Firefox Community Forum

The picture-in-picture setting use to keep the detached video visible if I scrolled the original or source page past the video player. Now the detached video disappears and reverts back to the source page when I scroll this control out of view. Is this change intentional and permanent?

Firefox updated to v144.0 and deleted ALL bookmarks in the process. ALL troubleshooting efforts described by Mozilla are not accurate and do not resolve the issue. Given the >25% ratings on those trouble shooting pages, I'm betting a LOT of others have the same problem.

Can anyone provide ACTUAL help in restoring my bookmarks?

Hi. I have used Firefox for years and had a well-organized set of bookmarks (over 100!) and al my associated passwords saved. I was using them just fine last week but when I launched my computer this week, all were gone. I noticed that a new version of Firefox was installed on the 14th and when I launched on the 15th, nothing was there. Instead, I got the yellow banded message that many users saw saying that bookmarks may not be available. I followed the instructions and tried following several methods to recover my bookmarks but nothing has worked. Can I revert back to a version where my bookmarks exist? This is confusing and aggravating beyond words because all these methods seem to offer slightly different approaches. In addition, the only backup folder I can locate is dated Oct 15th, AFTER the update that wiped out all my bookmarks.

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web browser.

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doesn't the history clear?

when I tried to download the app, it says i already have an account but I don't know my password?? I do have Mozilla as my browser but I have been using Outlook for my emails.

During the last desktop update I lost all of my bookmarks. I’ve tried to sync between my iPhone and desktop but when I finally got paired nothing happened with the sync from my phone to desktop

Hello Support Team,

Since updating to the newest Firefox instance, anytime I try to login to my Hotmail/Outlook account I get the following error: "You've tried to sign in too many times with an incorrect account or password." If I wait several hours I can login with the Firefox browser into my Hotmail/Outlook account successfully. This happens every singe time I try to login to the site after a period of time. Alternatively I can go to any other browser and login immediately with no issues.

Troubleshooting:

• Removed/Reinstalled Antivirus/Firewall Software (Did Not Resolve)
• Removed/Reinstalled Firefox with fresh instance (Did Not Resolve)
• Disabled Extensions (Did Not Resolve)
• Disabled Privacy Settings (Did Not Resolve)
• Cleared Cookies, History, Cache (Did Not Resolve)
• Cleared Forms (Did Not Resolve)
• Tried Private Window (Did Not Resolve)
• Tried Troubleshooting Mode (Did Not Resolve)

I don't want to have to switch to another browser for my browsing needs, but this has become a major issue for me. What else can we do to troubleshoot and resolve this issue?

Thank you in advance for your time.

Cheers, Jason

As of a few days ago (mid-October 2025), when I'm on an eBay listing page, nothing I click on works. I can navigate to my watchlist, selling pages, etc, so it seems like it's just the listing pages. When I'm on a listing page, if I click on the heart to "watch" an item, nothing happens. If I click on thumbnails in the photos to try and view other images than the main one, nothing happens. The buttons on the right for "Add to Cart", "Buy it Now", etc also do not function. I think it's been about 3 or 4 days since this problem started. I opened a listing page in Chrome and it worked as usual, all the buttons seemed functional.

I have years of bookmarks that have disappeared and my history is missing. Firefox opens with the tabs that were open when it shut down. I really want my bookmarks back.

Hello Mozilla Support Team,

from yesterday playback speed on youtube is not working. When I open the same video with Edge playback speed is available.

Could you please check and rework?

Thanks in advance.

Many greetings Stefan

When I am watching a YouTube video and switch tabs, sometimes, on return to the YouTube tab, I have no sound. It is not muted. The system sound is fine. This does not always happen. I can switch tabs and still hear the sound. Then switch back and no sound. The video is not paused. I've tried pausing and playing the video, still no sound. Refreshing the tab doesn't help Where do I go to turn the sound back on? Win11, Firefox v144.02 64 bit.