Firefox supportforum

I updated to Quantum two days ago and I find it is very slow doing everything - typing in search box, scrolling, etc., even just closing the browser. I had no problems with previous version.

I have just installed Firefox 57 (Quantum) 64 bit on my PC and my Laptop (both Windows 10 (1709)).

On both my machines, Quantum displays pages appallingly slowly and often freezes, when no tabs or the settings menu can be selected and nothing else produces a response.

I cannot believe that this software has been properly tested on users' machines at their homes - its deficiencies would have been blindingly obvious. Their is clearly a huge problem here.

I was so looking forward to returning to Firefox but it is a complete disaster.

Please find a fix soon or I will have to uninstall Firefox, maybe permanently. It is useless to me in its present state.

Mike

Having an issue with the new Firefox Quantum version 57.0. Firefox hangs and while scolling lags. I have reset my settings and disabled all addons as well as a complete uninstall and reinstall but the problems persist. I have zero issues with firefox 56. I am running an Intel core i7 8700k with a geforce 1070 graphics card,

Today Firefox automatically upgraded itself. After the upgrade, it is incredibly slow. Home page never finishes loading. Tried a simple page (google,com) and that loaded but nothing would work. Could not type in search bar. Could not access any of the Firefox menu (ie: help or tools) The upgrade also occurred several days ago and did the same thing. I did a system restore to get back to the earlier version. But again the automatic upgrade has struck.

I have been a Firefox user for years and am amazed that an upgrade could be so terrible! As a result, I have switched to Chrome and will stop recommending Firefox to everyone/anyone until the problem is resolved. After 25 years in the IT business, I do not wish to spend several hours troubleshooting a problem caused by and "upgrade"! I will attempt to start Firefox every once in a while to see if the next "upgrade" cures the problem. Until then...

Goodbye Firefox!

George Pettigrew

New Firefox opens but will not connect, no error messages, and will not open "options". However if I boot to W7 "Safe Mode" runs OK. No problems with Internet Explorer or old Firefox.

Two days ago Firefox upgraded itself to 57 (Quantum). It worked fine, although without some add-ons that I depend on, and with a difficult-to-read color scheme. Tonight Windows updated itself and Firefox stopped working. The window minimized itself through a series of sequentially smaller windows until it was apparently just a few pixels wide and high. When I try to re-open Firefox I can OCASIONALLY get it to open a very small window and tried restoring it to its default state, but that didn't improve anything.

I'm running a Dell XPS 8700.

If you have any suggestions I'd like to hear them. I've been using Firefox for more than 10 years and I really like it, but this "upgrade" has been a fiasco for me. I'm currently using Edge, and I've downloaded Chrome which right now looks like my new browser.

Hi,

Last night when I turned on my laptop, Firefox automatically updated itself. Immediately, it was very, very slow, then stalled, and crashed. I reopened it a couple more times, but still the same. At one point, it locked up my computer. I restarted it with add-ons disabled, but that didn't help. I've also refreshed it, and that too didn't work. I've used Firefox for many years and have never had a problem like this. My OS is Windows 10 (64-bit) and the rest of the computer is working fine.

Thanks!

I cannot start Mozilla Firefox at all, no matter what I do. Nothing on the site so far has been able to help since everything assumes I can actually start it! The only thing that happens when I click Mozilla Firefox is a crash report, that's it. Nothing else, no screen flicker, no Mozilla appearing for a second or two, nothing but the crash report. I've been having this problem for about 4 days and haven't been able to fix it. The only thing I can think of is to completely uninstall Firefox (which I've been avoiding since I'd like to keep all my preferences if possible but it's looking more and more like I cannot).

Hi,

I upgraded my Firefox to 57.0 version today and now getting this error massage. I deleting the file profiles.ini and able to start the Firefox, but after closing it the error is constantly returning. I think that the problem is in the path to this file: C:\Users\Администратор\AppData\Roaming\Mozilla with word "Администратор" in it written in cyrillic letters. I tried to create new profile with path without cyrillic letters (with open firefox, because I'm don't able to start Poifiles Manager) and make it default profile, but Firefox don't remember my changes and after closing don't start again. This strogs my oppinion that the problem is in the word "Администратор". The previous versions of Firefox were understood russian, but the new version, I think, don't understand it. I have russian UI in Firefox. What i have to do now? (Don't tell me that I'm have to install the Chrome).

Best regards, Michael Shaphir

I'm ready to quit Firefox. I use Win 7 64 bit, have updated all my video drivers but to no avail, 57 continues to freeze. They supposedly made this faster and better but all I've had is problems. I'm not going to sit here and spend hours trying to diagnose something that worked fine before it updated automatically. What's the deal?

Firefox updated to Quantum and blows Win8.1 dual processor out of the water. Usage runs as high as 100% Here's a screenshot. I picked a dull website with no ads running etc. CPU usage spikes every few seconds and Firefox averages really high compared to Internet Explorer. Notice the regular spikes in usage don't correlate with disk usage so I don't think it's causing paging to occur. What has Mozilla done to Firefox to cause this?

The newest version for Windows 10 was just forced installed. Now it is terrible. Trys to open home page and dies. Comes back with Firefox not responding. After a while, it finally loads the home page. Your new version is going backwards in time. It is terrible. And I rely on Firefox for my internet connection and activity. I did your refresh and reinstall. Still garbage. Can I go back to the prior version? Your new version is horrible and I made no changes to any settings. Your force install happened and now it crawls to open up. HELPPPPPPPPPPPPPPPPPPPPPP Please

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - fully patched) the computer suddenly locks up. I get the spinning wheel. After I wait a while it might unlock but until it does all applications, Outlook, Word, everything that is open, is unavailable. Here is my latest Event Viewer message. (scroll down please)

Log Name: Application Source: Application Hang Date: 1/16/2018 2:47:59 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program firefox.exe version 57.0.4.6577 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1438
Start Time: 01d38ef36bb52ed8
Termination Time: 6
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: efdaccb2-e92d-457e-826a-e6e83b8b3175
Faulting package full name: 
Faulting package-relative application ID: 

I have gotten other messages in Event Viewer when the lock ups occur. They are this: Log Name: Application Source: Application Hang Date: 1/16/2018 10:03:42 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 95c
Start Time: 01d38ed407dd2159
Termination Time: 4294967295
Application Path: C:\Windows\System32\svchost.exe
Report Id: baf600bc-2efd-4305-ae78-2a35065dd46a
Faulting package full name: 
Faulting package-relative application ID: 

While the lockup is in place I might try to click something. Then I'll get the message in the attached graphic. Clicking "Do you want to end this process" with OK rarely does anything. This whole deal hoses my computer completely and forces me to reboot.

I've worked with Microsoft. The first time I did a complete reinstall of Windows 10. The second time I tried removing services with msconfig. Nothing is working.

Is this a Firefox problem?

Thank you.

Mike Gallery

After the update yesterday to Firefox Quantum, I can no longer use Firefox on my desktop. It is slow, it hangs and then freezes. I've tried everything in the troubleshooting section (profiles, drivers, refresh, fresh install, everything.) I am posting this message from...gasp...Microsoft Edge. I really hope there is someone who can help me, I really don't want to have to leave Firefox!

Autoupdated to v57.0 (64 bit). Now no border around window. Cannot move window on screen. Cannot expand/contract window size. Has top line (File, Edit, View......Help) but no controls in upper right corner to shrink, full screen, close panel. See jpg image

Symptoms: Very slow with very frequent freezing of Firefox 57.0 for up to 20 seconds.

Environment: Windows 10 Creators Fall 2017 Edition Intel HD Graphics 4000 Driver 07/04/2017 10.18.10.4653 - latest available.

Fixes tried: Disable HW acceleration webgl.disabled=true Neither worked

Tried MS Driver: Uninstalled device and deleted driver. Windows installed a generic driver.

• Firefox then worked normally.
• Generic driver is not an acceptable solution because it does not support the size of my monitor - it is a 4:3 window on a 9:16 display.

Reinstalled latest Intel driver - problem recurred.

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.

Since the last update Firefox doesn't work properly anymore, after one minute it stalls. I did fresh up, so all my adjustments are gone. But it still stalls. I have to forceclose firefox. And can start it again. as soon as I play a youtube film it stalls again, or google agenda, I allowed pop-ups, so at least it got started, but after doeing 3 things in it firefox stalls. Can I put it back on the version before?

I updated to Firefox57 and the web browser in now so slow it is unusable. I have tried refreshing and it did not help at all. Neither did safe mode. I honestly don't know what else to try. It took me five minutes to type this message in Firefox. Please help thank you.