Firefox Community Forum

Hi, just to say, sorry, I’m an absolute idiot, I don’t understand tech at all. I have a VPN, privacy badger and ublock origin. These issues continue whether these three things are turned off or not, so I believe it must be to do with my Firefox settings.

Everything was fine, but now all of the sudden, certain elements of pages will not load.

So for example, today I tried to go to Gizmodo and look at a Star Trek page. Cool. https://gizmodo.com/star-trek-day-announcements-include-a-lego-collaboration-and-a-youtube-kids-series-2000655142

This is not the only site, just an example.

Clicked the comment button to see what people are saying. It won’t load the comments. The comments are completely blocked. They don't exist. When I try to look at the comments, it just shows me another part of the webpage, can't even see the comments.

Thought it was just this site, but then today I was on a plastic surgeon site in Europe to make a payment and it wouldn’t load the payment page.

I tried turning off badger and unblock to make the payment, and it didn’t work.

Honestly I really have no idea what the problem is, I know I’m doing something stupid but I don’t know what it is or how to figure out.

Any help on figuring out what’s going on or where the hiccups for these might be would be welcome.

Thank you!

Dear Firefox Support Team,

I am writing to report a problem I'm facing while trying to install the "sconnect" extension on my Firefox browser. This extension is required for accessing national digital certification services in Oman.

I am attempting to add the extension from the official portal: idp.pki.ita.gov.om. When I try to initiate the installation from this page, it fails to add to the browser. I have already ensured that my browser is up to date.

This extension is essential for me to access important government and educational services, including those from the Ministry of Education (moe.gov.om).

Could you please provide assistance or guide me on how to resolve this issue and successfully install the "sconnect" extension?

Thank you for your time and support.

SInce a recent Mozilla Update, the link in a One Drive email will not open in Firefox. It will from the Outlook email in Chrome. The Microsoft support person said the problem is with Firefox and that other persons are having the same problem. IS THERE ANYTHING I CAN DO SO FIX IT?? I have gone to Setting, Googled the problem and followed various suggestions and nothing has worked.

  Do I just need to wait until the next Mozilla Update?

I have Windows 10

I have spent the last half hour searching with Google and on Muzila help – everywhere that I can possibly think of and every combination of words and every hit I get that supposedly is the instructions on how to recover sync by entering my account recovery key NEVER leads to a page where I can enter my account recovery key.

HELP!

Thanks!

This is Firefox 142.0.1 on Windows 10. I prefer to have a local copy of the Firefox profile saved to a USB stick as a simple backup and for copying to another PC if necessary. I have been doing this for years, but now I am unable to do so because Windows gives me an "access denied" error for all of the files in the top-level profile directory. I cannot even open them in Administrator mode. If I try to copy the profile directory as described in your help pages, it says that I need permission from the account that I am logged in as in order to access the files! I have been using Windows since version 3.0 and I cannot understand what Firefox has done to make the profile inaccessible to everything but itself. Obviously, Firefox is able to read the files without additional permissions, so why can't I?

I prefer all my login accounts to log out when I close Firefox. All of my settings are set up to do so, nothing changed, yet suddenly for the last week or so, it has simply stopped logging me out. Every day when I log in, there everything is again. I keep rechecking all my settings, even turning them back off and on, and nothing is fixing this. What's going on?

I asked this same question in Reddit and got a reply to uncheck "delete cookies and site data when Firefox is closed", close all Firefox windows, and reopen them, and this did not correct the problem. Please advise.

When I try to sign in to my icloud account the account authorization won't pop up at all. I've tried restarting my pc and everything. I'm using Fedora Linux version 42 Workstation edition.

I have the following problem and situation: I reinstalled Windows and did not write down the password for the Firefox account, and after logging in I restored the password, but it feels like my account has been re-registered, all saved tabs and passwords do not appear, but at the same time there is only one email that was used for synchronization and logging into the Firefox account. this email you can also contact through it: [email address]

On the page https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup , I'm flummoxed by the meaning of bullet point 10. It reads: "Copy your chosen file into the main profile folder. (Not the original sessionstore-backups folder, but the one above it.)"

What does 'above' mean here? Copy it into the folder that holds the original 'sessionstore-backup' folder? Seems an odd thing to do, given that there is no file with a similar name sitting loose within the Profile.

And I have tried that and it doesn't seem to work. Just want to check I'm reading this correctly before I persist. Thanks

I sometimes spend an extraordinary amount of time writing a forum entry or online email -- sometimes 5+ hours -- just to get it to say exactly what I want it to say. And all too frequently, I accidentally press C-W (the delete-word key on my editor), and my work is instantly gone. I spent several days attempting to solve this problem. Apparently I'm not the only one who has lost data this way. Entries on Reddit pointed me to https://support.mozilla.org/en-US/que.../1378404#answer-1510431. I followed the instructions carefully, and double-checked my work, but C-W still kills my current tab. The issue had been archived, but not solved.

I am a programmer (but certainly not in JavaScript), so I try to take technically complex solutions in stride. But after letting things percolate thru my mind for a few days, I realized that I'm not being fair. FireFox is marketed for public consumption. And it's not fair to my sisters, my mother, or other folks who have never programmed anything in their life, to pretend like a solution that might have worked for me (but didn't), would be even a little bit comprehensible to them. I was particularly struck, by something that the moderator said -- not by his words, per se, but by the perspective that his words revealed:

--- Only closing a window (Ctrl+Shift+W) could possibly make Firefox display a warning, closing a tab is always done without a --- warning as you can reopen a closed tab via Ctrl+Shift+T.

Who would know that? I would venture to guess that 99% of FireFox's users don't even know that you can control FireFox from your keyboard -- let alone actually want to do it. People control their browsers with their mouse. They use their keyboards only to type in forum entries and such, or to scroll up/down thru a webpage. I can see where devs might prefer to control/test FireFox from their keyboards, but I'm surprised that they would leave tens of undocumented shortcuts lying about like landmines that everyday users could stumble onto.

So I'm requesting that FireFox disable Ctrl+W and Ctrl+Shift+W (which are the most dangerous shortcuts), by default. Ideally, it would provide an about:config entry so that devs could re-enable those shortcuts if they wish to. By the way, the referenced support entry lists only 1 person with this problem, and only 6 replies. But it lists 2124 views.

Thank you

how do i remove this container garbage that just showed up on my computer did not ask for it ,do not want it, cant stand this garbage ! i never want to see it on my computer anywhere ever again , how do i remove this garbage and ,no i dont want it hidden ! i want it gone never to show its face on my computer ever again !!!!!!! so if someone would kindly tell me how to remove this garbage it would really make my day !

thank you ric

I just switched to a new PC (Windows 11) and when using Firefox to watch videos, the audio fades in briefly instead of starting instantly. This happens with youtube, prime video, netflix etc. I have tested in Edge and this does not occur. I am using a bluetooth headset. I haven't been able to find anything about this online so open to any help.

I want to play wgt.com Golf. Every way after 'play' blocks me and since your update I can't get in to play. You haven't answered any of my several inquiries!