Firefox Community Forum

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this message when I try to restore.

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with the dots moving like it's searching for a site.

This question relates to version 134.0.2 (64-bit). This morning I started Firefox and found that many of my bookmarks were missing. On trying to restore from the program automatic backups, I get the repeated message "Unable to process the backup file." On examination, the files, while not in ASCII, appear to contain ASCII text strings recognizable from the bookmark descriptions. They are not, at least, empty. Unfortunately, I do not have an HTML format backup. Any idea why none of the backups work or what options I have? Thanks in advance.

Hi, i downloaded the recent update on 6th March, and it wiped out all my saved passwords along with the password manager, so i had to fill in the details for each visit and to each site i visited. Fortunately i did a system restore to a previous date and got all the details back, the firefox update returned but i cancelled it this time, Are you aware of this and if so are you correcting it, thanks, Malcolm.

Hello,

    I turned on sync on my home computer so I can reinstall windows. My work computer's firefox sync'd to those bookmarks and erased all my work bookmarks... is there a way to restore them? Thanks

Andrew

Bonjour, il semble, qu'après une mise à jour de Firefox, tous les marque-pages ont été effacés. Après exécution de la procédure de récupération des marque-pages, celle-ci ne fonctionne pas et indique : "impossible de traiter le fichier de sauvegarde". Je précise que je n'ai qu'un seul profil "par défaut".