Firefox Community Forum

Hello Firefox Support Team,

I am facing an issue with Firefox Sync. I have logged in using the same Firefox account on my new device (or after reinstalling), but my bookmarks, saved passwords, and other synced data are not appearing.

I have tried signing in again, checked my internet connection, and confirmed that I am using the correct Firefox account. Despite this, nothing is syncing.

Please help me restore my synced data. I would really appreciate your support.

Thank you, Shubham Sen

Hello, I have a question and don't know how to fix it. Is there any ways to have similiar shortcuts in home page in my all devices, because by syncing it doesn't help. Unfortunately I don't want to add all shortcuts manually.

Hi! I recently lost my old laptop and I'm trying to setup my new laptop without a backup. I was logged into my mozilla account on my old browser before I lost it, but I'm not seeing any of my old tabs, bookmarks, and extensions from my old browser syncing to my new browser. Is there anything I can do to retrieve this data without having access to my old laptop? Thank to anyone who can help!

I recently switched to a new laptop and signed in to Firefox Sync. Bookmarks and passwords restored fine, but tabs didn’t reopen. I had important pages saved from sites like medithrivehub.com for product research, and I really need them back.

Is there a way to recover synced tabs that didn’t show up automatically? Any help would be appreciated.

I have Firefox on 4 separate devices (Windows 10, Windows 11, Linux Ubuntu derivative x 2).

For the last 2 weeks, every time I open Firefox, the recommended stories are active. I go into settings, turn off the setting and it behaves correctly for that session. However, when I open Firefox on a different device, or the next time, recommended stories are showing once again. I like and want a clean, minimalist interface, and expect Firefox to honour my settings.

Thank you.

Lately I installed a new PC, and tried to download FireFox and sync my data. But my data seems like a few years ago, not as new as another PC I have now. I'm sure I have logged in with same account on them, how's this happend?

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

I have Firefox on my desktop and my laptop (and my phone). I just spent hours on the laptop updating new passwords, deleting duplicates and entries that were not relevant. Went from over 500 to 471 entries. Feeling good! Today I did work on the desktop and noticed the desktop password list had not sync'd to the laptop, and had 493 entries, all of which had the old/original passwords. Feeling a little suspicious about that the account had not sync'd. I had to log into and reset the password for my business email (which I had not changed the password for previously). When I updated that in the password list on my desktop, I had a moment of dread thinking that might be a problem, having updated each different computer's password list without a proper sync. Well, I went right down to my laptop and my worst fear was confirmed. All the updating I had done the prior week was overwritten by the desktop (old) password list. All of the old duplicate entries and irrelevant accounts are back.

Apparently the sync only is working in one direction??? Is there a solution to this please????

My Windows PC laptop has stopped syncing bookmarks from my android phone, even though I set them up to sync with each other. The syncing suggestions under Firefox support for syncing do not match with the options on my laptop or android phone.

Hello, I had checked the option to open all previous tabs at every startup of firefox. Then I logged in to my account, which evidently had in the previous settings of the previous browser that option disabled. Guess which configuration held the priority to impose itself. Why the old one of course. So I lost most (why not all? I can't tell) of my tabs. The recovered ones were recovered through ctrl+shift+t. Thank you.

just setting up new PC . I have been using firefox for many years across a dozen different devices . Usually I dont have problems but firefox on this pc is not working correctly

I recently got a new PC, and all my information was erased from it. I thought it wouldn't be a problem, as I expected to get everything back by logging into my account. However, after trying to sync my account for hours and searching on Google and YouTube for solutions, none of my information has returned.

When I contacted the person I bought the PC from, he said he couldn't help because I had forgotten to do something, possibly related to a Firefox update. I'm devastated and was hoping someone here could help. Is there a moderator or administrator who could assist with account recovery?

Hi I have mozilla running as primary for my imac and my 2007 macbook pro that is dying. I've just got a macbook air to replace the macbook.

The imac and macbook pro share th account and passwords just fine. I try to put the correct password into the air, it says incorrect password.

Fine. I do a whole 2 step authentication for resetting the password. Sign in on air. Now macbook pro is saying incorrect password. Fine. Put the same password in, it now says incorrect password.

Every time I change the password on the account, one of ht computers accepts it, the other does not.

I realy just need 2007 to work long enough to get the junk I need off it, and then it will be retired. Fine. But I cannot get the macs to all agree that the password for mozilla is the password-- even tho it's the correct password, says incorrect.

I haven't checked the imac, but knowing my luck it will now say i'm logged out cos incorrect password.

All I want is to sync the mozilla account for all three computers (before I reset this 2007 one and then recycle it).

Help would be appreciated for this luddite. thank you!

I use Firefox on many computers in many locations and they all use the account sync feature. However, at one location, a school, there's a filtering system in place called Securly. To get through the school filters, you have to download a certificate and install it. I do that, and web browsing works fine. But, syncing does not work. It's as if the syncing feature doesn't use the installed certificate. So, to sync, I have to use my phone hot-spot from time-to-time. It's a big pain, however, when I've set or changed a password at the school and expect it to be available in all my other computers but I've forgotten to do the manual sync before I left. Is there a way to get the sync process to use the installed certificate?

Thanks!

-Farren

I upgraded to Windows 11 yesterday. I have always been logged in to Firefox with my email, so I thought the bookmarks will come back once I log in on the new windows, but that didn't happen. Some of these bookmarks are work related, so they're fairly important.

Although I'm using the same email, my profile picture is gone too—replaced with a default one. (Not AI generated sentence. I just like using Em dashes)

What could have happened and what can I do to get my bookmarks back? I appreciate any suggestion you can give me.

Thank you in advance.

I've signed in and synced everything from my iphone to my windows computer. When I go to the sync tab view on my computer, it says that my iphone isn't connected. On my iphone I can see the tabs that are from my computer, though. I'm not great with technology so this may just be a simple thing that I'm missing. Would appreciate any help :)