Firefox supportforum

I I receive a "Secure Connection Failed" warning when trying to access a site that I know is trust worthy. The website is https://www.planet.snb.ca.

the error is as follows: "The connection to www.planet.snb.ca was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Ever since Firefox made Youtube videos only play in HTML5, no matter what quality setting I have on the video I'm watching, when I view the video on fullscreen it has low framerate. This problem does not happen with other video sites that uses Flash, like Twitch, Blip, or Dailymotion.

Is it software related to the browser or hardware related with it being HTML5?

When I was checking out Plug-ins and updating them, I was not prepared for the Adobe DC with Cloud and the other things it has to offer. The Adobe XI that I had contained my PDF files. When my Vista OS fell apart, I lost quite a few things. The only thing I do not like is that you cannot get the older version of Adobe back on the desktop unless you are an IT person, which I am not. I know it has to be on the hard drive. I have tried to download it, but it comes up this an error stating that Adobe DC is the version I want. I have a Dell Windows 7 Professional Inspiron 3847 2013. I just wish I could have my Adobe XI.

Unable to fix home page & searching hijacked (search.safefinder.com) I have tried all of the possible fixes available from the Mozila Firefox help website. I am using a Fujitsu Siemens laptop running Windows Vista. Firefox is set as my default browser. Google is set as my default search engine & I have removed all other search engines. I have now set firefox to open with a blank page as I am sick of the wrong homepage opening. I have resett firefox several times. I have deleted personal settings from Internet Explorer when in safe mode. I have resett my home page. I have checked the target of the shortcut in properties. I have used Malwarebytes, Microsoft malware scanner & other various malware scanners, but I do not want to pay to remove malware that I never wanted in the first place. I have run scans in safe mode, some malware was found which has been removed. I have tried to manually search for safefinder but can not find anything. I downloaded & installed Google Chrome & exactly the same thing happened with that so I have uninstalled it. I googled this problem & found that lots of people have the same problem. Please help if you can.

I am having a problem with Java and firefox. Any webpages that use Java either cause firefox to hangup(tabs are still clickable, and the window title changes but the page does not), or crash all together.(I can't even use the Detect Java app on their website, it just causes the hang, and never recovers)

I have tried uninstalling and reinstalling Java and Firefox several times in different orders and nothing has corrected the problem yet. Java does not work in safe mode either. I am running Windows 8.1 Pro, Java 8, 45, and Firefox 37.0.2. I suspect that it a problem with either my computer or settings in Firefox because I am not getting any popups asking me to allow/deny pages that want to use Java like I get with IE. But Java does not work in IE either.

If there is any other info I can provide please let me know, I'm going nuts with this trying to figure out the problem and I'm stuck.

I checked to determine if my plug-ins were up to date and a msg. appeared saying that I was not running the latest version of Firefox. I am running version 37.0.2, and do not know what this Firefox Setup Stub 38.0.exe is, nor why I should need it.

When I right click a link and select "open in new tab" and "open in new window" nothing happens. Also, nothing happens when I type a query in the search bar and press enter. I've tried restarting firefox in safe mode and disabling all add-ons but the problems continue.

Just starting to use Firefox after years on IE. Pandora works fine there. When calling it up here a message says to get a more recent version of Adobe Flash or upgrade to a more current browser. Both are still warm from being done, but the message still appears. What's the trick?

Firefox will not remember my passwords, the pop-up box doesn't appear. I have checked my settings, but I am unable to hook off the "Remember passwords for websites"-setting, it has a pale grey color. Does anyone know how to fix this?

Since the last week or so I get two audio streams when watching youtube clips. They have av small offset in start so it sounds like an echo. If I pause the video, one audio stream continues.

The problem can be avoided by reloading the youtube clip.

I have tried: Reset and reinstall Firefox. Started without Add-ons. Reinstall Flash

Specs: Windows 8.1 Firefox 37.0.2

I'm a web developer, and I've been working on creating a site ( http://mythicalslab.x10host.com/ ). On the site I have some javascript that handles displaying a div with a loading animation on it. In script html tags, I have two function defined, hideLoading() and showLoading() which respectively show and hide the loading animation.

If I go into the Javascript console in Firefox, and either type hideLoading() or showLoading(), the console says "undefined", but it still runs the function correctly.

If you want to check this put for yourself, go to my homepage ( http://mythicalslab.x10host.com/ ) and type showLoading() in the dev console, and you'll see it will run the function and show the loading animation, while saying it is undefined.

I'm unable to update Adobe Reader v 11.0.10 to the latest version on Mac OS X 10.8.5. I have gone to Adobe's website: https://get.adobe.com/reader/otherversions/ and tried to update Adobe Reader DC while following all the instructions on the adobe.com help menu. I go through all the steps listed on the help menu, and at the end of the installation, adobe.com says that the installation was successful. However, I know the installation must have failed because when I go to FireFox check plugins, FF indicates that my Adobe Reader plugin is vulnerable ("Status") and says under "Action" that I should update it now. Here is the link to the FF page where I check my plugins: https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update . On Adobe's website I noticed that my exact operating system 10.8.5 is not included in the drop down menu, so I chose Mac OS Intel 10.8. I'm unsure if Adobe Reader's update failure is due to adobe.com's lack of an update for Mac OS Intel 10.8.5.

Please advise on how I can successfully update my Adobe Reader (DC) v 11.0.10 on my Mac OS X 10.8.5. Thanks in advance!

Firefox (and IE) are extremely slow to connect with any website. Takes sereval minutes up to time-out. Has nothing to do with my internet connection: cheked this: 1,0 Gbps. E-mail with MS-Outlook is super fast. Could have been last update to Firefox 37.0.2, but I am not sure. Might be something with settings, but I did not do this (don't even know how to do that). Checked PC with Spyjunter, HitmanPro, Malwarebytes and CCleaner, but there were no problems.

Included intall.log

I'm on an iMac, OS 10.9.5, Firefox 37.0.2. When I either (1) click on the gmail link from Google's site or (2) type in the gmail url, I get a login screen that only asks for my user name and then allows me to click Next. On the next screen I'm asked for my password. When I enter my password, the screen refreshes but presents the same screen again, with blank fields. This isn't happening if I use Safari. Everything looks/acts right in Safari. I hardly ever use Safari, please don't make me start!

Until this week, I have always been able to access 'New Private Window' option from menu. For some reason, I can no longer do so.

Your help would be appreciated.

Firefox crashes every few minutes. Doesn't matter if I'm watching a video on Youtube or just have a single tab open with Google on it and nothing else happening.

I've tried "safe mode" and it still does it. Here are the last few (a lot are ones I did using a Youtube video as I can get it to crash reliably there, although the last few crashes happened when I was posting this message here).

Here are the last few "About:crashes" links:

• bp-4431a7ef-8c61-43da-8904-b07d32150427
• bp-31f75cab-a186-458d-b7b7-5c0e62150427
• bp-ede1b730-e199-49c0-8295-0dca52150427
• bp-e1199181-2117-4deb-a891-4cf802150427

These are just a few of them. I have a bout 50 or 60 more if you need them.

Ok I was wandering what would happen if I would have full html5 features on youtube So I searched on internet and found out how to enable the features so I ended up enabling this on firefox

media.mediasource.enabled;true media.mediasource.mp4.enabled;true media.fragmented-mp4.exposed;true media.fragmented-mp4.use-blank-decoder;true

After I enabled this features I got the ability to watch 1080P videos and even 60 fps versions were available but the sound did not work anymore. Instead of the original video audio I was getting one long tone sound.

So is there a way to fix this issue or I should create a bug report?

Thank you for your time

Tabs in Firefox seem to ignore my commands sometimes, seemingly on random. Maybe more so when the tab contains a video, although I could be mistaken.

I'm using a 13-inch, Mid-2009 Macbook Pro running OSX 10.10.2 (the latest build.), but this also happens on my stepdad's 17-inch, Early-2008 Macbook Pro as well.