Firefox Community Forum

Hi, I have used Firefox regularly for years to login to my sjsu university account (google workspace) with the DUO security software. But for several days now I have been unable to login: I get "Unable to sign in" error message. At first I thought the system was down, but it's been days now and I can use other browsers to login just fine. I have cleared my cache completely and restarted the computer several times (Dell XPS laptop with Win10). Even weirder, I can login fine with Firefox on my other PC laptop (Win 11).

Can you please help?

Recently, Firefox has been blocking and/or not loading certain page elements on some websites. Canva and Google Teachable Machine (GTM) are the only site I've noticed having issues as of now, but I assume there may be others. Canva loaded perfectly fine in the past, but recently it has stopped loading the images of most graphics. (See included images) I have disabled all extensions; deleted cache, cookies, and site data; reset firefox to default settings, "Refreshed" firefox (the alternative option given when trying to uninstall it), restarted my PC, ensured firefox is up to date, and ensured my settings do not block cookies. I'm at a loss as to what is causing this issue. Both Canva and GTM display different reasons for content not being displayed, but I have a hunch that their issues are related. I have confirmed these sites load correctly on other browsers. I only experience these issues on firefox (both regular and developer edition). All suggestions and advice are appreciated, Thanks!

Some common errors on Canva that I see: Failed to load ‘https://media-public.canva.com/t_gKw/MAFSBct_gKw/1/s-1.svg’. A ServiceWorker passed an Error Response to FetchEvent.respondWith(). This typically means the ServiceWorker performed an invalid fetch() call. hjfept.27f97ba74f48070c.js:69:315

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://media-public.canva.com/t4BYI/MAEcE3t4BYI/1/s.svg. (Reason: CORS request did not succeed). Status code: (null).

Below is some info for trouble shooting: {

     "name": "Web Compatibility Interventions",
     "version": "136.7.0",
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "WebCompat Reporter",
     "version": "2.1.0",
     "id": "webcompat-reporter@mozilla.org"
   }
 ],
 "experimentalFeatures": [
   [
     "experimental-features-auto-pip",
     "media.videocontrols.picture-in-picture.enable-when-switching-tabs.enabled",
     false
   ],
   [
     "experimental-features-ime-search",
     "browser.urlbar.keepPanelOpenDuringImeComposition",
     false
   ],
   [
     "experimental-features-webrtc-global-mute-toggles",
     "privacy.webrtc.globalMuteToggles",
     false
   ],
   [
     "experimental-features-media-jxl",
     "image.jxl.enabled",
     false
   ],
   [
     "experimental-features-css-masonry2",
     "layout.css.grid-template-masonry-value.enabled",
     false
   ]
 ],
 "application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 10.0 26100",
   "version": "136.0b3",
   "buildID": "20250207091649",
   "distributionID": "",
   "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:136.0) Gecko/20100101 Firefox/136.0",
   "safeMode": false,
   "memorySizeBytes": 17087225856,
   "diskAvailableBytes": 198202675200,
   "updateChannel": "aurora",
   "supportURL": "https://support.mozilla.org/1/firefox/136.0/WINNT/en-US/",
   "osTheme": "",
   "pointingDevices": [
     "pointing-device-mouse",
     "pointing-device-pen-digitizer"
   ],
   "numTotalWindows": 1,
   "numFissionWindows": 1,
   "numRemoteWindows": 1,
   "launcherProcessState": 0,
   "fissionAutoStart": true,
   "fissionDecisionStatus": "enabledByDefault",
   "remoteAutoStart": true,
   "policiesStatus": 1,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": true
 },
 "processes": {
   "remoteTypes": {
     "gpu": 1,
     "webIsolated": 8,
     "rdd": 1,
     "prealloc": 3,
     "extension": 1,
     "privilegedabout": 1,
     "socket": 1,
     "utility_jSOracle": 1,
     "utility_audioDecoder_WMF": 1
   },
   "maxWebContentProcesses": 8
 },
 "normandy": {
   "addonStudies": [],
   "prefRollouts": [],
   "prefStudies": [],
   "nimbusExperiments": [],
   "nimbusRollouts": []
 },
 "legacyUserStylesheets": {
   "active": false,
   "types": []
 },
 "remoteSettings": {
   "serverURL": "https://firefox.settings.services.mozilla.com/v1",
   "pollingEndpoint": "https://firefox.settings.services.mozilla.com/v1/buckets/monitor/collections/changes/changeset",
   "serverTimestamp": null,
   "localTimestamp": "\"1739113028548\"",
   "lastCheck": "2025-02-09T17:01:58.000Z",
   "mainBucket": "main",
   "defaultSigner": "remote-settings.content-signature.mozilla.org",
   "previewMode": false,
   "collections": []

Unable to connect to my email account on Firefox. Enter Yahoo/ATT mail and receive a message Oops, something went wrong. Try again later but this has been over a week. I can use the Microsoft Edge to get my emails but I do not want to go between different browsers for my personal emails and business emails.

On many pages which require a captcha to proceed, the button to proceed is non-responsive. In more polite pages, I get a message e.g. "couldn't confirm captcha". Why does this happen and how can I get around it??? Tnx, Nir

Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge.

I periodically get the above displayed when I am trying to log on to some web sites, if I open another browser I can connect.

Can someone explain if and how I can get around this please.

Liebe Community, ich habe ein Problem bei der Nutzung von Apps, die eine Zwei-Faktor-Authentifizierung ermöglichen sollen (in meinem Falle enteAuth und OneAuth). Ich habe diese Apps probiert und komme mit beiden nicht zurecht, da sie alle 10-20 Sekunden einen neuen Code generieren, obwohl ich ja erstmal den von mir gescannten Code verifizieren muss. Der Mozilla Login sagt mir dann immer, der Code sei falsch. Dabei wollte ich eigentlich nur Themes gestalten hier im Online-Editor. Liebe Grüße Sven

Dear community, I have a problem when using apps that are supposed to enable two-factor authentication (in my case enteAuth and OneAuth). I have tried these apps and can't get along with either of them because they generate a new code every 10-20 seconds, even though I first have to verify the code I have scanned. The Mozilla login then always tells me that the code is incorrect. I actually only wanted to design themes here in the online editor. Best regards Sven

I could play Zynga poker yesterday. but today I get this message.Having issues? Try the following troubleshoot tips:

Enable WebGL:

  Type about:config into the address bar and press ENTER
  Search for webgl.disabled compatibility
  Ensure that its value is false (any changes take effect immediately without relaunching Firefox) 

I checked setting was false.