Firefox supportforum

I've been exploring various software options for my projects, but the download and installation processes have been problematic. If you have experience with resolving download and installation issues or know of reliable sources for software downloads, please share your insights.

Windows 11 Firefox browser 125.0.1

In Proton Mail, when I receive an email with an picture attached inline, I get the following error message: "Your browser could not verify the remote server's identity. The image might be hosted using the http protocol." Is this issue with settings in Proton or Firefox? How do I fix this? See image below. Thank you.

Firefox decided to remove the total amount of homepage shortcuts. For months, it allowed for 4 rows and 8 columns, with blank "Add Shortcut" shortcuts. This allowed me to organize or split my shortcuts better. This morning, it decided to move all shortcuts together. As per the "Before" and "After" screenshots attached.

Usual disclaimers: Firefox 125.0.1 (64-bit) on Windows 10 No Config edits No extensions currently installed manipulate, affect or otherwise influence shortcuts

Please advise.

In Abu Dhabi, what are some recommended methods or best practices for using Firefox browser effectively and securely? What are the key considerations and potential challenges professionals in Abu Dhabi might encounter when utilizing Mozilla Firefox browser for their work tasks, and how can they optimize its usage to enhance productivity and security?

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

hi, my discourse account is suspended but i wonder why? i try to reach discourse staff but i cant. because email address not working in this page: https://discourse.mozilla.org/about

my profile is: https://discourse.mozilla.org/u/tugrul/summary

please unsuspend my account. thanks.

So with Google becoming an increasingly terrible company over the years I once again decided to try to move away from chromium based browsers and over to Firefox, but I'm still having the same problem as I did when I first tried. I have since found the source of the problem, or rather a more exact explanation of what is going on, but I still can not find a solution. Basically when I compare the audio of the same YouTube video while logged into the same account with the same settings the audio quality on chromium browsers seems better. After some testing I figured out that it has to do with Logitech's G Hub surround sound option. Using Logitech's surround sound on headsets that support it, the Pro X2 in my case, will change the audio quality by quite a lot, in my opinion it sounds better. The problem is that this change doesn't seem to have an effect when using Firefox.

Is this a known issue and if yes, is there a solution?

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

I am no longer able to view my Pinterest account via FIrefox. The page is blank and can't see any of my pins. Sometimes, I can't even log in to the account. I have contacted Pinterest and they don't know what the issue is. I have cleared cache, removed extensions etc but nothing seems to work. I don't have this issue with Google chrome or Microsoft edge. I only have this issue with Firefox. Why is that??

Hello,

Recently I noticed that whenever I try to save a bookmark (and I save a lot of bookmarks) there are duplicates of my folders. I don't know why, but somehow at some point all my bookmarks got copied into other folders - Bookmarks Menu, Bookmarks Toolbar, and maybe something else. What's frustrating is that one of the folders is the one I use for convenience to access sites I regularly use, while saving to the other puts it somewhere I can't easily get to (I think it's the copies from Bookmarks Menu), so I have to make sure I'm putting it in the right folder - which is hard to do when they have the exact same name. Something I've found that works is to just find out which folder is the one that is in my toolbar and save it to those which pushes the ones in the Bookmarks Menu out of the quick access list, but that's not always convenient given how many bookmarks are in some folders. Using the bookmarks dupes extension, you can see just how many duplicates there are. I've also attached what I see when I save a bookmark, so you can see the duplicate folders.

Here are the results from my "Verify Integrity" test: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 15360KiB + The database has been vacuumed + Final database size is 15360KiB > Task: stats + Places.sqlite size is 15360KiB + Favicons.sqlite size is 6560KiB + pragma_user_version is 77 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 107879 unique pages + Table moz_origins has 687 records + Table moz_places has 14850 records + Table moz_places_extra has 0 records + Table moz_historyvisits has 23851 records + Table moz_historyvisits_extra has 0 records + Table moz_inputhistory has 94 records + Table moz_bookmarks has 6578 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 2 records + Table moz_annos has 55 records + Table moz_items_annos has 0 records + Table moz_meta has 9 records + Table moz_places_metadata has 12975 records + Table moz_places_metadata_search_queries has 0 records + Table moz_previews_tombstones has 0 records + Table sqlite_stat1 has 20 records + Pages sequentiality: 43.5 + sqlite_schema: 32KiB (0.3%), 24.6% eff. + moz_origins: 32KiB (0.3%), 84.3% eff. + sqlite_autoindex_moz_origins_1: 32KiB (0.3%), 73.4% eff. + moz_places_extra: 32KiB (0.3%), 0% eff. + moz_historyvisits_extra: 32KiB (0.3%), 0% eff. + moz_inputhistory: 32KiB (0.3%), 7.3% eff. + sqlite_autoindex_moz_inputhistory_1: 32KiB (0.3%), 5% eff. + moz_bookmarks_deleted: 32KiB (0.3%), 0% eff. + sqlite_autoindex_moz_bookmarks_deleted_1: 32KiB (0.3%), 0% eff. + moz_keywords: 32KiB (0.3%), 0% eff. + sqlite_autoindex_moz_keywords_1: 32KiB (0.3%), 0% eff. + sqlite_sequence: 32KiB (0.3%), 0.1% eff. + moz_anno_attributes: 32KiB (0.3%), 0.2% eff. + sqlite_autoindex_moz_anno_attributes_1: 32KiB (0.3%), 0.2% eff. + moz_annos: 32KiB (0.3%), 16.5% eff. + moz_items_annos: 32KiB (0.3%), 0% eff. + moz_meta: 32KiB (0.3%), 1.5% eff. + moz_places_metadata_search_queries: 32KiB (0.3%), 0% eff. + sqlite_autoindex_moz_places_metadata_search_queries_1: 32KiB (0.3%), 0% eff. + moz_previews_tombstones: 32KiB (0.3%), 0% eff. + sqlite_stat1: 32KiB (0.3%), 3.5% eff. + moz_keywords_placepostdata_uniqueindex: 32KiB (0.3%), 0% eff. + moz_annos_placeattributeindex: 32KiB (0.3%), 1.8% eff. + moz_items_annos_itemattributeindex: 32KiB (0.3%), 0% eff. + moz_bookmarks_itemindex: 128KiB (1.2%), 54.8% eff. + moz_bookmarks_parentindex: 128KiB (1.2%), 62.6% eff. + moz_places_visitcount: 160KiB (1.5%), 74.6% eff. + moz_places_altfrecencyindex: 160KiB (1.5%), 72.5% eff. + moz_bookmarks_itemlastmodifiedindex: 160KiB (1.5%), 75.9% eff. + moz_bookmarks_dateaddedindex: 160KiB (1.5%), 64.2% eff. + moz_places_metadata_referrerindex: 160KiB (1.5%), 65.8% eff. + moz_places_frecencyindex: 192KiB (1.8%), 68.8% eff. + moz_places_originidindex: 192KiB (1.8%), 70.5% eff. + moz_bookmarks_guid_uniqueindex: 192KiB (1.8%), 66.9% eff. + moz_places_url_hashindex: 256KiB (2.5%), 79.3% eff. + moz_places_lastvisitdateindex: 256KiB (2.5%), 84.1% eff. + moz_historyvisits_fromindex: 256KiB (2.5%), 82.9% eff. + moz_places_metadata_placecreated_uniqueindex: 256KiB (2.5%), 84.2% eff. + moz_places_guid_uniqueindex: 352KiB (3.4%), 82.4% eff. + moz_places_hostindex: 384KiB (3.7%), 90.4% eff. + moz_historyvisits_dateindex: 416KiB (4%), 89.6% eff. + moz_bookmarks: 480KiB (4.6%), 88.6% eff. + moz_historyvisits_placedateindex: 480KiB (4.6%), 92.2% eff. + moz_places_metadata: 512KiB (4.9%), 89.7% eff. + moz_historyvisits: 640KiB (6.2%), 93.5% eff. + moz_places: 3712KiB (35.7%), 98.1% eff. > Task: _refreshUI

Thanks.

(Ignore Norton 360 my dad installed it while it was on sale and now it's ended so I have to get rid of it)

When trying to install any extensions on either the Mozilla Addons website or directly via the Extension settings, it fails to do so.

I've attached a screenshot of the Mozilla Addons website when it fails to install the extension. On some other addons that I've attempted in the past, it just shows the throbber forever.

I have checked the Multiprocess Browser Console and it says that it fails to move the file because it's locked (NS_ERROR_FILE_IS_LOCKED). I have also attached a screenshot of that.

I'm using the OneTab add-on, Enabled. The icon no longer shows on the Toolbar, though it is on the Menu bar next to Firefox View.

I ran Remove and then Added it again, hoping the Toolbar Icon would reappear = no go, And I lost all URLs already saved, stupid me. To be clear, clicking the Icon on the Toolbar saves all open tabs.

Is there a fix via Preferences? Thanks. gw

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

I had used and uninstalled Chrome, and others. All I have is FF and ME. Some times when I attempt to open a web page, FF fails and I have to use ME. But other times ME fails and I need to use FF. I recognize that all browsers other than FF are the same or similar basis. So, how can I stick with JUST FF. And not have to keep ME updated or active. Just let ME sit there unused. Why can't FF work with all web sites? Is the problem with them or with FF?

Hi,

I was using FF on Ubuntu 22.04.4 LTS. Had version FF 120.x and playing video in Netflix worked fine. Then I updated to FF 124.x and playing video stopped with error F7355-1203.

I've checked the DRM setting and it is enabled, I checked addons and I have OpenH264 and Widevine installed, both set to always active.

I've checked installed codecs and I do have libavcodec58 installed. No update for that available via apt. I also have ffmpeg installed, no problem with that either. I can play Netflix videos in Chrome, but not in Firefox now. Something happened to Firefox when I updated from 120.x to 124.x. Today I updated to 125.x, same problem, Netflix video won't play.

I've unchecked the DRM setting and re-checked it, and that does reinstalled Widevine but does not fix the problem.

Any ideas what could be the cause?