Firefox supportforum

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the first site (my local newspaper) it stops recognising key strokes and mouse clicks. In fact, everything stops working.

I'm sending this through Chrome.

Any fixes?

Thanks, Stan Nikolic

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). Next one to try is updating Mac OS because I am one version behind. that being said, the update takes a long time and just wanted to see if anybody can quickly identify what may be the issue before upgrading Mac OS. It seems to mostly crash when clicking on a link or button.

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it (e.g. auto fill pop up when you focus an input, context menu pop up, drop-down menu for various Firefox actions in the toolbar, etc.), but it does eventually open with several attempts. Would greatly appreciate any help, thank you.

crash report ID: bp-f7262280-9bd9-4039-b407-d841c0210826

As the question says. I updated my Mac (2018 MacBook Pro) to the most recent OS (Catalina), I've uninstalled and reinstalled Firefox like 6 times, cleared my trash and any and all Firefox files, and deleted all profiles, made a new default one, and then deleted that one when it still wouldn't start, and restarted my laptop more than once. I cannot seem to get it to start no matter what I do! I've tried every fix I can find online. Every time I try to launch Firefox, it appears in the dash for a second and immediately shuts down. Trying to start in Safe Mode doesn't work either. Firefox used to work, but then I force quit it *once* because I was quitting all applications I wasn't using. Now it won't work at all no matter what I do. How do I fix this?

Honestly, idk how this started. None of my extensions are new. I didn't install any Apple updates (I'm on a Mac, data posted below).

I tried rebooting in safe mode, which worked. But now it's happening every other time I a window, and the only fix is to quit and restart.

Here's a screenshot so you can see more easily. https://www.dropbox.com/s/10xv6t0wvwo7z3j/Screenshot%202020-03-29%2009.56.11.png?dl=0 (also uploaded below)

As you can see, the open/minimize/close buttons are gone, and I can't click any of the extensions, type, open the Help sidebar, etc.

Hi, for the past week whenever I open Firefox (FF) it works normally for about two minutes, then slows, then causes my entire mac to slow and freeze. If I don't force quit FF quickly, my mac crashes. Once I force quit FF everything is fine. I've been using Chrome for the past week or so hoping FF would fix itself with an update but no go.

Anyone else having this issues?

Hello, wondering if anyone else can replicate this problem or knows a solution, as its quite alarming that opening a web page should cause the whole system to immediately shut down.

The web page (tbf, advert heavy clickbait nonsense) concerned is:

https://www.lep.co.uk/health/coronavirus/dont-be-a-dick-warns-lancashire-county-council-as-controversial-new-poster-targets-unmasked-shoppers-3498413

Opening in troubleshoot mode seems ok, opening in Safari seems ok, but normal Firefox results in the shut down as page is loading.

Brief info:

Mac Mini M1 2020, 16GB running Monterey 12.0.1

Name Firefox Version 95.0.2 Build ID 20211218203254

Mac error report:

panic(cpu 0 caller 0xfffffe0028b0d614): Too many alloc retries: 502, table:0xfffffe002c567560, type:1, nelem:1 @ltable.c:489 Debugger message: panic Memory ID: 0x6 OS release type: User OS version: 21A559 Kernel version: Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:24 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T8101

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

Hi, I've been experiencing quite a concerning bug (I hope) in which the Firefox Download Button Animation starts by it's self at random intervals with no warning whatsoever and no downloaded file in /Downloads.

Its been happening for a bout 2-3 weeks now I think and is beginning to worry me.

Thanks

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.

I received an error message warning of suspected malware when attempting to update a Firefox password using Dashlane and chose the block option. Now whenever I try to open Firefox I get this message:

The application “Firefox” can’t be opened.

I have tried reinstalling Firefox but it doesn't work. I do not know which app sent the original message, since I did not have Norton app blocking activated.

FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix!

MacOS Catalina.

Hi all, due to the sometimes quite rude tone in the german forum, I dare to ask my question here: Since the last update to FF 95.x a few weeks ago, I have this strange behaviour with some fonts, as e.g. Manrope, Lato and others (mostly from Google). Parts of the types are white (refer to the screenshot). I'm using Mac OS 10.15.17. Is this a known issue - and is there a remedy? Thanks so much, Martin

When I receive an email with an inline/embedded image, I only see the image's filename. When I insert an inline/embedded image into an email, I see the image, but once it is sent, only the image's filename is displayed within my email--the recipient is able to view the image as normal on their end. This image issue has not affected image searches or anything other than in Gmail using Firefox--I can see the images when using Google Chrome and Safari. Any advice or help is greatly appreciated!

Mac Catalina 10.15.7 Firefox version 81.0 64-bit No Extensions Add ons

  OpenH-264 Video Codec provided by Cisco Systems, Inc.
  Shockwave Flash (32.0 r0)
  Widevine Content Decryption Module provided by Google Inc.

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts?

MacOS Catalina 10.15.7 Firefox 88.0.1 (64-bit)

All recent Firefox versions have killer bugs.

A new one was actually trying to login here. The error message said 'Cookies must be enabled' and I couldn't get further. Cookies *were* enabled! I shut down Firefox, and re-opened, and all was then OK.

. Web pages with scripts are often completely blank. . Pop-ups are often blank. If not they often don't work, like (critically) Ebay login. . View source (CMD U) works for new pages. However doesn't update if the source page changes.

 I do use <CMD U> from the changed front page.

A silly one is that the keypress to 'Copy Link' was deviously 'A', but not shown. It has now changed to 'L' and still not shown. Why? I very much prefer Firefox, and all the many shortcuts are memorised (well bar 'L' (8-)# )

However I so often now have to use Safari or Chrome to get around the bugs. This is a pain as the interfaces are different, and specifically 'View Source' never has a shortcut key. They also have their own bugs!

Using Firefox, I am unable to share articles from The New Yorker's website to Facebook on my IMac. I get an error message that reads: "App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin. for permissions." I do not get this error message when I use Safari, only Firefox. There is no administrator as this is a home device, so what do I have to do on my Firefox settings to access permission?