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Firefox Sync Account. Locked out and only reasonable option for me is to use Chrome or Edge

Regrettably I got locked out of my Sync account due to losing my 2FA and recovery. Giving that to err is human and data losses happen, I had hoped that there would be an … (læs mere)

Regrettably I got locked out of my Sync account due to losing my 2FA and recovery. Giving that to err is human and data losses happen, I had hoped that there would be an alternate method of resolution, even if it means that the account is deleted so that the end user can use their primary e-mail account.

Given that my account login is my e-mail address and my e-mail address is the equivalent of a company holding my name and address I assumed it would be possible to use an official request for data removal.

Unfortunately Mozilla will only remove your e-mail address from mailing lists and not from sync account servers. So, it would appear that once you lose your 2FA, Mozilla can retain your personal details forever, and there's nothing you can do about it. Essentially what I got back after waiting for a month was being removed from any e-mail subscriptions and a 'get stuffed we can't help you, here's a link that we know can't help you'. Pretty bad after waiting a month.

It certainly makes it very secure, I'll say that, but also very weird to have an e-mail address that is unusable for the next few thousand years. Essentially on a blacklist. Having moved to Firefox after Netscape Navigator it's a shame to be locked out or to even be able to delete the account so I can start again. Anyway, my account sync with Edge and Chrome on both my Kubuntu and Windows install work fine so it's not like I don't have a browser that won't sync.

If anyone does have a solution, I'll take it, but after a month of trying various methods I think my e-mail address is now useless for Firefox Sync, and thus Firefox is now useless to me and I'll have to use Edge and Chrome instead.

Stillet af jim.clow for 1 dag siden

lost bookmarks on main device while syncing to secondary device

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i d… (læs mere)

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i don't lose my bookmarks when i sync? is there an order to the process or something that i don't understand?

Stillet af ginduf for 2 dage siden

Firefox sysnc has not brought password over from old laptop which I don't have access to

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions. I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks … (læs mere)

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions.

I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks have come across but not the passwords and extensions. I can see in my profile that the old profile is connected but it has not brought over the passwords. Please hlep.

I have attached the image to show the two connected devices. Pelase help. Thanks

Stillet af swamy.hps for 6 dage siden