mere)

Using FF 29.0 or 29.0.1, session storage seem badly broken.

All commands for restoring previous sessions are disabled (whether or not they are from an extension), and even when the browser gets restarted (for example when an extension is installed or updated) all the sessions get lost: I click Restart in the extensions tab with 10 different tabs opened, and the restarted Firefox window contains NOTHING but the default startup page (on which, by the way, the search box doesn't work at all).

Before someone asks, I've already tried all the standard suggestions:

1) Tried with a new empty profile with NO extension at all 2) Tried deleting ALL profile info, uninstalling FF, then reinstalling and using the default empty profile with NO extensions whatsoever

And the problem is still there: session storage does not function (sessionstore.js doesn't get created).

The only thing that solved the problem was reverting back to FF 28, which I have done.

(By the way, this bug led me to discover another thing which I consider a total ergonomic failure: in FF28 the "check for updates" button in the about dialog MUST be called in another way: this button DOES NOT check for updates, it INSTALLS updates! In fact, if clicked, it does not check and tell me if a new version is available: if the new version is available, having clicked "check" is interpreted as "Download and immediately install the update", and NOTHING can be done to stop this when clicked; even closing FF results in the updated version being installed as soon as downloaded, and the only way to get back to the previous version is to download the specific installed from mozilla and reinstall it! This is NOT a version check, this is a forced update a la M$!)

Any other suggestion form the experts?

Asked by ShoresOfNowhere 6 år siden

Last reply by elMau 5 år siden

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Why does plugin check show me an 'unknown plugin' with no description?

I check to see if my plugins are up to date. The response includes two entries labeled 'Unknown Plugins': Plugin Status Action [blue lego brick] Intel web comp… (læs mere)

I check to see if my plugins are up to date.

The response includes two entries labeled 'Unknown Plugins':

Plugin Status Action

[blue lego brick] Intel web components {...} unknown [? Research] [blue lego brick] {this field is blank! ..???} unknown [? Research]

The first is bad enough: if it's 'Intel', how can it be 'unknown'?

... but the second is worse: how can one 'research' an 'unknown' something where there is no text description about it?

Thanks for listening.

Asked by pendantry 6 år siden

Last reply by pendantry 5 år siden

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"Unlink this device" hangs when attempting to set up new sync

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options >… (læs mere)

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options > Sync > Unlink this device. That displays a very large dialog box with just one very short statement on it which reads "Determining your account status ..." Apparently, that task takes a very long time indeed because I've let it sit there for two days, and it's still determining my account status. I can click OK or Cancel, and the dialog box will go away. Then, if I go back to Settings > Options > Sync, it doesn't even give me a chance to tell it I want to unlink. Instead it goes directly to the dialog box stating that it's still determining my account status.

I would very much like to be able to sync Firefox across a couple of computers. Is there any way to do that?

Asked by LarryTX 6 år siden

Last reply by guigs 6 år siden

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Remove/Delete old, inaccessible sync device from account.

Hello, I am a bit of a tinkerer and a tech junkie. However, I still find sync to be a very useful and handy tool, and have it applied to all of my devices (tablets, phone… (læs mere)

Hello, I am a bit of a tinkerer and a tech junkie. However, I still find sync to be a very useful and handy tool, and have it applied to all of my devices (tablets, phone, multiple computers). Due to my never-ending quest to make things better, though, I am frequently changing OS'es and uninstalling apps/rearranging registries on many of these devices, so I often find myself needing to reinstall firefox (and thus re-sync).

The only problem here is that sync recognizes each new iteration as its own separate device, even though a vast majority of them cease to exist entirely and are gone forever. This makes my "Tabs From Other Devices" page a huge pain to access, as most of the device names are the same and a lot still have active pages in them.

How would I go about deleting these old accounts from my sync account? Changing my password does no good at all, as since the devices cannot access the server any longer they are still present in my database, and as such are still annoying. Any help is appreciated!

Two pictures of the problem is as follows. As you can see, there are many apparent duplicate devices: http://imageshack.com/a/img14/5290/a29b.png http://imageshack.com/a/img59/6697/6sp4.png

Asked by ColeHardTruth 6 år siden

Answered by bradavon 5 år siden

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I keep getting a popup every time I use Firefox. It's extremely annoying.

I get a popup all the time whenever I use Firefox. The site is http://www.hpdtsr.com/sc?p=YTIwMzA2Njc2NzSTPc8lsh8UKaXKm%2FEbKP8c8ybv6hzduqlDbO%2FlZCqwEdeyFLFcdtXuOJO8GklJ… (læs mere)

I get a popup all the time whenever I use Firefox. The site is http://www.hpdtsr.com/sc?p=YTIwMzA2Njc2NzSTPc8lsh8UKaXKm%2FEbKP8c8ybv6hzduqlDbO%2FlZCqwEdeyFLFcdtXuOJO8GklJwZgL3JUpiT%2F07N7eN7xgalTzX7D56AumegX9fGqLoEsCKDvNI%2FEeMJshOuIA51pAHFGf31a8tY4SBCSNzVJl5M9NbeZYmMezwTsxk1ydeMIV4HoyjAlnHUasyrURf9jwqkrCnTA3b6A8mAIDRyvJSw0QWD8TgKdARMIyIBoDvtxqNNr%2FxLCvF2%2BETGEvmPUTeAX4We7CA9z3Ssytys6Gim5N2d7%2F5DJexDMVKkT%2FCYOyImBplrWr4NHaD8R8fyoETOSO%2Fxy%2BOGJ72WXbhtKw5Oo66AiY6HRKpnsDxDbUtWL7Xw%3D%3D&t=1 The most annoying part is that it has a message that says it cannot find the website. Why am I getting a popup for a website that my browser cannot even find?! I have tried EVERYTHING I know to do. I've cleaned out my cookies, installed malware, and I've been on this site several times, trying whatever I think will help. NOTHING has. I do know, however, it only happens on Firefox. It does NOT happen on Explorer or Chrome. If I cannot resolve this, I suppose my only option is to use one of those instead.

Asked by cashewnpeanut 5 år siden

Answered by guigs 5 år siden

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Can't sync.

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a smal… (læs mere)

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a small window in the right corner that says Sync Enabled: Firefox will begin syncing momentarily. And it has been that way for 10 minutes. It never indicates it is syncing.

On the Windows 8.1 computer, I cannot determine whether the sync account is the old one. There is no sync option in the menu button. When I go to Tools/Sync Now nothing happens. Under the options/sync tab there is NO option to Unlink this device.

So I can't tell if I have the old sync program and couldn't unlink if I did. Meanwhile, nothing happens on either computer when I choose Sync Now.

Asked by bobgri 5 år siden

Last reply by guigs 5 år siden

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my website wont display right on firefox

Hi my website wont display right on firefox, website is www.nexu.co.il in chrome and IE it works very well, only at firefox i have this issue \= what is the problem … (læs mere)

Hi my website wont display right on firefox, website is www.nexu.co.il

in chrome and IE it works very well, only at firefox i have this issue \= what is the problem

Asked by munky123 5 år siden

Last reply by the-edmeister 5 år siden

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I can't find a way to fully delete my history from the location bar

I have recently deleted my history, but in the location bar, all my history keeps coming up. It's deleted from the history toolbar, because it only says today. The locati… (læs mere)

I have recently deleted my history, but in the location bar, all my history keeps coming up. It's deleted from the history toolbar, because it only says today.

The location bar include my bookmarks, and the history that I've deleted and it's as if I haven't deleted my history at all.

Strangely, in Options - Privacy and Location Bar, if I choose suggest: History, it doesn't come up with any of my deleted history, only from today. If I choose Bookmarks, it only comes up with the bookmarks. However, when I use History and Bookmarks, it comes up with all my deleted history. I would like to use the History and Bookmark option.

How can I make it so that Firefox doesn't remember any of my previous history at all and use the History and Bookmark option for the location bar?

Asked by DarlingCream 5 år siden

Last reply by cor-el 5 år siden

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Youtube crashes windows

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to brea… (læs mere)

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to break my entire desktop. This only happens with Firefox. Also, YouTube is much slower to load on Firefox, which will most likely make Windows 8 crash more often.

Asked by SuddenNonsense 5 år siden

Answered by SuddenNonsense 5 år siden

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All icons spontaneously disappeared (reload, home, bookmark folders, exes in tabs, favicons)

I'm running the latest version of Firefox (as of 3 Oct 2014-- can't check which version because I can't figure out which button to press-- see question) on Windows 8.1. I… (læs mere)

I'm running the latest version of Firefox (as of 3 Oct 2014-- can't check which version because I can't figure out which button to press-- see question) on Windows 8.1. I haven't closed the browser but suddenly ALL icons have disappeared. If I click on the blank spaces, the functions will still work (e.g. I can still close a tab), but I cannot see the following: Reload, Home, etc. buttons; Bookmark folder icons; Any of the icons in the Settings tab; Exes in the upper right-hand corner of the tabs; Favicons.

Asked by sagha 5 år siden

Answered by cor-el 5 år siden

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Some videos on YouTube are not working

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with o… (læs mere)

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

Asked by United123 5 år siden

Last reply by guigs 5 år siden