Firefox Community Forum

I couldn't see password management page. To be specific, I click the "password" option in the top right corner lists. Normally it will show all the website that firefox saved, but now I couldn't see anything except frame. I will upload the interfance that I see. this problem happend since an update. And problem contines after several patches. The firefox version that I use is "153.0.3(64-bit)" please help!

when i use Chrome or edge to access yahoo email I can write & edit. when using Firefox browser; I cannot write & edit/highlight/change text colours etc before sending. tried deleteing & re-installing Firefox . please help. Driving me crazy rsvp

I use a paid for subscription to Gemini AI. It often creates "visuals" for me apparently using JSON code. These do not show up at all. Moreover, the buttoms and other UI controls do not display well in Firefox. Is there a way to fix this?

Hi Team,

In Firefox, the close button is only partially clickable and is not accessible on the right side. However, when I hover over it, a square background appears around the button. Could you please take a look?

Thank you

Background: On August 6th morning EST after the August 5 2026 update, attempting to use firefox lead to the window with the "end process" button so I had to close the browser multiple times and then the next time I opened firefox, the bookmarks and history were wiped. I was able to restore using a backup saved on the computer and continue as normal (aside from losing some Cookie Clicker progress, reinstalling Tampermonkey userscripts, and redoing browser extension settings) but now there's an issue with trying to backup firefox data.

Issue: Trying to back up my firefox data leads to a "There was a problem backing up. Try again in a few minutes."

When going to about:config and typing browser.backup.backup-debug-info, I get {"lastBackupAttempt":1786243812,"errorCode":9,"lastRunStep":13}

When looking at Broswer Console, there is an entry saying BackupService: Could not create C:\Users\USERNAME\Documents\Restore Firefox\desktop.ini: NotAllowedError: Could not write to `C:\Users\USERNAME\Documents\Restore Firefox\desktop.ini': failed to open file for writing (NS_ERROR_FILE_ACCESS_DENIED) BackupService.sys.mjs:4116:23 but I don't know how to address that.

Dozens of reboots every day due to video seizures only with Firefox. Tab crashes causes those I am ordered to support to LOSE WORK. After a tab crash and restore the FF interface is frozen -- no type of input from peripherals possible. This is all supposed to be solved by Monday. If I am out of luck with FF -- just tell me. That's very simple. New machines, new OS and it's worse than under the legacy systems we support after moving up from Win 7 Pro.

Good Day.

I have encountered a problem recently with on particular forum site.

When I attempt to login I receive an error after pressing the submit button. 

The form displays this error "The submitted form was invalid. Try submitting again."

I have been using the site regulary for several years and have never had this problem

The following is what I am using:

    Firefox ver 153.0.1 64 bit
    Windows 10 and/or Windows 10 (yes this is happening on all 3 of my PCs)

The forum site is using phpBB Forum Software. I do not know the version. As stated above they have been using this software for several years.

In trouble shooting this issue I have discovered that if I do the following in the specified order I can login and create and respond to posts and Private Messages. But as soon as I log out I receive the invalid form message until I do the following steps again.

            1) Clear all cookies, temporary cache, site settings, browsing and download history, site settings
               and saved form info.
            2) Shutdown Firefox 
            3) Navigate to my profile with Windows Explorer 
            4) Delete the file cookies.sqlite

I must do this each and every time I access the site.

I am at a loss as to what to do about this. Does Firefox have any error logs or console logs? If so how can I enable them to see if I can get a better idea of what is happening?

Thanks in advance for any help with this.

Hello, I've been using Firefox for years, but last couple months or so - it's been losing Internet connection - I have to stop and restart it and all ok - somtimes for 5 mins - sometimes for 15 or so - but it's doing my head in :) Any help appreciated - Thanks

Hello, I am trying to access the camera on a website (Unstop Quizverse) using Firefox on my Android device, but the camera is not turning on / detected properly. I have checked the site permissions, but the camera prompt is still not working. Could you please guide me on how to enable/fix camera access permissions for websites in Firefox Mobile? Thank you!

My Firefox sync stopped working after the latest update. Bookmarks are not syncing between my desktop and laptop. I have tried signing out and back in but it still does not work. Any suggestions?

Hi 🙂 This is a follow-up to https://support.mozilla.org/en-US/questions/1511440.

The problem is this: support.mozilla.org is a site intended for asking support questions, and it is very inconvenient not to be able to use extensions that assist with typing (notably Unicodify and Clippings).

i have 2 suggestions to do:

1) Let the user choose whether to keep extensions enabled (in which case support.mozilla.org is not privileged, the user cannot send "Troubleshooting Information", and there is no security vulnerability), or to send "Troubleshooting Information" (in which case extensions are disabled).

2) Review the design of support.mozilla.org in a way that a subdomain like ffinfos.support.mozilla.org is privileged instead of support.mozilla.org, Firefox sends "Troubleshooting Information" to ffinfos.support.mozilla.org, and extensions are enabled on support.mozilla.org but can never interact with data that Firefox would send to ffinfos.support.mozilla.org.

What do you think about this?

I'm running mac os 10.13.6 and have installed Firefox 118.38 ERS but some websites are not allowing me to proceed due to my system being outdated/unsupported, what can I do about it? Cheers in advance for any pointers.

When I frequently turn off my computer using the system unit's power button, meaning a quick shutdown, after several such shutdowns, when I launch the browser, I'm prompted to log in again. Bookmarks that weren't synced disappear. And I'm also logged out of all the websites I was logged into, forcing me to log in again. Cachyos Linux.

Hello, i recently upgraded from a 4k monitor to a dual 4k ultrawide monitor, and have been having visual issues specifically on firefox and no other applications. when firefox is out of focus and i have a different window selected, the text in the firefox window becomes blurry

I can't download some pdfs, notably my bank statements. I CAN download some pdfs. Eg, I can download my car manual (although it's a process of downloading it to my Google Drive). However, trying to download my bank statements, Firefox gives me no options at all, and, indeed, I get an error message. Yet I CAN download my bank statements using Google Chrome! I've carefully checked all my Firefox settings, but nothing seems to address this problem. I've spoken to my bank, and they don't know why I can't download them either. When I try to download the statements, I get a screen saying it can't give me a 'Preview' (see attached screenshot), but there's a 'Download button. When I click that I get a white screen with the 'error' message:

"No API key found in request. request_id: d52e0732a3d10a75b1ec58534845c15c"

(2nd attached screenshot.)

I have asked about this before on this forum, but to no avail.

Hi, I'm having trouble accessing only certain sites via Firefox. I have already cleared my cache/cookies, etc. Firefox is up to date. Proxy settings are set to "Use system proxy settings."

Following links from other sites sometimes (but not always) works, but typing in a URL or search term to the address bar results in an "Unable to connect" notice.

Examples of sites: Working: google.com instagram.com mozilla.org (main site works fine, support.mozilla.org loads only as an unformatted list of links) netflix.com

Not working: usps.com goodreads.com storygraph.com firefox.com duckduckgo.com oregonwalks.org ucla.edu

Thanks for your help!

When I try to save a new URL, Web Page, by clicking on the "Star" on the tool bar menu, then selection my existing folder for my chosen location it is not saved, at least most of the time. It is however saved under Recently Bookmarked and is also in Manage Bookmarks. I can force it to save by selecting Bookmarks Menu. It then is at the bottom of all my saved folder. I then can copy and paste into my folder of choice. What do I need to do to make it save to the folder of choice immediately?

Thanks, James

After updating Firefox to the latest version, my bookmarks are no longer syncing across devices. I have Firefox installed on Windows 11 and Linux, and the sync was working fine before the update. I have tried signing out and back in to my Mozilla account but the issue persists. Any help would be appreciated.