Firefox Community Forum

The built in VPN worked great for me for a couple of months, but now whenever I try to turn it on, it starts with the "Get Started" screen, which takes me to a page to confirm my account. When I press continue the VPN button just goes back to the "Get Started" screen & the loop repeats. I've tried signing out & refreshing my Firefox installation but I keep getting the same result. Before it started doing this the button to turn on the VPN was appearing but would not react to clicks.

I just noticed the VPN option. Previously I used another VPN, not for privacy, but to give me a UK IP address so that I could access BBC videos which are normally available only if you are in the UK, and thereby get a UK IP address. I took only the free 1 day trial, not wanting for pay for it, and it worked. However with Mozilla VPN, I still get the message 'This content is not available in your location.'.

I'm trying to use the built in VPN. I'm signed in but it just keeps returning me to the same page. The VPN icon doesn't have a green tick - it keeps the little black cross next to it. What am I doing wrong?

I cannot get the free VPN to turn on. It keeps looping me back to sign in and then tells me to turn it on and then it loops back to the sign in and continues to loop

So, I'm not exactly sure what's going on. Whenever I try to turn on Firefox's built-in VPN, either it tells me I cannot connect and to try again in a few minutes, or it just does not respond at all. I know this is vague, but it's literally everything I can muster. I looked through the settings, and nothing there helped.

This what you said: "Today we’re introducing a free built-in VPN in Firefox, a new IP-protection feature designed to keep you even more private while you browse. We’re starting by offering an industry-leading 50 gigabytes of free VPN-browsing each month." But all I see are the paid options. I want to try before I (might) buy. After all, you constantly preach that we have to be careful & trying to be careful.

Hi, I got a message the browser was updated and a VPN option added. The instruction said there would be a button on the toolbar, there wasn't. It then said if not, go to customize toolbar and add the button. However, there wasn't a button to add from the selection. So what's up??

I tried the firefox VPN. I Followed the instructions at:

https://support.mozilla.org/en-US/kb/built-in-vpn#w_are-any-websites-excluded-from-vpn-protection

But no 'VPN' button appears when I sign in (I am in a valid country and was told about the VPN by my browsers update). I have tried restarting and checking the toolbar, but the VPN button that is supposed to be there is not.

I used the built in VPN, and now I either have to use private, or use a different browser entirely. I have uninstalled and reinstalled firefox, restarted both my internet and PC. I do not know what else to do.