Viser spørgsmål med mærket: Vis alle spørgsmål

One-time use codes not working for login

I cannot login to my account (had to open a new one to even post this post..). I do not have my authenticator app since my phone broke. I do have the "One-time use codes"… (læs mere)

I cannot login to my account (had to open a new one to even post this post..).

I do not have my authenticator app since my phone broke. I do have the "One-time use codes" which I saved. But, alas, how to make them work?

For some reason I was not presented with the "step 2"-code when I reset my authenticator the last time...

I will now be rude: Should I just give up on my Firefox account, and thus Firefox, and go straight back to Chrome (which does not have this problem)?

Stillet af daniel230 for for 3 måneder siden

Seneste svar af cor-el for for 3 måneder siden

Attempting to use deleted Secondary Email for NEW account.

I deleted my Secondary Email from my Firefox Account so I could use it on a new seperate account but when I try to Sign Up it tries to log me in instead and says I can't … (læs mere)

I deleted my Secondary Email from my Firefox Account so I could use it on a new seperate account but when I try to Sign Up it tries to log me in instead and says I can't sign in with a secondary email. I there a set time I have to wait before I can reuse the deleted email or will someone at Mozilla need to fix this for me ?

Stillet af Michael Walker for for 1 måned siden

Seneste svar af Dropa for for 1 måned siden

  • Arkiveret

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (læs mere)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Stillet af Pouryanno for 2 år siden

Seneste svar af Dale for 1 år siden

  • Arkiveret

Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (læs mere)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Stillet af Hanofahrer for 2 år siden

Seneste svar af Kris for 1 år siden

  • Arkiveret

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (læs mere)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Stillet af adamsterbinszky for 2 år siden

Seneste svar af Kiki for 1 år siden

  • Arkiveret

Firefox Passwords

Dear Sir/Madam, I have had to rebuild my PC came to login to my Firefox account to view my bookmarks, stored passwords and there is nothing showing. I know the informatio… (læs mere)

Dear Sir/Madam,

I have had to rebuild my PC came to login to my Firefox account to view my bookmarks, stored passwords and there is nothing showing.

I know the information has been syncing.

Can you please have a look.

Stillet af darren.wallbanks for 1 år siden

Seneste svar af Mr Bates for 1 år siden

  • Arkiveret

How can I connect using Firefox

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox? (email address removed b… (læs mere)

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox?


(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Stillet af 2weight34 for 1 år siden

Seneste svar af kajojajo245 for 1 år siden

  • Arkiveret

User profile

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), o… (læs mere)

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), or are they safely stored with Firefox? Will they reappear when I install Firefox on the new computer?

Stillet af ajstiebel for 1 år siden

Seneste svar af cor-el for 1 år siden

  • Arkiveret

"Sorry. We’ve locked your account". -> How do I reopen my account?

Hi I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email acc… (læs mere)

Hi

I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email account again: xxx@sol.dk - but how do I unlocke it, so that I can sync my stuff to my new, re-installed firefox browser??

When I press the link 'let us know' (see photo), I'm redirected to this page: https://support.mozilla.org/en-US/ And I'm stuck, I can't seem to figure out how to solve this..

Hope you can help me! Kind regards

Stillet af blomstergirl for 1 år siden

Seneste svar af cor-el for 1 år siden

  • Arkiveret

GOOGLE ACCOUNT LOG OUT ITSELF

GOOD AFTERNOON EVERYONE....MY GOOGLE ACCOUNT LOG OUT ITSELF WHEN I CLOSE THE BROWSER THOUGH ALL SUCH PASSWORDS ARE SAVED AND BOOKMARKED....WHEN I REOPEN THE BROWSER I NEE… (læs mere)

GOOD AFTERNOON EVERYONE....MY GOOGLE ACCOUNT LOG OUT ITSELF WHEN I CLOSE THE BROWSER THOUGH ALL SUCH PASSWORDS ARE SAVED AND BOOKMARKED....WHEN I REOPEN THE BROWSER I NEED TO LOG IN INTO MY GOOGLE OR YOUTUBE AGAIN...IT'S HAPPENING FOR A MONTH....BEFORE THAT MOZILLA WAS MY FAV BROWSER.....IT'S SPEED HAS LOWERED DOWN TOO.....GIVE ME SOLUTION TO MAKE IT REMEMBER MY GOOGLE LOG IN PLEASE...

Stillet af PUNEET GOYAL for 1 år siden

Seneste svar af FredMcD for 1 år siden

  • Arkiveret

acound hacked

HI someone hacked my firefox acount. he make a new connect device from unknown place no ip no town. i have saved several pass. emails banks exchangers facebook instagram … (læs mere)

HI someone hacked my firefox acount. he make a new connect device from unknown place no ip no town. i have saved several pass. emails banks exchangers facebook instagram and to many others. already got emails someone try to connect on with my pass new devices everywhere. what should i do??? i changed my pass with some very strong pass.but already hacker sync 8 hours ago...

Stillet af greekdeejays for 1 år siden

Seneste svar af FredMcD for 1 år siden

  • Arkiveret

Browser setup issue with a new computer

Downloaded the browser to a new computer, attempted to login, was met with whole bunch of username , accounts, passwords, this and that, tried all and it seems I'm diggin… (læs mere)

Downloaded the browser to a new computer, attempted to login, was met with whole bunch of username , accounts, passwords, this and that, tried all and it seems I'm digging the hole deeper.

Stillet af Zeze Andjr for 1 år siden

Seneste svar af FredMcD for 1 år siden

  • Arkiveret

Locked out of my account for no reason

Hi, Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous mes… (læs mere)

Hi,

Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous message: "The confirmation email we sent to xxx@gmail.com was returned and we’ve locked your account to protect your Firefox data"

That is not true. I am receiving emails just fine and I never lost access to my email account.

Help please!

Stillet af MomoAmin for 1 år siden

Seneste svar af jscher2000 - Support Volunteer for 1 år siden

  • Arkiveret

Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (læs mere)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Stillet af alokminesh for 1 år siden

Seneste svar af jscher2000 - Support Volunteer for 1 år siden

  • Arkiveret

Signing in to sync on a new computer failed because gmail is currently down

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail addr… (læs mere)

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail address). Now I'm locked out of my account with no way to get back in. Help!

Stillet af mamorrow for 1 år siden

Seneste svar af jscher2000 - Support Volunteer for 1 år siden

  • Arkiveret

confirmation email at Sync Login

I have a new windows 10 laptop i just installed firefox as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not g… (læs mere)

I have a new windows 10 laptop

i just installed firefox

as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not get the email ( i checked spam )

i retry to enable sync and i get :

The confirmation email we sent to ***@***.*** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

my email is working i did test and its working fine

how do i get sync to work?

Stillet af guaasamo for 1 år siden

Seneste svar af jscher2000 - Support Volunteer for 1 år siden