Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?

Hello... I'm running Firefox on MacOS Catalina 10.15.7 on a 2013 MacBook Pro model A1502. It's been working great, but I just updated to Firefox 147.0.4 and I'm seeing an issue that I can't seem to attribute to anything else but the update.

The issue is that when I login to websites... Amazon, Pirate Ship, Venmo, etc... the sites keep saying that I entered the incorrect password or login. I've been using the same login info for a number of months without issue. I even tried to reset and change the password, but they are not recognizing the new password. I've tried different emails... I often have multiple accounts, one for my business and one personal... but they all have the same issue.

Again, these are sites I have been going to regularly for a while, and the issue only recently started after the most recent update.

Thank you. Paras.

When I use my computer, Firefox continually pops up telling me to sign in, even though I am already signed in. I have tried logging out and it won't log out. Can anyone tell me what is happening and give recommendations on how I can stop this and sign out of my account?

I have forgotten the purpose of the green outline around the page's border. What does it do and how to turn on, after turning it off. Thanks in advance. Let me know if this is an extension or some other feature. Thanks, JJE

Hello,

My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but the email is working fine now — I’m currently receiving emails from Firefox.

I’m unable to log into the old account to resolve the issue or change the email. I have since created a new account (this one), but I would like to recover access to the original account if possible.

Could you please help me unlock it or advise on the next steps?

Thank you.

When I try to sign in from Firefox I get the message "Unexpected error". I can sign into my account online but only using Google to sign in. If I try to sign in to Mozilla directly, I get the same message.

I'm able to use my Passkey/keychain when using Safari to login in to other accounts on my Mac but, when I try through Firefox, I'm told I need to update my browser version. My version (149.0.2 (64-bit)) is showing as up to date. Do I need an Apple add-in and, if so, how do I get and install it?

Thanks