Viser spørgsmål med mærket: Vis alle spørgsmål
  • Løst

I updated my computer for the first time since downloading Firefox, and somehow this caused Firefox to completely reset.

I started using Firefox for the first time last week and yesterday I decided to update my computer (Mac OS Catalina 10.15.4), and once the update was finished I saw a ? i… (læs mere)

I started using Firefox for the first time last week and yesterday I decided to update my computer (Mac OS Catalina 10.15.4), and once the update was finished I saw a ? instead of the Firefox icon. I was still able to open the app, but it was as if everything was completely reset. "Welcome to Firefox" page, had been signed out of my account -- and even when I signed in, I got an email that a "new" device was logging in, and my entire account had been wiped of all extensions, bookmarks, settings, etc.

Thankfully, I was able to recover an older version of my profile to replace the deleted bookmarks, browser history, and most (but not all) of my settings -- but I absolutely do not want this to happen every time I update my computer, and I don't even understand why this happened in the first place. No browser I've ever used has just erased all my data and history when all I did was install a minor update to my OS. Not a great first impression tbh, but if I can prevent it from ever happening again that would help.

Asked by knsavvy for 2 måneder siden

Answered by Wesley Branton for 2 måneder siden