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Firefox disappers from Windows

Over the last couple of days we are seeing instances of Firefox just disappearing from Windows 10 and just today from a Windows 7 pc. When I say disappears, the desktop s… (læs mere)

Over the last couple of days we are seeing instances of Firefox just disappearing from Windows 10 and just today from a Windows 7 pc. When I say disappears, the desktop shortcut becomes dead, click on it and a prompt to search for firefox.exe comes up. Checking Add / Remove programs shows Firefox to be installed. Checking C:\Program Files\Mozilla Firefox reveals empty folders with the exception of a couple of text files. Trying to reinstall the Firefox app, we are prompted with a message that Firefox.exe can't be found, and there is a button to browse for it. The only solution we have found for this is to copy the C:\Program Files\Mozilla Firefox folder from a working pc, and we just received a call from a user we did this for telling us that it is gone again. Any ideas?

Thanks.....

We have checked for viruses.

Stillet af Steven for for 7 måneder siden

Seneste svar af FredMcD for for 7 måneder siden

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Virus in distibutive - Trojan.Inject.bcbj

Hi all For security reasons, all new FF distributions are tested. When checking the distribution kit version 68.5.0esr (exe for x86 and x64) - the antivirus software "Vir… (læs mere)

Hi all

For security reasons, all new FF distributions are tested. When checking the distribution kit version 68.5.0esr (exe for x86 and x64) - the antivirus software "VirusTotal" detected Trojan.Inject.bcbj. FortiSandbox also scolded the distribution on x86 - saying that it deleted the file "% programfiles (x86)% \ google \ update \ 1.3.33.17 \ googlecrachhandler.exe" - its installation is undesirable in the ESR version.

Stillet af kittyfriend for 1 år siden

Besvaret af kittyfriend for 1 år siden

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Thank you for breaking Firefox? - No more browser window, just a weird error (openSUSE Tumbleweed)

Well, I used to use the mozilla repo, encountered the issue, switched to the openSUSE repo (slightly older builds) where all worked and now the issue is back... After upd… (læs mere)

Well, I used to use the mozilla repo, encountered the issue, switched to the openSUSE repo (slightly older builds) where all worked and now the issue is back...

After updating all packages, Firefox no longer launches and instead I get the little Window shown in the attached screenshot.

I have zero idea why and how - though it does seem like someone didn't do their testing properly...

According to YaST2 this is Firefox 78.0.2-1.1-x86_64

The installed packages for Firefox are (all from "vendor OpenSUSE") MozillaFirefox MozillaFirefox-branding-upstream MozillaFirefox-translations-common

There is also the kmozillahelper for the Plasma Desktop. - zypper ref and zypper dup confirm that the system is up to date.

Stillet af detlevcm for 1 år siden

Besvaret af cor-el for 1 år siden

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Firefox wont open suddenly, profile missing or unaccessable

Hi there, I'm having trouble opening firefox that suddenly didn't open after I've used it as usual. When I've closed it, I've put the macbook on sleep mode and then reope… (læs mere)

Hi there, I'm having trouble opening firefox that suddenly didn't open after I've used it as usual. When I've closed it, I've put the macbook on sleep mode and then reopen it after 10 minutes and tried to open firefox as always. It didn't. I'm trying to figure it out and I've followed all the possible paths on Mozzilla's support and others blogs, but none of them worked out. I've tried also to uninstall and re install firefox from scratch, but nothing happens: I still get the message. At this point I don't care if I need a fresh start, I have a bookmark's backups so, how can I really uninstall Firefox and install it from the beginning? Is there a hidden folder I'm missing? Thank you in advance

MacBookPro8,2 - macOS 10.11.6 El capitan

Stillet af patrizio.borghi for for 5 måneder siden

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New MS Surface Laptop 4, Win10 (Not S Mode) won't open Firefox

Hi there, I have a brand new Win 10 MS Surface 4 Laptop, and have tried downloading and installing various versions of Firefox: From the the Windows Store Direct download… (læs mere)

Hi there,

I have a brand new Win 10 MS Surface 4 Laptop, and have tried downloading and installing various versions of Firefox:

From the the Windows Store Direct downloads (via MS Edge): Mozilla FF Win 64 Mozilla FF Win 64 MSI Mozilla FF Win 32

I have completely uninstalled and attempted to re-install each in turn. Attempts to open FF through desktop shortcut, Start Menu and Win-R FF.exe all seem to start but only ever get the briefest flash of a blue line along the Taskbar then nothing. Same happens starting Shift-Shortcut.

Nothing shows in Task Manager either after any start method. I'm pretty sure I'm not in 'S Mode' as I've been able to download, install and run WhatsApp Web, but I'm not wholly convinced I've cleared that up fully.

Thanks! E

Stillet af lisbyjoyce for 3 uger siden

Seneste svar af FredMcD for 3 uger siden

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I "upgraded" to Catalina from High Sierra and Firefox now crashes and won't reopen because it says I already have another copy open when there is not other copy

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can… (læs mere)

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

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Seneste svar af Roland Tanglao for 1 år siden

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corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (læs mere)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Stillet af finepoint for 1 år siden

Seneste svar af finepoint for 1 år siden

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Firefox no longer runs or works on my desktop PC computer

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I clic… (læs mere)

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I click the yes button after I had done that it doesn't do anything after that and then it just repeatedly does this, and I had used windows uninstall program and I uninstall Firefox then I had reinstall it and it still did the same exact thing that I had mentioned above "even tried using the Windows Registry Editor too!"

Note for years I had used your browser and hardly had any troubles with or problems with your browser

Stillet af FS_1949xyz for 1 år siden

Seneste svar af FredMcD for 1 år siden

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Firefox has WIFI stability issues.

Firefox has WIFI stability issues. Chrome remains stable, but Firefox loses connectivity every 5 to 10 minutes. A refresh is required and often that does not solve the is… (læs mere)

Firefox has WIFI stability issues. Chrome remains stable, but Firefox loses connectivity every 5 to 10 minutes. A refresh is required and often that does not solve the issue. A complete reboot of Firefox is required.

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Besvaret af FredMcD for for 6 måneder siden

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Why I can not open firefox when it have a new update.

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/… (læs mere)

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.

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Seneste svar af FredMcD for 1 år siden

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Firefox crashes. Couldn't load XPCOM. Clean reinstall didn't help

Firefox crashes. Couldn't load XPCOM. Clean reinstall didn't help. Scanned with antivirus - no malwares. Just found and deleted avery file\folder with "Mozilla" in it, cl… (læs mere)

Firefox crashes. Couldn't load XPCOM. Clean reinstall didn't help. Scanned with antivirus - no malwares. Just found and deleted avery file\folder with "Mozilla" in it, cleaned the regystry - no luck... please help me

Stillet af link_777 for 1 år siden

Besvaret af FredMcD for 1 år siden

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Version issue connecting Android to Firefox

Hi. I use Firefox from many years. Today I was trying to inspect a my web page which looks strange in my Firefox for Android but I just can't. In my desktop I have Firefo… (læs mere)

Hi. I use Firefox from many years. Today I was trying to inspect a my web page which looks strange in my Firefox for Android but I just can't. In my desktop I have Firefox 73.0.1 and in my Android phone I have Firefox 68.5.0. If I try to connect I get a message which tells to update Firefox from 68.5 to 71.0 (minimum supported version) but I can't find this version anywhere. I have installed Firefox Nightly for Developer in my phone but now the problem is that the version is too recent... What should I do?

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Besvaret af cor-el for 1 år siden

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Firefox crashes more than 50 times a day, what should I do?

I've been experiencing too much crashes on Firefox 75.0, downloaded from Mozilla, not the one that comes with Linux. I'm running on debian9 on Qubes OS but I also experie… (læs mere)

I've been experiencing too much crashes on Firefox 75.0, downloaded from Mozilla, not the one that comes with Linux. I'm running on debian9 on Qubes OS but I also experienced crashes on Ubuntu 19.

It happens mainly when I switch tabs. I'm asked to restart. I already submitted hundreads of crash reports, hope you guys are taking a look. However this have been happening since january I guess. And it's getting worse.

Sometimes the crash will happen again and again if I try to reload the tab. I have to close the tab and open it again so it won't crash.

Please help, I love firefox, don't want to use another browser.

Here are a few ones:

https://crash-stats.mozilla.org/report/index/1859a0a1-2a41-4381-b2f9-8dd3d0200415 https://crash-stats.mozilla.org/report/index/35fb2b8d-f773-4c81-85cc-a1b560200415 https://crash-stats.mozilla.org/report/index/f81599e5-8671-45b4-8935-b42970200411 https://crash-stats.mozilla.org/report/index/01ca9596-1fac-4927-a61f-b736b0200219

Stillet af Lucas Zanella for 1 år siden

Seneste svar af Roland Tanglao for 1 år siden

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Firefox fails to update automatically

I have noticed for the past 3 or 4 updates Firefox refuses to update via Help |About. It tells me there is an update I click on the button on the about page to restart th… (læs mere)

I have noticed for the past 3 or 4 updates Firefox refuses to update via Help |About. It tells me there is an update I click on the button on the about page to restart the browser yet the update never installs. The only way to update Firefox is to download the installer from Firefox website.

I have cleared cache and cookies and that has done nothing to solve this issue

Stillet af pcguy for for 11 måneder siden

Seneste svar af pcguy for for 11 måneder siden