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Firefox crashes - EXCEPTION_ACCESS_VIOLATION_EXEC

Firefox Support, I need your help fixing the constant crash of my Firefox installation. I have spent DAYS following all the troubleshooting guides that I have been able t… (læs mere)

Firefox Support,

I need your help fixing the constant crash of my Firefox installation. I have spent DAYS following all the troubleshooting guides that I have been able to find but the issue continues.

Below you will find 3 sections. 1) Crash Report IDs 2) Context to how problem surfaced 3) Troubleshooting thus far

1) Crash Report IDs:

The Crash Reason stated is ALWAYS the same, namely: EXCEPTION_ACCESS_VIOLATION_EXEC The Crash Address is also always the same, namely: 0x7ff92576fa77

bp-cb719f3a-d2c8-4ede-94c6-378dc1170802 bp-1ff8ec54-1cc7-44e7-9f89-1012c1170802 bp-fd4137f2-50db-427a-8abb-6acaa1170802 bp-39e6c52f-d8cc-44e1-9814-91e531170802 bp-74abeea1-41e2-409e-82b5-e8ceb1170802

2) Context of how problem surfaced:

- In late June Roboform informed me that a new version was available (8.3.7). -I upgraded as I normally do, but to my surprise the upper toolbar of Roboform was missing. - Upon further investigation I learned that the upper toolbar had been removed beginning with Roboform version 8.3.7 because Firefox had announced that they were only supporting WebExtensions API beginning with Firefox 57. - Since I hated having Roboform as a 'button' or as a lower toolbar I decided to stop using Firefox and try to live with Internet Explorer. - Needless to say I didn't like that solution as Internet Explorer has been practically abandoned by Microsoft as is not very powerful. So I explored other options and I was told that if I installed Roboform 8.3.5.5 (the last version to support the upper toolbar) it would work OK up to Firefox version 56. - I downgraded to Roboform 8.3.5.5 (after having used version 8.3.7) and the crashes began. - I downgraded Firefox to version 52.2.1 ESR and the crashes continued. - I began reading and following troubleshooting instructions on the Mozilla support forum but nothing solved the issue. - I tried look for the crash logs but despite Firefox crashing there was no logs - I upgraded to Firefox 54.0.1 64 bits and while that didn't solve the issue, at least the crash logs returned (those are the ones I am enclosing).

3) Troubleshooting thus far:

- I have removed Firefox multiple times and tried different versions - I have removed Roboform multiple times and tried different versions - I have done the 'Refresh Firefox' multiple times with no success. - I have followed 'clean install' procedures for both Firefox and Roboform that included erasing remaining files in program files and user directories and even flushing remaining entries from the registry - I have upgraded the BIOS of my computer

None of the above has worked. I suspect that it may have to do with Roboform because the modules area of all crash reports are highlighting the roboborm modules in red. However since there is no explanation of what the red highlighting means in the crash reports I am not sure if my interpretation (that they are the cause of the problem) is correct.

Firefox IS definitely compatible with Roboform as it worked on my system for years. I suspect that after having installed to the new version of Roboform and Firefox something has been left behind after downgrading that is causing the reinstall not to work perfectly and to crash.

I don't want to move to the new version of Roboform because I hate not having the upper toolbar, so I need your help to be able to go back to any Firefox and Roboform combination that won't cause the crash.

Asked by witschey 2 år siden

Last reply by FredMcD 2 år siden

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I can't add new bookmarks.

I recently reinstalled Mozilla and I can't drag and drop new bookmarks, nor can I import my old bookmarks from an HTML file. If I drag and drop a tab to the bookmarks are… (læs mere)

I recently reinstalled Mozilla and I can't drag and drop new bookmarks, nor can I import my old bookmarks from an HTML file. If I drag and drop a tab to the bookmarks area, it just opens a new browser window.

I have no add-ons installed, I only use AdBlocker, have been for years. I've restarted in safe mode, same thing.

When I click import from HTML in the Library, they appear in the lefthand column in a folder called Bookmarks toolbar. I just can't drag them to the browser toolbar, where they used to be.

Asked by cutkiller 2 år siden

Answered by cutkiller 2 år siden

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Problems after updated to 55.0.2

I'm having all sorts of problems after Firefox automatically updated to 55.0.2 in Windows 7. It wouldn't run. It would start the service but would never actually open/l… (læs mere)

I'm having all sorts of problems after Firefox automatically updated to 55.0.2 in Windows 7. It wouldn't run. It would start the service but would never actually open/launch the app. I uninstalled it and went to the 32bit d/l page to reinstall. But, it installed the 64 bit version (grrrr). Now, the biggest problem I am having is that when I click on a link in an email or office document, the browser doesn't launch or a new tab open. Instead, I get an error message: General Failure. The URL was: http://www.URL. Application not found.

Firefox is set to my default browser.

Any ideas?

Asked by tejenkins44 2 år siden

Answered by tejenkins44 2 år siden

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https://w18.sfgame.net/ after the update it randomly stops registering mouse clicks so it looks frozen but it's running in the background.PLEASE help

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w… (læs mere)

I used the site every day in the last 2 months and all worked flawlessly until the last update. Now when I go to another tab and then return to the S&F one (https://w18.sfgame.net/), the whole screen becomes non-interactive - I cannot press buttons on it or do anything and only page refresh works. Also happens when I right click and open java settings. I am using the latest version (55.0.3) but am experiencing the issue since 55.0.2. Any help would be greatly appreciated, as Firefox is my fav. browser and I wouldn't like having to revert to Chrome again just because of this - it's really ruining my experience :(

Thank you

Asked by elegyfordoom 2 år siden

Answered by FredMcD 2 år siden

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update issues v55

My computer updated to V55 this morning. Since doing so I have lost all cookies, all bookmarks and all saved usernames/passwords. Not Impressed as this was an auto update… (læs mere)

My computer updated to V55 this morning. Since doing so I have lost all cookies, all bookmarks and all saved usernames/passwords.

Not Impressed as this was an auto update!

How do i recover this data as it is effecting my work! spent over two and ahalf hours trying to restore and nothing is working!

Asked by chrisby33 2 år siden

Last reply by FredMcD 2 år siden

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Right click menu problem

Hello I have just updated to 55.0.3 (64-bit) and something strange happens in the right click menu as well as bookmark lists. Whenever I go over an item in the right clic… (læs mere)

Hello

I have just updated to 55.0.3 (64-bit) and something strange happens in the right click menu as well as bookmark lists. Whenever I go over an item in the right click menu or in my bookmark toolbar, weird lines appear and disappear. Furthermore, the space between all items is smaller for some reason. It all looks incredibly compressed.

Here are two gifs demonstrating the problem:

http://imgur.com/OEfU0tN http://imgur.com/a/ViMbV

I already updated my graphics driver and reinstalled FF but to no avail. It also happens in safe mode with all addons disabled.

What could cause this?

Regards

Asked by Incineration 2 år siden

Last reply by FredMcD 2 år siden

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FireFox will not start up

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck: Note: Running Windows 7 - Rebooted (… (læs mere)

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck:

Note: Running Windows 7

- Rebooted (of course) - Uninstalled through the task manager and reinstalled. - Uninstalled and deleted the C:/Program Files/Mozilla Firefox directory and reinstalled - Once reinstalled, attempted to start in safe mode via holding down Shift while loading - Attempted to start in safe mode by attempting to type many things in the run window:

        Firefox -safe-mode
        Firefox /safe
        "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

- Attempted to add a new profile by typing in the Run window (after reinstalling):

        "C:\Program Files\Mozilla Firefox\firefox.exe" -P 

None of these solutions have had any results. No matter what I do, no Firefox related windows will come up and I get no error messages of any kind. Most of the time I at least get a busy cursor for a second and a firefox.exe process will start. I've kept the Task Manager open through most of the attempts and killed firefox.exe between all different attempts. Most everything I do will still open a process (I have two of them still running right now) and I kill all of them in between attempts, not to mention shutting down. I even did a hard battery pull on my laptop just to be sure. I'm not making any headway. If I could at least get an error message that would be nice, but I get nothing at all. Any other suggestions?

Asked by Snooj 2 år siden

Answered by FredMcD 2 år siden

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Bookmarks disappeared, tried various suggested fixes, none worked. Unless I can repair this, I will not longer use Firefox.

I have tried to use the restore function to get the bookmarks back, but I get the reply "unable to process the backup file." I've tried several backups, but get the same … (læs mere)

I have tried to use the restore function to get the bookmarks back, but I get the reply "unable to process the backup file." I've tried several backups, but get the same message every time. I tried to delete the "places.sqlite" file as instructed by some, but this did nothing to restore my bookmarks. I cannot open the places.sqlite file, either. It may be set for "read only," but I did nothing to set it that way. But there is no way to tell, since I cannot open the file. What I need to do is be able to restore all my bookmarks in Firefox and I need precise instructions on how to do that. As I said, the methods I listed above didn't work at all. I am using Firefox version 55.0.3 64-bit edition in windows 10. Any help would be appreciated. But if I cannot restore the bookmarks, I'm afraid this will be the end of my long relationship with Firefox, since I would have to consider it extremely unstable if this cannot be corrected.

Asked by jbrain 2 år siden

Answered by FredMcD 2 år siden

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Downloaded Firefox 55.0.3 and now all bookmarks and history have disappeared

This morning, there was a forced FireFox update on my computer to 55.0.3. When I opened the browser, all of my history and bookmarks have disappeared. I have tried lookin… (læs mere)

This morning, there was a forced FireFox update on my computer to 55.0.3. When I opened the browser, all of my history and bookmarks have disappeared. I have tried looking for old profiles and backups, to no avail. What can I do to retrieve my old bookmarks? Is there a way to reverse this update?

Asked by bmlrp4 2 år siden

Last reply by jscher2000 2 år siden

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Version 55.0.3 update, everything has vanished

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished. All my bookmarks are gone, when I go to restore my… (læs mere)

This morning Firefox updated itself to version 55.0.3. After it finished updating. everything appears to have vanished.

All my bookmarks are gone, when I go to restore my bookmarks a message popups saying "Unable to process the backup file", my addons now all say "Legacy", my themes are gone, no history shows up when I search for anything and adding new bookmarks don't work either.

I've tried restarting my computer, reinstalling firefox and even refreshing firefox (I've still kept my old profile). Nothing seems to be working.

Asked by iyuuki 2 år siden

Last reply by FredMcD 2 år siden

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FF 55 update, deleted all bookmarks, "About" keeps saying "restart firefox"... does nothing

FF 55 (64 bit) updated on my Windows 10 desktop this AM. All bookmarks are gone. When I click on the "about", it says "Restart to Update Firefox". I do... it doesn't. … (læs mere)

FF 55 (64 bit) updated on my Windows 10 desktop this AM. All bookmarks are gone. When I click on the "about", it says "Restart to Update Firefox". I do... it doesn't. Stuck on that advice perpetually no matter how many times I do, or even reboot the computer.

Trying to "restore" bookmarks from "Show all bookmark/Import and Exports" shows me dates to retrieve, but when I request that to happen, says it is "unable to process the backup file".

I can navigate to my AppData Mozilla Firefox Profile Bookmark Backups file and see a plethora of backup date choices, but no idea why I can't access them to restore via Import-Export. Or why it doesn't see these files. It's like I never existed...

What the heck happened?? And how do I fix it please, anyone! I'd be most grateful.

Oh.. I forgot to mention. FF 55 is constantly "not responding" as well.

ADDED... this version which apparently isn't fully "updated" after a restart that doesn't work doesn't even retain my current history. It's like a dummy browser with a 2 second memory. I had a bookmark with older versions I could pull up to go back to an earlier version, but alas... bookmarks are gone. Clicking on the Firefox older versions doesn't tell me the 32 vs 64 bit so I haven't got a clue what I'm downloading. Any of you guru contributors out there??

Asked by TerriF 2 år siden

Last reply by TerriF 2 år siden

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The next Firefox 55.0.1 problem, Ghostery is causing FF to hang- be very slow.

Hi Since the update to Firefox 55.0.1 I have had a number of add-on related problems. The one I am currently trying to resolve is that Ghostery is causing FF to hang - b… (læs mere)

Hi Since the update to Firefox 55.0.1 I have had a number of add-on related problems. The one I am currently trying to resolve is that Ghostery is causing FF to hang - become very slow. All functions are slow, (loading pages, opening tabs, typing, etc) even starting FF with Ghostery running is slow. If I disable Ghostery and re enable all other (10) add-ons FF is back to its usual (very fast) speed) Is anyone else having this issue, are there any solutions?

Thanks

Asked by Barnys 2 år siden

Answered by cor-el 2 år siden

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Firefox 55, 56, & 57 - high CPU usage on MacOS 10.12.6, especially with embedded video

I'm trying to troubleshoot some issues on my late 2013 MacBook Pro. Most notably, the performance seems to be absolutely awful with embedded HTML5 videos. For example: ht… (læs mere)

I'm trying to troubleshoot some issues on my late 2013 MacBook Pro. Most notably, the performance seems to be absolutely awful with embedded HTML5 videos. For example:

https://twitter.com/CNET/status/897900931861413888

Letting this video play almost immediately pegs my CPU to the point that it actually starts skipping. The same video under Safari and Chrome plays fine and barely taps the CPU at all.

I've tried every version over 54, and this issue is being replicated with a brand new profile and zero extensions installed. It does it even on the latest nightly build as of today (8/19/17).

Any suggestions would be appreciated!

Asked by TimRCM 2 år siden

Last reply by TimRCM 2 år siden

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can not access vcenter server since upgrade to firefox 55

After updating to firefox 55 I can no longer access VMware vCenter web UI. Note. vCenter uses flash. I have a flash plugin installed and I can access other flash sites ok… (læs mere)

After updating to firefox 55 I can no longer access VMware vCenter web UI. Note. vCenter uses flash. I have a flash plugin installed and I can access other flash sites ok.

I get the following error when trying to login.

"Connection Error Could not connect to vSphere Web Client. Contact your administrator to fix this issue."

If I try the same from chrome I can login without issue. Also downgrading to firefox 54 allows me to login.

Asked by gps1539 2 år siden

Last reply by cor-el 2 år siden

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Its all gone!

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookm… (læs mere)

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookmarks a dialog box opens that says it is unable to process these request. Please help!

Asked by justinhart 2 år siden

Answered by philipp 2 år siden

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Addon buttons dissappear after restarting Firefox

I downloaded Firefox today and I'm trying to install uBlock and Zoom Page WE. I can install them just fine and their buttons will show up in the toolbar. However, if I cl… (læs mere)

I downloaded Firefox today and I'm trying to install uBlock and Zoom Page WE. I can install them just fine and their buttons will show up in the toolbar. However, if I close Firefox and open it again the buttons will be gone and the addons will only work in websites I had visited before restarting Firefox. They still show up in the addons menu and the buttons will show up again if I deactivate and activate the addons but as soon as I restart Firefox the buttons will be gone again. The addon buttons won't show up under the personalize menu either (even though I can move them there before closing Firefox).

Asked by salivader 2 år siden

Answered by FredMcD 2 år siden

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i have sync and I saved a bookmark. i cannot find the bookmark when i connected fron another computer

I have sync account in order to save an important bookmark. I haven' t used sync for more than six months. yesterday I signed in my account and I tried to find my bookmar… (læs mere)

I have sync account in order to save an important bookmark. I haven' t used sync for more than six months. yesterday I signed in my account and I tried to find my bookmark without any success. i used my husband' s computer and he has his own bookmark also. when i signed in i have still watched my husband' s bookmark and not mine. I searched a lot and i tried to find help from guieds but i couldn t make it.\

can you help me please?

Asked by AngelaGkovari 2 år siden

Last reply by FredMcD 2 år siden